Summary
Overview
Work History
Education
Skills
Domain Expertise
Key Awards And Recognitions
Roles And Responsibilities
Timeline

Arjun

Summary

Experienced Senior Business Analyst / Product Manager / Program Manager with 17.5 years of IT industry experience. Successfully delivered innovative and scalable solutions/products in FINTECH, BFSI, Travel (Airlines), Healthcare, and Human Resources. Visionary leader driving product vision, strategy, roadmap, design, and execution to meet market and consumer needs. Strong ability to visualize the 'Big Picture' and develop solution architecture and system requirements specifications. Expert in requirements gathering, conducting workshops, and interviewing C-Suite executives. Passionate UI/UX expert focused on creating streamlined user experiences that drive product adoption and align with goals. Championed product backlog, quality assurance, and UAT ownership strategies. Led high-performing teams of 50+ members, resulting in 25% productivity boost. Implemented Agile & Scrum methodology for 80% on-time delivery, 50% rework reduction, and 90% decrease in client change requests. Executed integrations between systems for 60% time savings. Built strong business analysis practice as leader of the team. Excellent communication and presentation skills. Takes complete ownership from ideation to implementation while managing cross-functional teams across geographies.

Overview

20
20
years of professional experience

Work History

Senior Business Analyst / Product Manager

Datamatics Global Services Limited
03.2017 - Current
  • Project – Project Invoicing Management Application (PIMA) Client – Oceaneering International Inc
  • (OII)
  • PIMA is a self-service platform designed for Project and Operation Managers to efficiently access key project-related information in one convenient location
  • This platform facilitates faster client invoicing, provides access to financial metrics, and features comprehensive dashboards
  • PIMA monitors project progress, crew utilization, asset utilization, timesheets, invoicing, and billing buckets, while seamlessly integrating data with the PeopleSoft Finance ERP system
  • Project – Voice Love Client – Voice Love
  • Voice Love is a voice-based phone device that is installed in ICU patient’s rooms suffering from delirium
  • These patients are on heavy medication and tend to suffer memory loss in between treatment
  • The idea is to provide a non-drug- based solution that will comfort the patients
  • The idea of the Voice Love product is to allow the patients family members and loved ones to record message from their mobile phones and directly share it with the patient through the Voice Love device
  • These messages are then played to the patient to make them feel better
  • Built the mobile application that connects the family members to the Voice Love device and record/share messages
  • Project – Vessel Scheduler Client – Oceaneering International Inc
  • (OII)
  • OII manages self-owned and third-party vessels which are specialized ships performing large scale offshore turnkey projects
  • Vessel Scheduler is a web-based application that manages the real-time vessel schedules making it available to the multiple stakeholders, i.e., Sales, Bidding Team, Project Team, and others
  • The Vessel Scheduler application integrates with Sales CRM, PeopleSoft ERP System, and various internal applications
  • Project - Horizon - Employee Onboarding Portal Client – Oceaneering International Inc
  • (OII)
  • Horizon is a custom application designed to streamline the new employee on boarding process, enhancing the candidate experience
  • Horizon is both web based and mobile based application spanning global regions/countries
  • The application integrates with multiple platforms like I-Recruit, PeopleSoft HR, and LMS systems to ensure seamless communication across systems
  • Project - Spot Polling Price Polling Client - National Commodities and Derivatives Exchange (NCDEX)
  • We built a Spot Polling platform to enable capturing the quotes for the commodities/derivatives products being traded in the National Exchange
  • The platform provides on demand boot strap price generation, customized dashboards, and reports
  • The SPPP platform is integrated to push the final bootstrap prices to the National Exchange platform
  • Project – SAIA Driver Scheduling Mobile App Client - SAIA
  • We built a mobile app for the driver community of SAIA a US based LTL (Less Than Truckload) freight carrier service provider to give handy access to their daily and upcoming schedules
  • The truck driver’s schedules are maintained in the ERP system - AS400
  • Performed full scale integration with the AS400 ERP
  • The application maintains drivers’ profiles, schedules with dynamic updates, and allows them to connect with customer service in case of emergencies
  • E-Palm (Business Process Digitization) Client - Bengaluru International Airport Limited (BIAL)
  • We built a Business Process Monitoring based digital platform (e-Palm) enabling the digitization of the various processes within the different verticals of the organization
  • Revamped the entire digital landscape of the organization focusing on automation and paperless processes
  • The e-Palm includes modules for Accounts Payable, Accounts Receivable, Fixed Assets, Taxation, and others
  • Project – IMPACT, Quarterly Financial Score Card (QFS) and Cash Forecasting (CF) Client - UNICEF
  • We built a new planning, monitoring, and reporting tool ‘IMPACT’ which included partner management, module management, performance configuration, actuals management and reports generation
  • IMPACT is a platform enabled to forecast revenue model, capturing revenue sources, financial scorecard, and risk analytical model
  • A platform which went live with MVP features and kept on evolving as per the new product requirements and market dynamics

