Arjun T S

• Manage complete cycle of application development from its onset until launch
• Support clients with Ideation, Strategy and Implementation of concepts
• Handle multiple projects simultaneously for SME and Enterprise clients
• Demonstrate product features and influence customer's decision for adaptation
• Application Testing
• Adhere to KPIs while achieving ideal conversion rates
• Internal and External Stakeholder management
• Mentor Junior PMs along with training and coaching on internal process
• Customer retention by offering right solutions
• Suggestions for process improvement and refine it better.

Additional Responsibilities as Senior Project Manager since July'2023

• Managing team of Project Managers across 7 different regions globally
• Monitor ongoing projects in different stages and ensuring timely closure
• Planning of leads intake based on projected Revenue plan
• Stakeholder Management with different teams that act as Lead Sources
• Daily, Weekly and Quarterly Performance reviews with Project Managers
• Coaching and Feedback for continuous improvement.

• Handle a team of First Level Staffs and be accountable for the performance
• Coaching and Feedback to support the staff in attaining their KPIs and excel
• Performance Management
• Fraud and Risk Management.

• Handling Compliance
• Sharing insights on daily, weekly and monthly performance of the business
• Update the Client on weekly and monthly performance along with suggestions to improve the process.

• Customer facing to address and resolve customer queries
• Offer right solutions to cater customer needs
• Escalation Desk to resolve complex customer queries and retain potential churn customers.

• Sales and Marketing
• Customer Support
• Recruitment
• Manage team efficiently and accountable for the sales attained
• Train and coach sales representatives with soft skills and sales pitch.