Arjun Singh
Noida
Summary
To serve a progressive organization with sincerity, making the best use of my skills, capabilities and seeking an opportunity to grow professionally.
Overview
6
6
years of professional experience
Work History
Senior Student Support Specialist
Udacity
Noida
08.2020 - Current
- Handled Student queries for Udacity Nano degree programs across all lines of businesses spread globally via Chat, Email, and Social Support.
- Actively listened to customers to fully understand requests and address concerns.
- Servicing via cross-collaboration across Consumer, Scholarship, Enterprise, and Middle-East governments students/clients such as Bertlesmann, Shell, AWS, African Leadership Program, PWC, Microsoft, Mercedes, Accenture, AT&T etc
- Developed excellent working knowledge of industry trends and improvements in processes.
- Built and maintained courteous and effective working relationships.
- Organised files to support efficiency and traceability.
- Trained and mentored employees to maximise team performance.
- Chat Automation and Zendesk configuration through agent workspace.
- Transitioned as a Mentor Operations Non-Technical specialist (Support) which involved Plagiarism & Project submission queries.
- Maintained a consitent CSAT of 91.7% accross all go to markets.
- Part of an award winning team - Stevie Silver American Business award.
Senior Sales Representative
Telus International
Noida
03.2020 - 06.2020
- Worked for TELUS International, a Canadian Telecom service provider. (Canadian Shift)
- Briefly trained and responsible for selling various services such as data upsell and home support services to both existing and fresh customers over phone across Canada.
Senior Customer Service Representative
American Express
Gurgaon
03.2019 - 08.2019
- Worked for American Express Consumer credit card services (U.S Shift)
- Responsible for handling over 120+ inbound calls in a single day.
- Responsible for upselling various card products and services by matching customers' needs.
- Top rank performer with zero DSAT's for 2 months
Associate - Customer Delight
Zomato India Pvt Ltd.
Gurgaon
11.2017 - 11.2018
- Worked with the Customer Delight team for Zomato Gold.
- Leading the Social Media team for Zomato Gold. (Twitter and Facebook handle).
- Inside Sales for restaurant acquisition onboarding for Zomato online ordering and Gold.
- Providing customer support/merchant support via blended process. (Email, chats and calls)
- Inside sales support for bringing partner restaurant’s on board under Zomato Gold PAN India.
- Upselling the product through customer retention via calls and chat.
- Investigating and resolving customer/merchant’s problems through Zomato’s restaurant review page forum
Consultant
British Council
New Delhi
01.2017 - 08.2017
- Worked with the backend marketing and operations of the Teaching center team
- Promoted various courses such as IELTS, and CELTA via tele-calling and direct customer interaction offered by The British Council.
- Actively took part in the social media page of The British Council such as creating graphics and updating followers with new vocabulary bank every day.
- Handled Facebook live event bi-weekly and educating followers about the appropriate usage of English language in their daily lives through various topics discussed in the public forum.
- Invigilate and assess tests conducted by the British Council prior to customer course registration.
Internal Communication Assistant
Aon
Gurgaon
08.2015 - 03.2016
- Handled the digital signage content across PAN India locations.
- Wrote articles for Aon intranet for better colleague experience.
- Designed content on Adobe Photoshop for various sphere’s within the organization.
- Handled the Go Green campaign for the entire organization. Used mediums such as LCD graphics, emails, and Yammer.
- Created an effective internship program for upcoming candidates.
- Designed Calendar for the Aon Benefits business.
Education
Bachelor of Arts - Mass Communication
Guru Jambheshwar University
New Delhi, DL12th - Arts
National Institute For Open Schooling
Noida, UP10th - N/A
Tagore International School
Gurgaon, HRSkills
Student support servicesundefined
Timeline
Senior Student Support Specialist
Udacity
08.2020 - Current
Senior Sales Representative
Telus International
03.2020 - 06.2020
Senior Customer Service Representative
American Express
03.2019 - 08.2019
Associate - Customer Delight
Zomato India Pvt Ltd.
11.2017 - 11.2018
Consultant
British Council
01.2017 - 08.2017
Internal Communication Assistant
Aon
08.2015 - 03.2016
Bachelor of Arts - Mass Communication
Guru Jambheshwar University
12th - Arts
National Institute For Open Schooling
10th - N/A
Tagore International School
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