Arjun Raj Datta

• Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews on new and existing customers to assess the risk levels
• Assist in ensuring ongoing due diligence efforts and KYC are maintained while identifying substantive changes to customer profiles
• Identify data anomalies and red flags for money laundering, terrorist financing, fraud, and escalate for second level review
• Document and report review/investigation findings and prepare case files with the required supporting documentation
• Use a high level of attention to detail to complete tasks ‘right first time, every time’, ensuring the KYC Team’s ‘right first time’ targets are met for all tasks
• Appropriately assess risk when business decisions are made, demonstrating consideration for HDFC’s reputation and safeguarding HDFC, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency
• Managing day to day BAU activities of team through data driven approach including but not limited to assigning cases, setup new processes basis business needs
• Writing a comprehensive analysis of the alert activity to support the decision to resolve a case or RFI with customer /escalate for further action
• Communicate with senior management on compliance, legal, and business issues
• Onboarding new clients, periodic renewals and transaction monitoring of the clients
• Ensuring that the regulatory requirements are met, and related risks are identified and mitigated as per risk-based approach
• Analyze and evaluate customer profiles to identify potential risks and ensure compliance with regulatory requirements
• Gather and verify documentation to support the due diligence process. Maintain accurate and up-to-date records of customer information and due diligence activities
• Collaborate with internal teams to address any issues or discrepancies related to CDD/EDD processes
• Perform AML Screening/CDD/EDD reviews on prospects and new/existing customers in accordance with the Bank's policies and procedures
• Communicate effectively with peers, and management when requesting information or documentation and addressing concerns or findings
• Obtain & update all missing client documentation from the client (with the help of the RMs), ability to research and analyze large amounts of data and assess higher risk attributes (geographical, product/service, entity/industry type, transactional , etc.)
• Prepare & check the KYC questionnaire, emails or calls with Client for outreach process
• Be an escalation point for clients, investors and HDFC’s employees on all AML/CDD queries
• Monitor and conduct AML investigations on alerts generated by, and cases created in, HDFC’s transaction monitoring system
• Keep the team abreast with changes in the relevant laws, guidelines, and regulations for anti-money laundering
• Verify the identity of clients to understand the nature and purpose of their relationship with the financial institution for the purposes of performing Know Your Customer (KYC) Procedures
• Provided accurate information on suspect’s account according to the subpoena request. Performed timely verification of questionable transactions, drafted SAR filings and NO SAR Filings
• Developed summaries/abstracts of suspicious accounts with accurate, verifiable data and supporting documentation, along with reasonable cause to advance investigations

• Led comprehensive credit underwriting efforts for Home Loans (HL), Loan Against Property (LAP) ,Auto Loan ,Personal Loan (PL) , Commercial Loan and Working Capital proposals, overseeing operations across multiple locations

• Developed streamlined processes for credit processing, optimizing efficiency and reducing processing time.

• Created credit scoring models to enhance decision-making accuracy and contribute to portfolio quality improvement

• Aligned loan terms with strategic goals, balancing risk and portfolio growth to ensure optimal outcomes.

• Adhering to Statutory Compliance Norms of the Regulator/Organization as and when due

• Expertly managed designated portfolios, orchestrating periodic reviews to proactively monitor market dynamics, pivotal credit trends, and borrower performance. Implemented swift corrective measures, curbing risks and optimizing portfolio health

Achievements:

Managed & supervised various functions of Operations of the branch as per defined process notes and in line with regulatory and compliance guidelines.

Adherence to agreed TATs with business thereby ensuring customer satisfaction

Manage audit at branch and ensure minimum satisfactory rating at all times

Ensure that the workload distribution is done basis the volumes and transactions are authorized in a timely manner and with Zero errors

Handle exceptions, deferrals and ensure closure within timelines. Ensure MIS and reports are submitted in a timely manner

Maintain filing and documents maintenance as per filing process and quality initiatives taken at branch level

Process & Product improvement and initiatives to be taken through ideation and ensuring zero errors

• Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations
• Processed new accounts, including checking and savings accounts credit applications
• Analyzed discrepancies, conducted field audits, determined fraud incidents and reported findings
• Tracked work internally for individual and team operational performance
• Reviewed client's account activity to ensure compliance with regulatory requirements
• Assessed compliance with banking laws and reported suspicious entries and actions.
• Conducted investigations into questionable account activity identified during review
• Completed required investigations on referred files in a timely manner
• Investigated any potentially fraudulent activities with focus on thoroughness quality and costs
• Reviewed fraud related alerts to determine either escalation or closure of alerts
• Identify excessive risk, fraud, and misrepresentation in a transaction