Senior Technical Architect (JDA/BY SCPO Suite Of Products)
Hyderabad
Summary
Accomplished Technical Architect offering 15+ years' experience in BY SCPO Product implementation and support with underlying base of BY Platform capabilities. Attentive collaborator and communicator from project conception to completion. Creative in devising solutions to improve business operations and meet clients' technical needs. Seasoned team leader possessing the technical and interpersonal skills to provide exceptional project deliverables.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Senior Technical Architect
Blue Yonder India Private Limited
Hyderabad
05.2021 - Current
Analyzing the existing technical architecture of customer’s on-premise SCPO solution
Understanding the complexity of the customization and integration methods used through discovery sessions with the customer's IT team
Liaising with different teams in the organization (PD, PMG, Solution Advisor, Customer Executive, Cloud, Consulting, Product Support) to get the required input and suggestion for migrating the solution to BY SaaS
Assessment of removing non-standard functionalities and replace with standard product features wherever possible
Prepare a proposal covering various aspects of the migration project like high level migration plan, to-be architecture, scope of BY Cloud, Services and Customer, project plan, timelines, risks and mitigation and assumptions
Present the migration proposal to customer, BY SaaS benefits and BY Cloud operating models
Technology Architect
Cognizant Technology Solutions India Private Limited
Hyderabad
05.2019 - 05.2021
Trained and provided coaching to junior team members
Developed network and system architecture according to business needs
Collaborated with clients to determine project specifications and scope
Provided technical leadership to team members during system design
Attended various daily stand-up calls to provide the updates on Defects and existing build development
Code check-in to BitBucket and Deployment to ST/SIT environment
Developed PL/SQL packages for new build requirement and fixing the bug in existing code
Designed and wrote Technical Specifications of solution based on business requirement
Helped team members technically in PL/SQL and BY product related issues
Debug and fixed BY product issue
Provided Hyper-care support of R1.1 Go-live and fixed the issues raised by Support team
Conducted technical interviews to hire new resources
Performance batch testing and fine-tuning of the overall batch to meet the agreed SLA
Product Specialist
Blue Yonder India Private Limited (Formerly known as JDA Software Private Limited)
Hyderabad
12.2013 - 05.2019
Lead a team of 5 members
Provided full technical support for BY Platform product for the customers across the globe
Provided some part of Functional support for some of the SCPO suite of products like Demand and Fulfillment
Provided the customization support for one of the biggest Retailers in Russia
Provided 24*7 Batch Support for one of the biggest Retailers in USA
Co-ordinate with different teams within organization (Like Product Development, Performance Engineering, Consulting, Cloud, QA team) in case of Critical or Major issues
Handled more complex and critical cases
Code change in Oracle PL/SQL packages, procedures and functions
BY Reporting support which uses IBM Cognos reporting framework
Conducted Level 1 technical interview for new hiring
Provided Webinar to external users across the Globe on different topics at regular interval
Worked as KCS (Knowledge Centered Support) Coach to mentor the assigned team members who will create knowledge base articles – review, make required changes and publish them for External users to view
Partly performed the System Administrator activities to manage the infrastructure and supporting internal team members for any product installation setup issues
Technical Lead
Tech Mahindra Limited
Pune
07.2007 - 12.2013
Provided L2 support for applications including handling faults raised by users and carrying out various proactive maintenance activities to minimize fault levels
Liaised with the User support group and help desk to determine nature of fault, fault resolution etc.
Value addition on each of the applications along with Service Improvement
Incident priority workout
Resolved customer queries
Ensured the smooth running of the applications and satisfy the clients
Created the Troubleshooting Guide, Support Guide and other application level documents
Created monthly Service Review, Service Catalogue and client specific SLA documents
Tool automation wherever possible to reduce the manual efforts and hence increasing the efficiency
Education
Bachelor's - Electronics And Communications Engineering
Dharmsinh Desai University
Nadiad, India
10.2003 - 05.2007
Skills
Scripting skills
undefined
Timeline
Senior Technical Architect
Blue Yonder India Private Limited
05.2021 - Current
Technology Architect
Cognizant Technology Solutions India Private Limited
05.2019 - 05.2021
Product Specialist
Blue Yonder India Private Limited (Formerly known as JDA Software Private Limited)
12.2013 - 05.2019
Technical Lead
Tech Mahindra Limited
07.2007 - 12.2013
Bachelor's - Electronics And Communications Engineering
Dharmsinh Desai University
10.2003 - 05.2007
Similar Profiles
Ganesh RamanathanGanesh Ramanathan
Senior Performance Engineering Consultant at Blue Yonder India Private LimitedSenior Performance Engineering Consultant at Blue Yonder India Private Limited