Business Analyst

Northgate Rave Technologies
03.2014 - 02.2016
  • The Northgate Arinso is an HR based ERP application that facilitates in managing the human resource related functions of the organization including expenses, recruitment, payroll, training, performance appraisal and other aspects
  • Worked on new product features, product enhancements and ongoing change requests
  • Maintained a healthy pipeline and exceeded the presales target by 20%

Business and Solutions Analyst

Deloitte
01.2013 - 03.2014

Senior Business Analyst

Monitor Group India Private Limited
10.2007 - 01.2013

Junior Programmer

Mobile2Win India Private Limited
06.2006 - 09.2007

Customer Relation Associate

Zenta India Private Limited
12.2004 - 10.2005

Education

MBA - Marketing

Alkesh Dinesh Mody Institute of Financial & Mngmnt Studies
01.2010

B.E. - Electronics

Thadomal Shahani Engineering College
01.2004

Skills

  • IT Business Analysis
  • Product Development
  • Product Management
  • Product Strategy
  • Project Management
  • Scrum Master
  • Requirements Gathering Specialist
  • Agile & Scrum Methodologies
  • Digital Transformation Expert
  • Cross Functional Collaboration
  • Data Analytics
  • Data Visualization
  • SQL
  • Cloud Solutions
  • ECM Expert
  • Data Migration
  • Data Integration
  • ERP Integration
  • Business Intelligence
  • Tableau
  • UI/UX
  • Quality Assurance
  • UAT
  • Business Development
  • JIRA
  • Confluence
  • Presales
  • Evangelist

Domain Expertise

  • BFSI
  • FINTECH
  • Capital Markets
  • Travel (Aviation)
  • Supply Chain Management
  • Health Care
  • Human Resource Management

Key Awards And Recognitions

  • Core Value Coin Recognition, 2024, Oceaneering, Horizon project execution
  • Excellence in Execution, 2023, Datamatics, Business Analysis Contribution
  • Excellence in Execution, 2018, Datamatics, UNICEF IMPACT Engagement
  • CMMi Recognition, 2018, Datamatics, CMMi Contribution and Achievement

Roles And Responsibilities

  • Elicit, analyze, validate, specify, verify, and manage the real needs of the business and project stakeholders, including customers and end users.
  • Drive the implementation of business solutions by analyzing project requirements, defining project scope, rationalizing requirements, identifying best solution fit/gap, designing process and solutions, and supporting solution/project roll-out.
  • Demonstrate analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
  • Define the collaboration framework and creating solution prototypes and controlling solution development.
  • Create solution architecture and system requirements specification documents for product/solution development.
  • Document various artefacts such as Business Requirement Document (BRD), Functional Requirement Document (FRD), design and document Workflows, Workshop Discovery Document, Cost Benefit Analysis and User Stories.
  • Champion the User Interface & User Experience (UI/UX) to develop the solution prototypes and wireframes.
  • Spearhead the Product Backlog implementation.
  • Create Test Strategies and Test plans for Quality Assurance.
  • Champion the UAT implementation. Create UAT strategies and plans to ensure smooth UAT.
  • Create the Knowledge documents and training materials. Train & handhold the business users and train the trainers to promote quicker product adoption.

Timeline

Senior Business Analyst / Product Manager - Datamatics Global Services Limited
03.2017 - Current
Business Analyst - Northgate Rave Technologies
03.2014 - 02.2016
Business and Solutions Analyst - Deloitte
01.2013 - 03.2014
Senior Business Analyst - Monitor Group India Private Limited
10.2007 - 01.2013
Junior Programmer - Mobile2Win India Private Limited
06.2006 - 09.2007
Customer Relation Associate - Zenta India Private Limited
12.2004 - 10.2005
Thadomal Shahani Engineering College - B.E., Electronics
Alkesh Dinesh Mody Institute of Financial & Mngmnt Studies - MBA, Marketing
Arjun