ARJUN SURESH
ERNAKULAM, KERALA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Business Development Representative
Indusviva Health Science Pvt Ltd.
Ernakulam, Bangalore
09.2023 - 04.2024
- Provided individual counseling sessions to support clients in setting achievable goals related to their physical, mental, and emotional wellbeing.
- Organized seminars and workshops on nutrition, exercise, stress management, and other topics related to holistic health.
- Monitored trends in the health industry and adapted program offerings accordingly.
- Developed and maintained relationships with potential customers to understand their business needs.
- Performed market analysis to identify opportunities in the competitive landscape.
- Researched target accounts to build a pipeline of qualified leads.
- Collaborated with sales team members to develop strategies for targeting new prospects.
- Participated in product demonstrations, webinars and other marketing initiatives.
- Generated reports on customer feedback and trends in the industry.
- Analyzed sales data to identify areas of improvement in our processes..
- Responded quickly to inquiries from potential customers via phone or email.
- Built strong relationships with existing customers through ongoing communication.
- Supported the sales team by providing information about competitors' offerings.
- Attended trade shows, conferences, meetings and other industry events.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Collaborated with team to forecast based on sales and product profitability.
- Acted as main point of contact in matters relating to client concerns and needs.
- Trained successful business development personnel to optimize marketing performance and learn industry.
- Developed marketing strategies and campaigns to increase brand awareness.
- Created content for various digital channels, including website, social media and email.
- Conducted market research to identify consumer trends and preferences.
- Collaborated with sales team to develop targeted promotions and incentives programs.
- Produced weekly reports on key performance indicators related to marketing initiatives.
- Orchestrated digital marketing initiatives and planned creative deliverables.
Back Office Executive
Ocean Axis Shipping Services LLC.
Ernakulam
01.2023 - 08.2023
- Handling clearance of export and import in Dubai trade.
- Maintaining clearance reports with customer names, declaration no and job details.
- Giving release and acceptance to the customers.
- Managing claim submission through online.
- Submission of documents via Zajel.
- Preparation of bl drafts.
- Maintaining excel sheets for inventory.
Shareholder Service Representative
Cochin Stock Brokers Pvt Ltd.
Ernakulam
08.2021 - 11.2022
- Provided customer service to shareholders via phone, email and web-based inquiries.
- Researched and responded to shareholder questions regarding account information, stock holdings and dividend payments.
- Processed new accounts, transfers of ownership and changes in account information.
- Analyzed requests from shareholders for corporate actions such as stock splits and mergers.
- Maintained records of all contact with shareholders for compliance purposes.
- Created monthly reports on shareholder relations activities using spreadsheet software programs.
- Compiled data related to shareholder activity including account openings, closings and transfers.
- Prepared written correspondence to shareholders concerning their accounts or other matters related to their investments.
- Ensured that customer service policies were followed when dealing with customers.
- Entered data into various computer systems accurately and efficiently in order to update shareholder records.
- Generated ad hoc reports based on customer needs utilizing database software applications.
- Developed strong relationships with clients through effective communication techniques.
- Performed daily reconciliation tasks between client accounts and system databases.
- Assisted internal departments with projects related to shareholder services operations.
- Participated in team meetings aimed at improving processes within the department.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Sales Executive
Maruti Suzuki - Sai Service
Ernakulam
01.2020 - 02.2021
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Attended industry events to build relationships with key contacts in the field.
- Identified new potential markets and developed plans for targeting them.
- Generated reports summarizing sales performance metrics and presented findings to management team.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Organized promotional activities such as trade shows or webinars aimed at increasing brand awareness.
- Used cold calling and networking to sell products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Education
P.G - Certified Management Accounting
Vidyarupa School Of Management Studies,
05.2018
Tally ERP GST +
L.C.C Education
2018
Microsoft Office Specialist Excel 2016
Vidyarupa School Of Management
05.2018
Bachelor of Arts - Economics
St Paul's Collage
03.2017
High School Diploma -
Sacred Hearts C.M.I Public School
03.2014
Skills
- Interpersonal Communication Skills
- Honesty And Integrity
- Team Player and adaptable to learning Environment
- Business Relationship Management and Decision-Making
- Lead Prospecting and Relationship Building
- Contract Negotiation and Closing Tactics
- Product Knowledge and Sales
- Market Research and Marketing Support
- Strategic Account Development and Management
- Database Administration
- Document Control
- Billing support
Accomplishments
PROJECTS AND INTIATIVES:
- ·Completed project on study on the effects of demonetization on tourism with special
reference to Kumbalangi Model Village and Ecotourism. - The project involved on various studies relating on how demonetisation effected the
tourism industry in India and about the changes involved due to same.
Timeline
Business Development Representative
Indusviva Health Science Pvt Ltd.
09.2023 - 04.2024
Back Office Executive
Ocean Axis Shipping Services LLC.
01.2023 - 08.2023
Shareholder Service Representative
Cochin Stock Brokers Pvt Ltd.
08.2021 - 11.2022
Sales Executive
Maruti Suzuki - Sai Service
01.2020 - 02.2021
P.G - Certified Management Accounting
Vidyarupa School Of Management Studies,
Tally ERP GST +
L.C.C Education
Microsoft Office Specialist Excel 2016
Vidyarupa School Of Management
Bachelor of Arts - Economics
St Paul's Collage
High School Diploma -
Sacred Hearts C.M.I Public School
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