Arjun Uppal
Software Engineer I
Bengaluru
Summary
Dynamic Software Engineer with a proven track record at Philips Healthcare, specializing in Java and agile methodologies. Successfully designed scalable solutions, enhancing system performance and reliability. Recognized for exceptional problem-solving skills, achieving a 4.9 CSAT rating in tech support. Committed to delivering high-quality software through effective collaboration and innovative development practices.
Overview
2
2
years of professional experience
Work History
Software Engineer
Philips Healthcare
05.2024 - Current
- Designed and implemented the user interface and backend infrastructure for an X-ray machine, ensuring the management and security of patient data.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Developed reusable components that significantly reduced development effort on multiple projects.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
Associate Tech Support Engineer
Salesforce
10.2023 - 04.2024
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Achieved an average overall Customer Satisfaction (CSAT) rating of 4.9 out of 5 during the course of my work.
Software Engineer Intern
Philips Healthcare
02.2023 - 07.2023
- Developed a web-based healthcare platform that allows hospitals to securely store patient data and maintain records of their medical history with the institution.
- Identified potential failure points within the application, and implemented appropriate logging mechanisms at those locations.
- Worked closely with peers to identify issues and provide suitable resolutions.
- Analyzed software performance metrics to identify areas for improvement and implement necessary changes to optimize system efficiency.
- Improved software functionality by implementing and testing new features for a web application project.
Education
B.Tech -
Chandigarh Group of Colleges
Punjab 04.2001 -
Higher Secondary Education -
Guru Nanak Public School
Chandigarh 04.2001 -
Skills
Java
Python
HTML, CSS and XML
Git proficiency
Object-oriented programming
Code debugging
Software development life cycle (SDLC)
JIRA
Agile
Code reviews
Project planning
Hobbies
- Badminton
- Chess
- Trekking
- Going to Gym
Timeline
Software Engineer
Philips Healthcare
05.2024 - Current
Associate Tech Support Engineer
Salesforce
10.2023 - 04.2024
Software Engineer Intern
Philips Healthcare
02.2023 - 07.2023
B.Tech -
Chandigarh Group of Colleges
04.2001 -
Higher Secondary Education -
Guru Nanak Public School
04.2001 -
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