Arjun Singh Kushwaha

Seeking a position that will benefit from my service experience, positive interaction skills and industry contacts where my 23 years’ experience can improve the service results.

A result-oriented professional with about 16 Years of experience in Service division Tractors and Customer Service. Currently Working in Force Motors Ltd a unit of Tractor Division Sep 2016 to till Date as Territory Service Manager in Service Department. Previously worked in Titagarh Agrico (P) Ltd. Gurgaon (Apr 2015 to Aug 2016) As Service Engineer. Previously Worked in Force Motors Limited (Aug 2011 to Apr 2015) as Jr. Officer in service Department. Previously worked with International Tractors Ltd in Hoshiyarpur (Dec. 2007 to Aug. 2011) as Sr. Technician. Previously worked with Punjab Tractors Ltd in Chandigarh (July 2001 to Dec. 2007) as Sr. Technician.

• Force Motors Ltd, Tractor Division, Territory Service Manager, Service Department, Handling dealers for implementing Service quality standards of Tractor business, Monitoring field qualities issues and provides feedback to technical service for effective initiation of countermeasures., Controlling warranty claims in the field., Liasoning closely with local offices of proprietary OEM suppliers to handle warranty complaints, Skill Mapping of Dealer service staff and ensuring training participations, Monitoring progress of Dealer workshop activation, post assurance of LOI to dealer applicants., Monitoring VOR orders for quick supply of parts., Implementation of Standard operating procedures at workshops for maximizing customer satisfaction, Monitoring and ensuring part sale in the region., Conducting Service activities Like main service camp, remote service camp, DSS, Customer meet etc., Focused on spare parts and lube oil target achieving.
• Titagarh Agrico Pvt. Limited, Service Engineer, Ensure the organization of customer satisfaction survey with timely data collection., Follow up the evaluation of the quality of the dealers with the after-sales area managers., Ensure the quality management of the network with special emphasis on weak dealer management., Prepare action plan to improve customer satisfaction scores at a national level., Follow up with the TSM's for preparation of action plans for respective dealers and zones., Ensure the implementation of the action plan and follow up on regular basis., Develop and report various MIS reports related to all activities., New product Installation and customer concern., Product feedback & implementation of field fix., Ensure the quality repair and the PDI (Pre delivery Inspection) at the Depots and dealerships.
• Force Motors Limited, Territory Service Manager, Service Department, Ensure the organization of customer satisfaction survey with timely data collection., Follow up the evaluation of the quality of the dealers with the after-sales area managers., Prepare action plan to improve customer satisfaction scores at a national level., Ensure the implementation of the action plan and follow up on regular basis., Develop various MIS reports related to all activities., Finalize dealer wise reports and score sheets., New product Installation and customer concern., Product feedback & implementation of field fix., Ensure the quality repair and the PDI (Pre delivery Inspection) at the Depots and dealerships.

• Father's Name: Late Shri Shiv Raj Singh
• Date of Birth: 09/15/79
• Gender: Male
• Nationality: Indian
• Marital Status: Married

Arjun Singh Kushwaha

Hindi & English

I hereby declare that the information furnished above is true to the best of my knowledge & belief and nothing material has been concealed.