Arjun Ravindran
Senior Specialist Client Account Management
Hyderabad,telangana
Summary
An accomplished professional with 7 years of expertise in Client Account Management,bringing valuable experience and insight. Known for focus on collaboration for the development of strategic account plans, while embedding best practice account management principles for delivering impactful results. Reliable and adaptable, proficient in client relations and strategic planning.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Client Account Management Specialist
Deloitte USI
Hyderabad
07.2023 - Current
- Client Account Management specialist for Canadian Mid-Market Portfolio Accounts
- Acted as the Single Point of Contact (SPOC) for 29 mid-market clusters, ensuring streamlined communication and coordination
- Skilled in relationship development with specific clients where substantial opportunity exists to grow an account by understanding the client and their key drivers
- Proactively develop relationships with key decision makers where appropriate and make connections with relevant Partners
- Independently handling end-to-end project management of initiatives on the account which could pertain to any or all Client Relationship Management, Account Operations setup execution, Account planning, Pipeline management, internal operations., etc
- Equip partners and practitioners to have more impactful conversations with clients, influencers, and referrers
- Contribute to the account vision and strategy from end-to-end (e.g Planning, communication, execution and performance measurement)
- Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
- Organized client events and presentations to showcase product offerings, enhancing brand awareness and fostering loyalty among customers.
- Delivered consistent revenue growth by managing multiple accounts and identifying upselling opportunities.
- Identified potential risks within the portfolio of managed accounts, developing mitigation strategies to ensure continued success.
- Maintained detailed records of all client interactions for accurate reporting purposes and data-driven insights into future strategy development efforts.
- Provided account oversight, validating practices and verifying contract compliance.
- Project lead for Mid-Market Voice of Client process
- Managing end to end cycle, including launching, managing, tracking, and closing
- Responsible for self and peer-level level quality review deliverables
- Strengthened client relationships by providing exceptional account management and timely issue resolution.
- Collaborated with cross-functional teams to deliver seamless service to clients, resolving issues promptly and efficiently.
Senior | Client Account Management
EY GBS INDIA, Ltd.
Kochi
05.2022 - 03.2023
- Lead the priority account enablement program for the designated Fortune - 500 accounts using the Account Management Framework (AMF) of support activities
- Own account reporting deliverables and ensure relevant stakeholders receive and understand reported data
- Focus on dissemination of business analysis and research, competitive intelligence, company/executive profiling and relevant firm thought leadership
- Responsible for developing industry newsletters and competitor analysis
- Coordinate global network of region account team meetings
- Develop and maintain relationships with service lines
- Responsible for project management, quality control, review of deliverables, and for embedding the principles of exceptional client service of being connected, responsive and insightful
- Facilitation of knowledge sharing and development
Analyst
Deloitte Support Services India Pvt. Ltd.
Hyderabad
01.2021 - 05.2022
- Support the delivery of the end-to-end content management lifecycle
- Providing operational support throughout the delivery process (e.g., SharePoint management, MS Teams sites management)
- Content Management Processes including maintenance of templates, content update & curation, review of new templates, archival, publishing content, etc
- Familiar with a wide range of qualitative and quantitative tools and techniques such as D&B Hoovers, Factiva, BoardEx, OneSource and the ability to derive insights across channels, products, and business segments and translate into strategic recommendation
- Partner with stakeholders and advise on relevant knowledge actions and requirements
- Responsible for developing executive biographies and company profiles by performing secondary market research
- Worked closely with multiple stakeholders and SME to develop client materials utilizing MS Office to design and execute confidential deliverables that impacts the client experience team
- Provided operational support in maintaining records and dashboards in Salesforce, SharePoint, and other firm resources
- Administered surveys through internal Deloitte Survey Tool (DST) and conducted analysis on survey output
- Engaged in introducing ideas for improving overall client experience
- Responsible for self and peer-level level quality review deliverables
Freelance Researcher -Consumer Industry
Freelance
Trivandrum
04.2019 - 12.2020
- Data validation through primary and secondary research leveraging D&B Hoovers and company annual reports
- Analyzed market trends by evaluating key market determinants, including drivers, restraints, and emerging opportunities.
- Assessed market entry strategies, competitive landscape, and product positioning to guide strategic decision-making.
- Performed in-depth market share analysis to identify growth potential and competitive positioning.
Senior Research Associate - Chemicals, Manufacturing, Food/Beverages, Energy (CMFE)
Global Market Insights
Pune
08.2018 - 02.2019
- Preparing end-to-end client & syndicated projects
- Data validation through primary research, secondary research utilizing D&B Hoovers and company annual reports, dialogue with industry experts and key stakeholders
- Forecasting the future market and preparing the research report helping the clients to make effective business decisions
- Market trend determination via analyzing market determinants such as drivers, restraints and future opportunities
- Analysis of entry strategies, competitive landscape, and product positioning
- Company market share and profit margin analysis
- Pre-project sale, attend to client queries regarding technical aspects of the client requirement
- Post project delivery assistance and resolution of client queries
Research Associate - Chemicals, Manufacturing, Foo
Grand View Research India Private Ltd
Pune
05.2017 - 02.2018
- Preparing end-to-end client & syndicated projects
- Data validation through secondary research
- Market trend determination via analyzing market determinants such as drivers, restraints and future opportunities
- Analysis of entry strategies, competitive landscape, and product positioning
- Company profiling
Education
Master of Business Administration - International Business
University of Petroleum & Energy Studies
Dehradun 01.2015 - 01.2017
Bachelor of Arts - Economics
Mar Ivanios College, University of Kerala
Trivandrum 01.2009 - 01.2012
Skills
Relationship building
Relationship management
- Data-driven decision making
- Teamwork and collaboration
Qualitative & quantitative data interpretation
Analysis & reporting
Account management
Stakeholder management
Executive communication
- MS Office (Word, Excel, PowerPoint)
Accomplishments
- Multiple spot awards for exceptional performance
- Applause award recipient- may 2024
Timeline
Client Account Management Specialist
Deloitte USI
07.2023 - Current
Senior | Client Account Management
EY GBS INDIA, Ltd.
05.2022 - 03.2023
Analyst
Deloitte Support Services India Pvt. Ltd.
01.2021 - 05.2022
Freelance Researcher -Consumer Industry
Freelance
04.2019 - 12.2020
Senior Research Associate - Chemicals, Manufacturing, Food/Beverages, Energy (CMFE)
Global Market Insights
08.2018 - 02.2019
Research Associate - Chemicals, Manufacturing, Foo
Grand View Research India Private Ltd
05.2017 - 02.2018
Master of Business Administration - International Business
University of Petroleum & Energy Studies
01.2015 - 01.2017
Bachelor of Arts - Economics
Mar Ivanios College, University of Kerala
01.2009 - 01.2012
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