Arjun Singh
IT Technical Support Engineer
Summary
Talented technical support representative with 14 years of experience and a gift for understanding the needs of both business and home users. On the first call, I demonstrated the ability to solve problems quickly.
Overview
15
15
years of professional experience
2
2
Certifications
3
3
Languages
Work History
IT Technical Support Engineer
Miter and Miter Engineers
Ruderpur, Uttarakhand
04.2013 - 01.2023
- Provide reliable high quality technical support to 25 users
- Color Printer Solution, Dot Matrix, Laser Jet, Barcodes, Wireless Printer, Network Printer
- 48 CCTV network, view, backup and video capture of any incident
- Antivirus Seqrite 7.6 with 24 clients
- Managing two different locations in one office
- Map Drive and local shareable data
- Configure and troubleshoot mails like outlook
- ERP Module knowledge
- Setup for Seminars, Training, Celebrations like projector and other equipment
- Wireless Connectivity.
System Support Engineer
Ok Computer
Ruderpur, Uttarakhand
01.2011 - 01.2013
- Successfully performed on-site installation, servicing, and repair systems
- Assessing business needs, supporting change and working closely with end users to deliver a high-quality customer experience
- Remote product functionality, maintenance, and troubleshooting support
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Tracked problematic system errors by implementing various user support tracking metrics.
- Maintained computer systems, installed and upgraded new systems.
Windows L1
Wipro Infotech
Gurgaon, Haryana
04.2010 - 05.2011
- Administration, Troubleshooting and Monitoring of, Exchange 2007 mail servers, Blackberry servers, Anti-Virus servers (Symantec) and File & FTP Server
- The setup consists of about 11 Messaging and Active Directory servers and 2500 mailboxes across India
- Upgrading hardware and software on servers, including operating systems and applications
- Administered, maintained, and supported network systems to provide consistent security, availability, and performance
- Guided and assisted users with technical issues, improving network performance and usability
- Symantec Antivirus Support Calling to malaysia
- Managing File & FTP servers for Data protection & security
- Implementing, Coordinating and discussing new messaging related queries and infrastructure requirements with the client IT 4
- Team for approval and implementation
- Providing technical support for the messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and Teams.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
Desktop Support Engineer
IIHT Corporate
Noida
01.2008 - 01.2010
- NOIDA, —IT Technical, Ready Setup for 150 users to training with multiple software,
- Training setup for HCL, TCS corporate etc
- To provide high-end technical support on Windows environment based systems and
- Ensure high customer satisfaction levels through prompt solution for their technical
- Creating groups, mailboxes for users and applying quota on the mailboxes
- Installing, configuring, S/W and troubleshooting H/W peripherals
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Diploma - Computer Networking And Telecommunications
Indian Institute of Hardware And Technology
New Delhi 01.2007 - 03.2008
Intermediate - Art
Janta Inter College
Ruderpur 07.2004 - 06.2005
Skills
Technical hardware or software problems;Interact with customers, staff and external third parties
Quickly gaining the respect of others, both colleagues and Customers at all levels;
Evaluate user needs and system functionality, ensuring that IT facilities meet these needs;
Upgrades personal and notebook computers with hardware And software requirements
Using IT case management software log, manage and Progress support calls
Basic strong platform printer, lan, window, applications, cctv
Projects
IHT Noida
1:- Network Setup for new office in delhi with 20 Users.
2:- Network setup for TCS corporate training with 25 users.
3:- 150 computers ready for HCL corporate training with software.
Miter And Miter Engineers PVT LTD.
1 :- New Plant network setup for 25 computers on 3 floor.
2 :- Bar Code Scanner duplicate code problem, Setup on 4 Computer save approx 2 Lakh.
Certification
MCP Microsoft Certified Professional -2007
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
IT Technical Support Engineer
Miter and Miter Engineers
04.2013 - 01.2023
System Support Engineer
Ok Computer
01.2011 - 01.2013
Windows L1
Wipro Infotech
04.2010 - 05.2011
Desktop Support Engineer
IIHT Corporate
01.2008 - 01.2010
MCP Microsoft Certified Professional -2007
12-2007
MCSA Microsoft Certified Solutions Associate -2007
12-2007
Diploma - Computer Networking And Telecommunications
Indian Institute of Hardware And Technology
01.2007 - 03.2008
Intermediate - Art
Janta Inter College
07.2004 - 06.2005