ARJUN YERVA
Pune
Summary
Accomplished BMC Remedy developer with a proven track record at Volkswagen IT Group Services, specializing in BMC Remedy ITSM 8.x & 9.x customization and support. Expert in integrating ARS applications and a certified ServiceNow Administrator. Demonstrates strong leadership in managing teams and excels in communication, ensuring project success and client satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
SERVICENOW ADMINISTRATOR & DEVELOPER
Scania
Pune
01.2022 - Current
- Trained on ITOM Service Mapping, Discovery, Dependency view, Dashboard Health, discovery using horizontal prob and network patterns, created records in CMDB etc
- Worked on different configuration, UI policies, Client scripts, Business Rules
- Worked on discovery using horizontal prob and network patterns, created records in CMDB
- Imported data into new ServiceNow platform which was extracted from BMC Remedy Tables/schema
- Enhancing and customizing the ServiceNow Platform
SENIOR BMC REMEDY DEVELOPER
Volkswagen IT Group Services
Pune
12.2021 - Current
- Project Name: Volkswagen IT Group Services
- Client Name: Telstra
- Team Members: 14
- Employment Type: Fulltime Project
TECHNICAL LEAD - BMC REMEDY DIGITAL WORKPLACE ADVANCE DEVELOPER
HCL Technologies
Bangalore
08.2019 - 12.2021
- Project Name: Telstra
- Client Name: Telstra
- Team Members: 16
- Employment Type: Fulltime Project
BMC REMEDY SUPPORT L3
Wipro
Pune
12.2014 - 11.2016
- Various customizations in ITSM modules
- Managing bulk uploads of CI's
- Handling and troubleshooting the issues in ARS and ITSM
- It includes all modules IM, PM, CM, SRM and asset
- Integrating ARS application to other applications using Web Service
- Project Name: Novartis
- Client Name: Novartis
- Team Members: 14
- Employment Type: fulltime
- Project Location: Wipro (Pune)
- Wipro is using BMC Remedy 8.1 Remedy On Demand (ROD) environment for their client Novartis
L3 SUPPORT, UPGRADE AND CUSTOMIZATIONS
Dell
06.2014 - 12.2014
- Requirement gathering and analysis of customer needs and process
- Creation of complex SRD's
- Customized approval as per business need's
- SRD's import export and creation of deployable application
- Deployment to UAT and PROD
- Provide end user
- Project Name: Dell SRM
- Client Name: Dell
- Team Members: 6
- Employment Type: full time
- Project Location: vyomlabs
- Project Description: Replace existing application New Hire Logistics developed in Microsoft SharePoint with BMC Remedy SRM 8.1 along with existing application features
Skills
- ServiceNow ITOM
- Discovery
- Event Management
- MID Server Administration
- Service Mapping
- Service Graph Connector Framework
- CMDB Administration
- Identification and Reconciliation Engine (IRE)
- Service Mapping & Application Services
- CI Class Management
- Data Certification
- Horizontal Discovery
- Discovery Schedules
- Troubleshooting Discovery Issues
- MID Server Clustering
- Windows/Linux/Network Device Discovery
- Incident Management
- Problem Management
- Service Catalog Management
- SLA Management
- Flow Designer
- BMC Remedy Developer
- BMC Helix
- ITSM
- DWP
- DWPC
- SRM
- TRAINING
Certification
- Servicenow Certified Administrator
- ITIL V3 Foundation
- ServiceNow ITOM and ITSM
- BMC Remedy Action Request System Administration
- BMC Remedy ITSM Installation and Configuration
Secondary Skills
- BMC Remedy Developer
- BMC Helix
- ITSM
- DWP
- DWPC
- SRM
- TRAINING
Primary Skills
- ServiceNow ITSM
- ServiceNow ITOM
- BMC Remedy
- BMC Remedy ITSM 8.x & 9.x customization
- Integration of ARS applications
- Leadership
- Communication
Timeline
SERVICENOW ADMINISTRATOR & DEVELOPER
Scania
01.2022 - Current
SENIOR BMC REMEDY DEVELOPER
Volkswagen IT Group Services
12.2021 - Current
TECHNICAL LEAD - BMC REMEDY DIGITAL WORKPLACE ADVANCE DEVELOPER
HCL Technologies
08.2019 - 12.2021
BMC REMEDY SUPPORT L3
Wipro
12.2014 - 11.2016
L3 SUPPORT, UPGRADE AND CUSTOMIZATIONS
Dell
06.2014 - 12.2014