Arjun Singh

• Lead daily team huddles to communicate process updates and align the team on new procedures and evolving
client requirements.
• Act as the key communication bridge between operations and leadership, driving continuous process improvement
initiatives.
• Manage end-to-end customer order processing across the full order-to-delivery lifecycle, ensuring accuracy and
on-time fulfillment.
• Partner cross-functionally with sales, logistics, finance, and the LCS management team to streamline fulfillment and
resolve complex escalations.
• Generate and analyze daily, weekly, and monthly reports on order status, inventory levels, and customer satisfaction
metrics to support data-driven decisions.
• Respond to order status, product availability, and delivery queries with a consistent focus on customer satisfaction.
• Investigate and resolve order-related incidents proactively, minimizing disruptions and maintaining SLA compliance.

• Helped customers on live chat and calls to do reservations and provide information about flights in Air India process.

• Provided technical support to French speakers around the globe
• Helped end users with their issues, performed L1 troubleshooting, acquired knowledge about Active Directory and troubleshooting in Microsoft Outlook.