Arjun Srivastava
AML KYC Trainer
Noida
Summary
Enthusiast anti money laundering specialist and dedicated employee with integrity, strong work ethic and great leadership skills. Have 9+ years of experience in AML, KYC, Transaction monitoring & Audit. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven track record in enhancing team productivity and achieving high customer satisfaction. Skilled in training and development, utilizing Microsoft Excel for data analysis. Recognized for mentoring staff and implementing effective performance management practices. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Trainer
Tata Consultancy Services
11.2022 - Current
- Handling a team of 45 associates.
- Trainer for the process.
- Collaborating with the management to process training needs.
- Providing training to both newly onboarded and existing KYC analysts.
- Serve as the subject matter expert on institutional and corporate KYC, including CDD, EDD, and AML risk, specific to the NA, EU, or APAC jurisdictions that we support.
- Offer ongoing training and facilitate continuous knowledge sharing with the analysts on our team. I assist in resolving issues raised by KYC analysts, and handle escalations from stakeholders and clients.
- Support the KYC Operations Leader in developing processes that align with policies to ensure we meet stringent KYC standards, while enhancing efficiency wherever possible.
- Ensure that standard processes, roles, and responsibilities are clearly defined.
- Promote consistent performance management practices for teams in training.
- Coach staff on evaluating client AML and reputational risk, which includes identifying key issues and related mitigations, conducting independent research, verifying the appropriate risk profile, and making independent risk assessment recommendations.
- Set performance expectations for the team, monitor progress toward goals, and provide constructive feedback as needed.
- Developed and implemented transaction monitoring rules and scenarios to identify suspicious activity.
- Monitored customer accounts for suspicious activity, and risk-rated customers based on their transaction patterns.
- Trained team members to use pivot tables, analyze, and highlight patterns to find red flags related to suspicious transactions.
- Ensure the team is adhering to the transaction monitoring rules, and perform a 6-Eye review on the alerts.
- Take sessions with the team to explain regulatory requirements, transaction monitoring rules, external research, negative media search, PEP, and sanctions screening.
- Mentored team members to enhance professional development and accountability in the workplace.
- Managing daily BAU activity while planning for the successful completion of ad hoc activities, I developed a quality control process to ensure the accuracy of all transactions.
- Monitored and reported on key performance indicators (KPIs) to track TAT and accuracy.
- Audit & Controls - Establish process improvements for enhancing structure, which helps the team avoid breaching SLAs and KPIs, IQMS, RCSA, PRR, and IRR audits managed.
- Assisted in recruitment to build a team of top performers.
- Increased customer satisfaction ratings by closely monitoring service quality standards, and addressing any issues promptly.
- Enhanced team productivity by implementing efficient work processes, and regularly reviewing performance metrics.
- Motivated team members to surpass their targets, recognizing, and rewarding their achievements.
Auditor
Au Small Finance Bank
12.2021 - 10.2022
- Investigating customers' accounts, in determining the legitimacy of the sources of funds received by the customer, for the purpose of countering money laundering.
- Reviewing and drafting transaction monitoring guidelines and procedures, and providing advice on completing internal suspicious activity reports to ensure compliance.
- Assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
- Ensuring the enhanced due diligence of customers and providing a draft SAR for money laundering.
- Publishing daily and monthly MIS about the statistics of AML alerts to various stakeholders.
- Ensuring appropriate and confidential handling and sharing of sensitive information.
- Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
- Planned and executed follow-up audits at appropriate intervals.
- Communicated with the auditee staff to obtain the necessary information for audits.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Auditor
HDFC Bank
03.2020 - 01.2021
- Monitored and maintained all bank audit functions.
- Responsible for all auditor reports and evaluation of findings.
- Managed follow-up on audit results, and implemented necessary resolutions.
- Participated in weekly internal bank committee meetings.
- Assisting with the Anti-Money Laundering Program.
- Investigating the factual and regulatory rule background behind client financial activity.
- Analyzed data and findings to prepare reports detailing financial information.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Deputy
ICICI Bank
03.2016 - 02.2020
- Providing efficient service in meeting customers' banking needs, and proactive management of client issues; supervise staff to ensure the highest service standards of privilege banking rendered to customers.
- Identify opportunities to improve productivity, efficiency, quality, and ensure that the bank's policies, procedures, controls, and compliance requirements are complied with.
- Manage branch operations and audit-related documents, contributing to making the branch grow as a profit center by promoting sales of jewel loans, auto loans, CASA, home loans, personal loans, and asset products.
- Ensuring customer satisfaction by achieving delivery and service quality norms.
- Established credibility in creating relationships with major clients and customers through portfolio management, coupled with proven capability in managing customer-centric banking operations while adhering to KYC guidelines.
- Conduct account monitoring and timely intimation to the customer to improve the average balance.
- Provided thorough training to junior deputies, fostering professional growth and skill development.
Client Relationship Manager
Yes Bank
01.2015 - 01.2016
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
Education
Audit & Accounts Certified -
NIMB
Pune 04.2001 -
Post Graduation Diploma In Banking And Management - Banking And Finance
TIMES PRO
Chandigarh 04.2001 -
Bachelor of Science - Mathematics
CMJ University
Meghalaya 04.2001 -
Skills
- Data privacy & Information security Expert
- Recruiting and Interviewing
- Training and Development
- Staff appraisals
- KPI management
- Process Improvement
- Team supervision
- Program management
- New hire training
- Training material updates
- Subject matter expertise
- Microsoft Excel
Certification
Certified Six Sigma Green Belt
Accomplishments
- 2 Client appreciation award.
- 4 On the Spot Award for the Team’s Quality achievement.
- 5 Star of the Month for the Best in Performance.
Timeline
Trainer
Tata Consultancy Services
11.2022 - Current
Auditor
Au Small Finance Bank
12.2021 - 10.2022
Auditor
HDFC Bank
03.2020 - 01.2021
Deputy
ICICI Bank
03.2016 - 02.2020
Client Relationship Manager
Yes Bank
01.2015 - 01.2016
Audit & Accounts Certified -
NIMB
04.2001 -
Post Graduation Diploma In Banking And Management - Banking And Finance
TIMES PRO
04.2001 -
Bachelor of Science - Mathematics
CMJ University
04.2001 -
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