Arjun Singh
Plot no. 972, S-1 Shalimar Garden, Sahibabad, Ghaziabad
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Canara HSBC Life Insurance Co. Ltd
Team Leader| Jan-22 Jan-24
02.2024 - Current
- Promoted in 2 years timeframe for exceeding goals and supporting company culture.
- Underwriting of Term & endowment plans as per the guidelines.
- Authority limit is 1.50cr.
- Assessment of risk as per the company's philosophy and supporting guidelines.
- Adhering to agreed TAT for processing of cases.
- Maintaining and control of quality underwriting.
- Participating and revision of guidelines, manual, forms etc.
- Identification of issues & solution pertaining to process.
- Providing floor support to colleagues.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
Senior Associate
Star Union Dai-ichi Life Insurance Co. Ltd
08.2019 - 01.2022
- Underwriting and review of the cases.
- Support to stakeholders for query resolution.
- Training on new processes and initiative.
- Processing of online/offline new business cases if received.
- Monitor pending management, resolve collection in co-ordination with sales.
- Calling to leaders and sales manager for pending cases.
- Prepare and share MIS on pending and issuance with sales, channel, zone and HO SPOC. To achieve issuance target on term or non term.
- Medical allotment, scheduling and tracking reports from the TPA centre.
- Tracking of consignment dispatched from branch for timely delivery.
- Processing of individual and PMJJBY death claims.
- Maintained front desk to provide positive first impression.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Analyzed data and created reports for senior management.
- Provided direction and guidance to junior associates on complex tasks.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Branch Office Executive
Edelweiss Tokio Life Insurance Co. Ltd
10.2017 - 08.2019
- Support to stakeholders for query resolution.
- Training on new processes and initiative.
- Processing of online/offline new business cases if received.
- Monitor pending management, resolve collection in co-ordination with sales.
- Calling to leaders and sales manager for pending resolution.
- Prepare and share MIS on pending and issuance with sales, channel, zone and HO SPOC. To achieve issuance target on term or non term.
- Calling and meeting with customers for renewal premium.
- Medical allotment, scheduling and tracking reports from the TPA centre.
- Managing customer walking and policy servicing at branch.
- Processing of individual death claims.
- Processing vendor bill management.
- Cash Management.
Executive on behalf of innove source
CANARA HSBC OBC Life Insurance Co. Ltd
07.2015 - 10.2017
- Complete research, analysis and documentation of file and used personal judgment to determine appropriate actions that removed or minimized fraud exposure.
- Prepared and presented reports to risk manager.
- Coordinated with claim examiners and identified suspects.
- Prepared daily tracking MIS data, Report & Analysis dashboard data. Co-ordinate with vendors & prepared billing data of vendor.
- Coordinated with underwriting & medical team for their respective case report.
Report Auditor
Sharp Eagle Investigation Pvt Ltd
12.2012 - 07.2015
- Company Overview: The company works for Risk & fraud control support.
- Daily MIS Tracking & reports data regarding the Banking Process and handling the clients issue. Also investigate the frauds and spread all around the sector so that they prevent to happen it.
- The company works for Risk & fraud control support.
Customer service executive
Ienergizer
10.2011 - 03.2012
- Provided customer support via inbound calls.
Education
BBA -
Sikkim Manipal University
01.2013
Intermediate -
Uttarakhand Board
01.2008
High School -
Uttarakhand Board
01.2006
Skills
- Team work
- Problem Solving
- Active Listening
- Decision Making
- Adaptability
- Risk Mitigating
- Underwriting
- Risk assessment
- Quality control
- Process improvement
- Stakeholder communication
- Time management
- Regulatory compliance
- Team motivation techniques
- Cost reduction
- Market research
- Rewards program oversight
- Task delegation
Languages
Hindi
Beginner
A1
English
Beginner
A1
Timeline
Assistant Manager
Canara HSBC Life Insurance Co. Ltd
02.2024 - Current
Senior Associate
Star Union Dai-ichi Life Insurance Co. Ltd
08.2019 - 01.2022
Branch Office Executive
Edelweiss Tokio Life Insurance Co. Ltd
10.2017 - 08.2019
Executive on behalf of innove source
CANARA HSBC OBC Life Insurance Co. Ltd
07.2015 - 10.2017
Report Auditor
Sharp Eagle Investigation Pvt Ltd
12.2012 - 07.2015
Customer service executive
Ienergizer
10.2011 - 03.2012
BBA -
Sikkim Manipal University
Intermediate -
Uttarakhand Board
High School -
Uttarakhand Board
Martial status
- Married
Permanent Address
- Village- Jamandhar, post office-Jaraukhand, tehsil- Dhumakot, Distt- Pauri Garhwal- Uttarakhand-246277
Declaration
I hereby declare that the above-mentioned information is correct up to the best of my knowledge and I accept the responsibility for the correctness of the aforesaid particulars.
Date:
Place : (Arjun Singh)
Hobbies and Interests
- Exploring new places and things
- Listening music
- Playing and watching cricket
Martial status
- Married
Permanent Address
- Village- Jamandhar, post office-Jaraukhand, tehsil- Dhumakot, Distt- Pauri Garhwal- Uttarakhand-246277
Declaration
I hereby declare that the above-mentioned information is correct up to the best of my knowledge and I accept the responsibility for the correctness of the aforesaid particulars.
Date:
Place : (Arjun Singh)
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