Arjun Kumar K
Bengaluru
Summary
Young, energetic and result oriented professional with more than 8 years of experience credited with IT Networking and Telecommunication field. Expertise in Network Protocols, Communication networks, wireless devices and firewalls. Extensive experience in Planning, Implementation, Configuring, Testing and Troubleshooting of networking system. Experience in Network Operations Center involved with monitoring, administration and troubleshooting. Handling escalations and resolving technical issues according to SLA.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Network Support Engineer
Torry Harris Business solutions Pvt. Ltd
BENGALURU
03.2022 - 02.2024
- Managing the day-to-day activities of the team
- Troubleshooting IP routing-static routes, EIGRP, OSPF, BGP, PBR; PE-CE routing, routing loops, asymmetric/sub-optimal routing, route redistribution, route filtering (distribute-list, prefix-lists, routemaps), routing across tunnels etc
- Good experience in Incident Management and in Managed incident tickets, proficiently troubleshooting and resolving network-related issues
- Working with multiple equipment vendors for issues related to hardware, OS, and other platform-specific features.
- Configure and troubleshoot switches (Cisco 2500, 2900, 3500 and 4500 series catalyst switches), Wireless controllers and Access points of Aruba (70k series) .
- Monitored network performance, diagnosed complex issues, and coordinated problem resolution and escalation processes.
- Advanced knowledge and troubleshooting experience in wireless networking (802.11a/b/g/n/ac)
- Manage and configuration on Checkpoint firewall R77, R81.10 and FortiGate,Fortinet.
- Monitoring a Network Usage in Smarts, Netcool, QIP, Ops ware, Netops
- Participated in Legacy WAN migration to SD-WAN.
- good level of knowledge in Cisco LB- BIG IP F5, VPN,WEB Proxy.
Network Consultant - LCM
VODAFONE INDIA SHARED SERVICES
BENGALURU
05.2019 - 03.2022
- Strong experience in Troubleshooting, configuring & supporting network equipment including routers and switches
- Identify faults and service problems and restoration of service within target times
- Preparing MOP and templates as per the requirements, verifying it and implementing the same on scheduled dates
- Planning proactive measures for life cycle management of all the devices on network for UK and global customer
- Performing all the Soft mac changes for all the dedicated customer as per standard change process to improve the network performance
- Asses the BAU changes and provide Task Implementation Document
- Perform move, add or delete changes on the network as per standard change process
- Vulnerability assessment- Vendor Mail Subscription and Security Tracker website are used as a reference for information on any new Vulnerability
- This information is analyzed to determine if the network is vulnerable based on conditions, mitigation by workaround
- Software is upgraded to mitigate vulnerabilities
- Incident management for all the proactive and reactive faults, raising change reference for all the vulnerability changes on the devices for UK and global customer
- Provide testing and changed configuration logs to support the change requirement
- Monitor the Meraki Dashboard, perform the upgrade and do changes as per the requirements
- Performing the iOS upgradation of Switch, Router and Firewall
- Failover testing- Network Redundancy is ensured through failover testing in order to maintain the stability of the network
- Arrange and coordinate with FE whenever remote resolution is not possible (device replacement or configuration changes)
- Investigating faults for High Bandwidth/ QOS through LAN as well as WAN graphs and providing the same in the ticket for further investigation to higher level
- Providing internal support to FE, whenever there is Preventative maintenance activity
- Continuous follow up with problem management team to provide the permanent solution in order to avoid the vulnerability in customer network.
Network Engineer
D-VOIS COMMUNICATIONS INDIA PVT LTD
BENGALURU
11.2015 - 05.2019
- Strong experience in Monitoring, Troubleshooting and supporting End network devices such as switches, routers, wireless AP's and controllers
- Carried out network performance monitoring and planning and troubleshooting and end-user support
- Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA
- Following up with upstream provider and coordinating according to escalation matrix until link restoration and RFO via mail and call
- Coordinating and interacting with different teams -support, technical, operation, field, account and management for projects and customer related issues
- Hands on experience in Cisco and Juniper based routers and switches
- Hands-on experience in resolving Link down, flap, slow speed, packet drops, and latency issue in leased lined network without breaching SLA
- Monitored bandwidth and network activity by analyzing information provided by MRTG to ensure both efficient and effective network operation
- Maintaining the document including configurations, operational procedures of the Client
- Checking the Backups of Network Devices and
- Provide testing and changed configuration logs to support the change requirement
- Monitoring and Maintaining Government Public WiFi Projects
- Aps adoption to the controller, maintain and troubleshoot the same.
Education
B.E IN ELECTRONICS AND COMMUNICATION ENGINEERING -
SHRI MADHWA VADIRAJA INSTITUTE OF TECHNOLOGY AND MANAGEMENT
01.2015
PUC- PCMB -
MGM PU COLLEGE
01.2011
SSLC -
MNDSM High School Mudradi
01.2009
Skills
- Good Knowledge on OSI reference model and TCP/IP Models
- Routing- EIGRP, RIP, OSPF, BGP
- Switching- STP, VLAN &VTP
- Work Experience in Checkpoint firewall R77, R8110, FortiGate,Fortinet
- Cisco Routers: - 1941, 887,2901, ISR 4321, 4451, ASR 1106
- Cisco Switches: - Catalyst 3560 3750 &2960 ADVA 201 , 210
- Juniper Routers: - MX104 and MX109
- Juniper Switches: - EX3300, 4600,4200 & QFX5500
- HP Switch: -2500 & 2600
- Access points: - Cisco 1532,702I, Motorola 6521, 6511 Aruba 300,500 Series
- Wireless controllers: - Cisco 8540 & Motorola VX 9000, Miraki,Aruba (70xx,72xx) Controller
- Monitoring Tools: - Everest NMS, Whatsup Gold, PRTG &Cacti, Netcool, Smarts Tools: Remedy, Citrix, Magic and Telnet Relay
- Understanding Knowledge on Web Proxy, and VPN,AWS,Cisco LB- BIG IP F5
Certification
- JNCIA certified on July-2022.
- CCNA certified on Dec-2018
- Undertook the course on CCNA , CCNP in ASIT Whitefield, Bengaluru.
- Undertook the course on ASR firewall .
- Undertook the course on WLC and Miraki in Meera Services Bengaluru.
HOBBIES
- Travel: Curious to learn new things, experience new cultures, and meet new people.
- Dance: Love for dance which gives feeling of happiness.
- Singing: Fond of singing since childhood.
- Cooking: Passionate home cook and experienced in cooking for a large event or groups.
- Solving SUDOKU.
Timeline
Senior Network Support Engineer
Torry Harris Business solutions Pvt. Ltd
03.2022 - 02.2024
Network Consultant - LCM
VODAFONE INDIA SHARED SERVICES
05.2019 - 03.2022
Network Engineer
D-VOIS COMMUNICATIONS INDIA PVT LTD
11.2015 - 05.2019
B.E IN ELECTRONICS AND COMMUNICATION ENGINEERING -
SHRI MADHWA VADIRAJA INSTITUTE OF TECHNOLOGY AND MANAGEMENT
PUC- PCMB -
MGM PU COLLEGE
SSLC -
MNDSM High School Mudradi
- JNCIA certified on July-2022.
- CCNA certified on Dec-2018
- Undertook the course on CCNA , CCNP in ASIT Whitefield, Bengaluru.
- Undertook the course on ASR firewall .
- Undertook the course on WLC and Miraki in Meera Services Bengaluru.
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