Microsoft Dynamics 365
Arjun Singh
Business and Technology Delivery Analyst
Gurgaon
Summary
Dynamic Business and Technology Delivery Analyst at Accenture with a proven track record in operational efficiency and customer service excellence. Skilled in data analysis and process improvement, I consistently exceeded targets, enhancing client satisfaction and driving repeat business through effective teamwork and proactive problem-solving. Recognized for optimizing supply chain management and delivery performance.
Offering solid foundation in analytical thinking and problem-solving, ready to contribute to dynamic delivery team. Brings ability to swiftly learn and apply industry-specific knowledge, proficient in data analysis and report generation. Ready to use and develop analytical and technical skills in any role.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Business and Technology Delivery Analyst
Accenture
12.2024 - Current
- Coordinated with cross-functional teams for timely deliveries, ensuring client expectations were met.
- Monitored delivery performance metrics, identifying areas for improvement and implementing corrective actions.
- Managed inventory levels, balancing supply chain demands to maintain optimal stock availability.
- Actively participated in continuous improvement initiatives aimed at enhancing overall operational efficiency within the department.
- Assisted in the training of new employees on company procedures, software applications, and delivery protocols.
- Recognized as a top performer for consistently meeting or exceeding company targets for on-time deliveries and customer satisfaction ratings.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained open lines of communication with supervisors regarding potential issues affecting timely or accurate deliveries; proactively sought solutions to address challenges before they escalated into larger problems.
Business and Technology Delivery Associate
Accenture
09.2022 - 11.2024
- Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
- Increased repeat business by providing exceptional customer service during each interaction.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
Education
MBA - International Business Management
Jagan Institute of Management Studies
New Delhi, India 04.2001 -
Skills
Forecasting Teamwork and collaboration Customer service Operations management Operational efficiency
Software
Certification
Microsoft Certified: Azure Data Fundamentals Training
Timeline
Business and Technology Delivery Analyst
Accenture
12.2024 - Current
Microsoft Certified: Azure Data Fundamentals Training
02-2023
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
01-2023
Microsoft Certified: Power Platform Fundamentals
01-2023
Microsoft Certified: Azure Fundamentals
12-2022
Microsoft Certified: Dynamics 365 Fundamentals (ERP)
11-2022
Business and Technology Delivery Associate
Accenture
09.2022 - 11.2024
MBA - International Business Management
Jagan Institute of Management Studies
04.2001 -
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