Arjun Verma
Sales, Business Development & Account Management Specialist
Dehradun
Summary
Sales and Business Development Professional with 9+ years of experience in client acquisition, key account management, operations, and revenue growth across retail, tech, and banking. Proven success in launching and scaling businesses, exceeding sales targets, and managing cross-functional teams. Recently completed a Law degree, adding strong knowledge of contracts, compliance, and business law to complement commercial experience. Skilled in negotiation, strategic planning, CRM, and customer relationship management.
Overview
9
9
years of professional experience
Work History
Founder & Business Development Head
Xpress Pharmacy
07.2021 - 07.2025
- Founded and grew a retail pharmaceutical and hyperlocal delivery business, driving consistent monthly and annual growth.
- Achieved 50%+ year-over-year sales growth through lead generation, upselling, client retention, and territory development.
- Led end-to-end business operations, including sales strategy, inventory control, staffing, customer engagement, marketing, and compliance management.
- Recruited, trained, and managed a team of 5–10 staff across sales, delivery, and operations, and provided continuous training and mentoring.
- Built and nurtured a loyal customer base of over 1,500 clients through personalized customer relationship management (CRM) and service quality initiatives.
- Supported and guided over 20 independent pharmacies in business setup and launch.
Founder & Business Development Manager
The Shed Cafe
04.2018 - 07.2025
- Founded and operated a modern-concept café with a daily footfall of 80–200+ customers, offering a diverse menu, and curated experiences.
- Increased average monthly revenue by 35% year over year through upselling strategies, seasonal campaigns, and menu optimization.
- Developed and executed local marketing and sales strategies, using Instagram, Facebook, and influencer partnerships to build a strong brand presence and drive foot traffic.
- Organized in-house events, weekend specials, and live sessions to enhance customer experience and increase repeat business.
- Oversaw daily sales operations, POS systems, order management, supplier negotiations, and compliance with food safety and labor regulations.
Accounts Manager
Zomato Media Private
12.2018 - 10.2020
- Handled a portfolio of 300+ restaurant accounts, delivering tailored sales strategies to help partners grow their visibility, orders, and monthly revenue.
- Achieved over 120% of monthly ad sales targets, making consistent contributions to regional revenue goals.
- Led onboarding and business growth for restaurants across Dehradun, maintaining strong client relationships.
- Supported partners with in-app marketing campaigns, optimizing banner placements, sponsored listings, and deal placements to increase order volume.
- Successfully launched Zomato Market (Grocery) in Dehradun, achieving 100% city coverage during COVID-19.
- Drove average revenue growth of 15–25% MoM for active restaurant accounts by recommending personalized growth plans and promotions.
- Collaborated with internal teams (sales, operations, and support) to ensure seamless partner experience and issue resolution.
Sales Manager
Zomato Media Private
07.2018 - 12.2018
- Part of the founding team that launched Zomato Food Delivery in Dehradun; led early-stage sales efforts and established the platform’s operational presence in the region.
- Onboarded 500+ restaurants across multiple zones in Dehradun and nearby cities (Rishikesh, Haridwar), enabling area-wide order fulfillment and expansion.
- Drove end-to-end sales cycles, including lead generation, product pitching, value proposition presentation, contract negotiation, and commission structure finalization.
- Collaborated with logistics and city operations teams to open new delivery zones, ensuring complete coverage and serviceability across the city.
- Achieved 100%+ of acquisition and onboarding targets consistently, earning recognition as a top regional performer.
- Ensured a smooth handover to account management teams post-acquisition, maintaining customer satisfaction, and service continuity.
Associate
Uttarakhand State Co-operative Bank
06.2016 - 07.2018
- Handled account opening and documentation for savings, current, and HNI accounts, ensuring 100% compliance with KYC norms.
- Supported PNL tracking, bank reconciliation statements (BRS), and monthly reporting tasks.
- Provided prompt and courteous customer support, resolving queries and ensuring high satisfaction levels.
- Collaborated with banking staff to prepare branch-level balance sheets and assist with audits.
- Maintained 100% accuracy in daily cash balancing, ATM cash management, and teller operations.
Education
Master of Laws - Law
Siddharta University
Dehradun, India 04.2001 -
Bachelor in Finance And Investment (BFIA) - Accounting And Finance
Amity University
Noida 04.2001 -
Commerce With Maths -
St. Josephs Academy
Dehradun 04.2001 -
Skills
B2B Sales
Account Management
Client Acquisition
Business Development
CRM
Team Leadership
Sales Target Achievement
Digital Marketing
Operations
Strategic Planning
P&L Management
Relationship Building
Timeline
Founder & Business Development Head
Xpress Pharmacy
07.2021 - 07.2025
Accounts Manager
Zomato Media Private
12.2018 - 10.2020
Sales Manager
Zomato Media Private
07.2018 - 12.2018
Founder & Business Development Manager
The Shed Cafe
04.2018 - 07.2025
Associate
Uttarakhand State Co-operative Bank
06.2016 - 07.2018
Master of Laws - Law
Siddharta University
04.2001 -
Bachelor in Finance And Investment (BFIA) - Accounting And Finance
Amity University
04.2001 -
Commerce With Maths -
St. Josephs Academy
04.2001 -
Languages
English
Hindi
French