Arjun Varia
Senior Technical Architect (JDA/BY SCPO Suite Of Products)
Hyderabad
Summary
Accomplished Technical Architect offering 15+ years' experience in BY SCPO Product implementation and support with underlying base of BY Platform capabilities. Attentive collaborator and communicator from project conception to completion. Creative in devising solutions to improve business operations and meet clients' technical needs. Seasoned team leader possessing the technical and interpersonal skills to provide exceptional project deliverables.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Senior Technical Architect
Blue Yonder India Private Limited
Hyderabad
05.2021 - Current
- Analyzing the existing technical architecture of customer’s on-premise SCPO solution
- Understanding the complexity of the customization and integration methods used through discovery sessions with the customer's IT team
- Liaising with different teams in the organization (PD, PMG, Solution Advisor, Customer Executive, Cloud, Consulting, Product Support) to get the required input and suggestion for migrating the solution to BY SaaS
- Assessment of removing non-standard functionalities and replace with standard product features wherever possible
- Prepare a proposal covering various aspects of the migration project like high level migration plan, to-be architecture, scope of BY Cloud, Services and Customer, project plan, timelines, risks and mitigation and assumptions
- Present the migration proposal to customer, BY SaaS benefits and BY Cloud operating models
Technology Architect
Cognizant Technology Solutions India Private Limited
Hyderabad
05.2019 - 05.2021
- Trained and provided coaching to junior team members
- Developed network and system architecture according to business needs
- Collaborated with clients to determine project specifications and scope
- Provided technical leadership to team members during system design
- Attended various daily stand-up calls to provide the updates on Defects and existing build development
- Code check-in to BitBucket and Deployment to ST/SIT environment
- Developed PL/SQL packages for new build requirement and fixing the bug in existing code
- Designed and wrote Technical Specifications of solution based on business requirement
- Helped team members technically in PL/SQL and BY product related issues
- Debug and fixed BY product issue
- Provided Hyper-care support of R1.1 Go-live and fixed the issues raised by Support team
- Conducted technical interviews to hire new resources
- Performance batch testing and fine-tuning of the overall batch to meet the agreed SLA
Product Specialist
Blue Yonder India Private Limited (Formerly known as JDA Software Private Limited)
Hyderabad
12.2013 - 05.2019
- Lead a team of 5 members
- Provided full technical support for BY Platform product for the customers across the globe
- Provided some part of Functional support for some of the SCPO suite of products like Demand and Fulfillment
- Provided the customization support for one of the biggest Retailers in Russia
- Provided 24*7 Batch Support for one of the biggest Retailers in USA
- Co-ordinate with different teams within organization (Like Product Development, Performance Engineering, Consulting, Cloud, QA team) in case of Critical or Major issues
- Handled more complex and critical cases
- Code change in Oracle PL/SQL packages, procedures and functions
- BY Reporting support which uses IBM Cognos reporting framework
- Conducted Level 1 technical interview for new hiring
- Provided Webinar to external users across the Globe on different topics at regular interval
- Worked as KCS (Knowledge Centered Support) Coach to mentor the assigned team members who will create knowledge base articles – review, make required changes and publish them for External users to view
- Partly performed the System Administrator activities to manage the infrastructure and supporting internal team members for any product installation setup issues
Technical Lead
Tech Mahindra Limited
Pune
07.2007 - 12.2013
- Provided L2 support for applications including handling faults raised by users and carrying out various proactive maintenance activities to minimize fault levels
- Liaised with the User support group and help desk to determine nature of fault, fault resolution etc.
- Value addition on each of the applications along with Service Improvement
- Incident priority workout
- Resolved customer queries
- Ensured the smooth running of the applications and satisfy the clients
- Created the Troubleshooting Guide, Support Guide and other application level documents
- Created monthly Service Review, Service Catalogue and client specific SLA documents
- Tool automation wherever possible to reduce the manual efforts and hence increasing the efficiency
Education
Bachelor's - Electronics And Communications Engineering
Dharmsinh Desai University
Nadiad, India 10.2003 - 05.2007
Skills
Scripting skills
undefinedTimeline
Senior Technical Architect
Blue Yonder India Private Limited
05.2021 - Current
Technology Architect
Cognizant Technology Solutions India Private Limited
05.2019 - 05.2021
Product Specialist
Blue Yonder India Private Limited (Formerly known as JDA Software Private Limited)
12.2013 - 05.2019
Technical Lead
Tech Mahindra Limited
07.2007 - 12.2013
Bachelor's - Electronics And Communications Engineering
Dharmsinh Desai University
10.2003 - 05.2007
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