Shohrat Garg
Senior Sales Consultant
Sydney
Summary
Dynamic and results-driven sales professional with over 6 years of experience in retail, sales account management, and customer service. A consistent top performer with a proven track record of exceeding sales targets by 25-30% and driving revenue growth across diverse roles. Adept at delivering personalized customer experiences, building strong relationships, and achieving 98% satisfaction ratings. Skilled in retail operations, inventory management, and visual merchandising, with a focus on enhancing customer engagement both in-store and online. Proficient in leveraging data and feedback to optimize sales strategies and foster business growth. A dedicated team player with exceptional communication, adaptability, and technical skills, ready to contribute to organizational success in dynamic and fast-paced environments.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Living Unlimited
07.2021 - Current
- Consistently ranked among the top-performing sales consultants, exceeding monthly sales targets by an average of 25%-30%.
- Achieved a 40% increase in average order value by leveraging in-depth product knowledge to upsell and cross-sell complementary furniture items.
- Addressing customer inquiries and resolving complaints promptly to ensure satisfaction and foster loyalty.
- Monitoring stock levels, coordinating with suppliers, and ensuring the availability of popular furniture items to meet customer demand.
- Assisting in the development and implementation of sales strategies, organizing store layouts, and creating appealing product displays to enhance the shopping experience.
- Ensuring compliance with health and safety regulations, maintaining store cleanliness, and overseeing daily financial transactions.
- Recruiting, training, and supervising store employees to maintain high performance and adherence to company standards.
- Conducting regular staff performance reviews, providing constructive feedback, and identifying opportunities for professional development.
- Preparing and presenting reports on store performance, sales, and costs to inform management decisions
Customer Service Representative
Nike Athlete
10.2020 - 03.2021
- Delivered exceptional customer service by providing personalized and authentic product recommendations, enhancing the shopping experience and fostering customer loyalty.
- Exceeded sales targets and KPIs by consistently upselling and cross-selling products, contributing to a 12% increase in store revenue during peak seasons.
- Maintained impeccable store presentation standards, ensuring displays aligned with Nike's branding guidelines and boosted customer engagement.
- Conducted regular stocktakes, improving inventory accuracy by 8%, and supported seamless replenishment to minimize stockouts.
- Collaborated with the visual merchandising team to create dynamic displays that drove increased foot traffic and impulse purchases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Assistant - Christmas Casual
Connor
10.2020 - 12.2020
- Delivered outstanding customer service during the high-pressure Christmas period, achieving a 95% customer satisfaction score in post-purchase reviews.
- Exceeded sales targets by 10% through effective upselling and providing tailored recommendations, driving revenue during the peak holiday season.
- Adapted to fast-paced retail demands by managing extended shifts and maintaining high energy levels to ensure operational efficiency.
- Resolved customer queries and challenges promptly, enhancing the shopping experience and fostering repeat business.
Retail and Sales Assistant
Snooze, Manly Vale
07.2018 - 06.2020
- Delivered exceptional customer service, providing personalized mattress recommendations to enhance customer satisfaction and drive repeat business.
- Achieved a 15% increase in sales revenue by leveraging product knowledge and upselling bedding and furniture solutions.
- Collaborated with the visual merchandising team to create compelling displays that boosted in-store foot traffic and conversions.
- Conducted regular stocktakes, ensuring inventory accuracy and minimizing discrepancies by 10%.
- Consistently exceeded sales targets and KPIs, contributing to the store's overall success.
- Supported the Snooze Online Team, streamlining the online shopping experience to enhance customer engagement and increase e-commerce sales by 20%.
Hospitality Assistant
Nando's
07.2018 - 12.2018
- Identified and resolved customer complaints concerning food or lodging.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
Education
Masters In Professional Accounting - Financial Accounting
Holmes Institute
Sydney 04.2001 -
Bachelor's of Accounting - Financial Planning And Taxation
Western Sydney University
Sydney 04.2001 -
High School Diploma -
Delhi Public School
Chandigarh 04.2001 -
Skills
Time management
Timeline
Assistant Store Manager
Living Unlimited
07.2021 - Current
Customer Service Representative
Nike Athlete
10.2020 - 03.2021
Retail Assistant - Christmas Casual
Connor
10.2020 - 12.2020
Retail and Sales Assistant
Snooze, Manly Vale
07.2018 - 06.2020
Hospitality Assistant
Nando's
07.2018 - 12.2018
Masters In Professional Accounting - Financial Accounting
Holmes Institute
04.2001 -
Bachelor's of Accounting - Financial Planning And Taxation
Western Sydney University
04.2001 -
High School Diploma -
Delhi Public School
04.2001 -
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