Arjun Soni
Thane
Summary
Dynamic IT professional with extensive experience at Route Mobile Ltd. and Mumbai International Airport, excelling in network troubleshooting and incident management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adapt at managing multivendor configurations and ensuring security compliance, driving operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Network Operations & Control
Route Mobile Ltd.
Mumbai
04.2023 - 03.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitoring important banking and international client SMS traffic.
- Troubleshooting important virtual Linux servers on VMs, and clearing alerts.
- Monitoring AWS alerts and alarms.
- Using monitoring tools such as Grafana and Nagios for alerts and escalating to the next level.
IT Support & Network Administrator (L1)
Mumbai International Airport
11.2018 - 04.2023
- To manage, monitor and configure multivendor switches, AP's and stacks across all locations of airport.
- To monitor the health status of devices and internet links traffic through Viking tools and dashboards.
- To perform the migration activity of new network switches and routers into existing infra.
- To provide IT Support & Services to users on client location.
- To handle IT Incidents and Request of Clients through authorised IT Tools and SOP.
- Managing various applications and activities of IT Infrastructure.
- Maintaining the security compliance of network and end devices at the organization.
- Monitoring and reporting major Incidents such as ISP Internet link down across terminals and coordinating with concern Vendors and managers.
- Handling user's issues and request during the latest domain migration from GVK to ADANI.
- Handling change request of IT Network of related servers and systems along with Airport Infrastructure as Flight Displays (FIDS) and PA (Public Announcement).
- Also supporting other IT Issues and Requests of various entities at the Airport to the Government bodies such as BOI (Bureau of Immigration), Customs and CISF (Central Industrial Security Forces).
Education
B.E - Electronics Engineering
Universal College of Engineering
Vasai06.2018
Skills
- CCNA(R&S)
- CCNP(R&S)
- Network troubleshooting
- Multivendor configuration
- Backup
- Incident management
- Security compliance
- Customer relationship management
- Health monitoring
- Change request handling
- Problem solving
- Task prioritization
- Team collaboration
- Effective communication
- Cisco 9600L
- Juniper EX4200
- Nortel 5500
- Datacenter switches
- Telesis industrial-grade switches
Awards
Participation in CSI (Computer Society of India) event
Hobbies and Interests
- Reading books
- Listening to music
- Playing PC games
Projects
Password-based circuit breaker- SEM V Universal IR Controller-SEM VII Electronic Vault-B. E Project
Key Protocols
- Rip v1
- Rip v2
- Eigrp
- Ospf
- Bgp
- Dmvpn
- Vlans
- IVR
- NAT
- PAT
- VTP
- STP
Roles And Responsibilities
- To manage, monitor and configure multivendor switches, AP's and stacks across all locations of airport.
- To monitor the health status of devices and internet links traffic through Viking tools and dashboards.
- To perform the migration activity of new network switches and routers into existing infra.
- To provide IT Support & Services to users on client location.
- To handle IT Incidents and Request of Clients through authorised IT Tools and SOP.
- Managing various applications and activities of IT Infrastructure.
- Maintaining the security compliance of network and end devices at the organization.
- Monitoring and reporting major Incidents such as ISP Internet link down across terminals and coordinating with concern Vendors and managers.
- Handling user's issues and request during the latest domain migration from GVK to ADANI.
- Handling change request of IT Network of related servers and systems along with Airport Infrastructure as Flight Displays (FIDS) and PA (Public Announcement).
- Also supporting other IT Issues and Requests of various entities at the Airport to the Government bodies such as BOI (Bureau of Immigration), Customs and CISF (Central Industrial Security Forces).
- Monitoring Important Banking and International Client SMS Traffic.
- Troubleshooting Important virtual Linux servers on VMs and clearing alerts.
- Monitoring AWS Alerts and Alarms.
- Using Monitoring tools as Grafana and Nagios for alerts and escalating to next level.
Timeline
Network Operations & Control
Route Mobile Ltd.
04.2023 - 03.2025
IT Support & Network Administrator (L1)
Mumbai International Airport
11.2018 - 04.2023
B.E - Electronics Engineering
Universal College of Engineering
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