Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Arjun Vilas Mattackal

Hyderabad

Summary

Talented individuals, experienced, and dedicated to business success. Hardworking team player, bringing necessary KYC/AML experience and knowledge to tackle any operational demand. Analytical professional with technical knowledge in core KYC/AML, and critical thinking skills to thrive in client data-driven environments. Tackles challenges with positivity and drive to overcome.

Overview

12
12
years of professional experience

Work History

Team Leader (IC) - Client Data Analyst

J P Morgan and Chase
Hyderabad
04.2022 - Current
  • Conducted training and mentored new team members to promote productivity, accuracy, and commitment to friendly service.
  • Led KYC reviews for corporate and investment banking clients.
  • Handled and maintained confidential client documentation.
  • Collection and verification of confidential client data via publicly available and internal sources.
  • Implementing KYC requirements when completing documentation, inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due Diligence (SpDD), and Product Due Diligence requirements (PDD).
  • Collaborating with the middle office and being a significant part of KYC/AML interactions to complete cases as per the agreed timeline.
  • Coordinated with compliance teams to ensure regulatory adherence.
  • Ability to comprehend KYC risk factors and draft an overall risk summary of the client.
  • Partnered with client-facing teams to collect legal documents and associated information for regulatory and internal policies.
  • Strong knowledge of the banking regulatory reporting rules, and in-hand experience and knowledge of FINRA and MiFID II.
  • Collecting and validating W9/8/8-BEN E and FATCA documents for new product onboarding and existing customers, and gathering all necessary client data from core systems to enable decision-making, classification, and capture of W9/8/8-BEN E and FATCA status.
  • Reviewed and updated KYC records in internal systems regularly.
  • Ensured adherence to AML and CTF laws, regulations, and guidelines by monitoring transactions as necessary.
  • Collaborated closely with Compliance Officers to identify suspicious activity or non-compliance issues.
  • Maintained compliance frameworks, policies and documentation to support audits.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Extracted and interpreted data patterns to translate findings into actionable outcomes.

Team Leader (IC)

Tata Consultancy Services (TCS)
Hyderabad
02.2021 - 04.2022
  • Reviewing, analyzing, and validating KYC information to ensure it aligns with internal policies, regulatory requirements, and quality standards.
  • Completing the review in a timely and efficient manner, ensuring the application of a risk-based approach, helping to mitigate any AML risk, and at the same time ensuring a good customer experience.
  • Maintaining awareness of regulatory updates, and incorporating process and procedural changes in the due diligence review process.
  • Making recommendations on process improvements to increase efficiency and accuracy.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Leading and executing comprehensive EDD on high-risk customers, transactions, and high-net-worth individuals, ensuring thorough risk assessment.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Coordinated with stakeholders to ensure alignment on project goals and timelines.
  • Mentored junior staff, fostering a collaborative and supportive work environment.

Client Onboarding Specialist

UBS
Hyderabad
05.2020 - 12.2020
  • Conducted KYC formality reports on questionable accounts and transactions.
  • Conducted thorough reviews for high-risk clients based on stratified risk-level guidelines.
  • Reviewed new prospect KYC documents to meet requirements, and determine business model risk.
  • Researched and interpreted corporate documentation to determine the business and ownership structure.
  • Prepared high-risk reviews with results and recommendations for customer onboarding, closure, and retention.
  • Analyzed and investigated clients to conduct detailed customer due diligence, and enhanced due diligence review.
  • Interpreted evidence from multiple tools and systems to determine the legitimacy of customer behavior.
  • Facilitated communication with the onboarding team to gather information and onboarding documentation.
  • Collaborated with different staff members and management to facilitate department-specific onboarding.
  • Managed documentation processes for compliance with regulatory requirements and internal standards.
  • Ensured all documents are properly filed, stored, and updated according to established policies and procedures.
  • Provided guidance and support regarding KYC and AML requirements to internal staff members as needed.

Assistant Manager (IC) - Credit Services

HSBC
Hyderabad
07.2019 - 04.2020
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data, such as financial statements, to determine the level of risk involved in extending credit.
  • Conducted a financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Reviewed and approved, or denied, credit applications to keep the organization profitable by making informed lending decisions.
  • Performed credit reviews on corporations to assess financial conditions.
  • Maintained positive customer relations by addressing problems head-on, and implementing successful corrective actions.
  • Helped with planning schedules, and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in the workplace.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Established processes for monitoring customer satisfaction levels.
  • Communicated regularly with customers to gain insights into their needs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Assistant Manager (IC) - Quality Control

HSBC
Visakhapatnam
09.2017 - 06.2019
  • Followed quality standards and KYC procedures to minimize errors and maximize customer satisfaction.
  • Acted as a liaison between the Quality Control team and senior management, effectively communicating progress updates, challenges faced, and potential solutions to ensure alignment with overall company objectives.
  • Monitored staff organization, and suggested improvements to daily functionality.
  • Collaborated with the KYC makers team to establish quality standards and ensure consistent adherence throughout each stage of making.
  • Developed comprehensive training programs for new and existing staff members, resulting in increased skill levels and improved job performance.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Supported internal audit activities by providing information on existing controls and processes.
  • Managed compliance with internal policies and regulatory requirements.
  • Facilitated cross-department collaboration for improved operational efficiency.
  • Implemented process improvements to streamline daily operations and reduce delays.

Commercial Banking KYC - CRS / FATCA

HSBC
Visakhapatnam
03.2015 - 09.2017
  • SME for Client Onboarding, Account Opening for Common Reporting Standard (CRS), and Foreign Account Tax Compliance Act (FATCA).
  • Responsible for implementing a robust control framework for onboarding, due diligence, and account opening processes to be compliant with CRS regulations for commercial banking customers.
  • Performing KYC validation on customers using core banking tools and data.
  • Validating W9/8/8-BEN E and FATCA documents for new and existing customers, and gathering all necessary client data from core systems to enable decision-making, classification, and capture of W9/8/8-BEN E and FATCA status.
  • Validating W9/8/8-BEN E and FATCA documents on IRS tool.
  • Classifying customers based on the nature of risk.
  • Performing EDD (Enhanced Due Diligence) on risk customers.
  • Performing reviews on profiles using the CRT tool.
  • Validating customers with strict adherence to AML and sanctions policy.
  • Performing ongoing account monitoring.
    Raising SAR/eUAR on suspicious account transactions, with reference to AML and sanctions policy.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.

Quality Analyst

WNS Global Services PVT LTD
Visakhapatnam
06.2013 - 02.2015
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Created and collaborated in implementation and maintenance of customer complaint log.
  • Edited, proofed and critiqued internal documents to improve clarity.
  • Developed training materials, SOPs and work instructions to supplement new team member onboarding.
  • Administered 270 internal quality audits and assessed results to inform corrective action measures.

Education

Bachelor of Commerce (B.com) - Commerce

Gayatri Vidhya Parishad
Visakhapatnam
04.2013

Skills

  • KYC compliance
  • Customer identification
  • Enhanced due diligence
  • Client data analysis
  • High-risk account reviews
  • Transaction monitoring
  • Sanctions screening proficiency
  • Customer due diligence
  • Quality control
  • Documentation and reporting
  • Analytical and critical thinking
  • Organization and time management
  • Effective communication
  • Teamwork and collaboration
  • US Tax Forms [W9/8/8-BEN E]
  • MS Excel
  • MS Word
  • MS PowerPoint
  • Fenergo
  • CoLT
  • LexisNexis / RDC

Accomplishments

  • Achieved 98.8% quality through effectively providing training on quality improvement, continuous feedback, and sharing of best practices at HSBC
  • Top performer for the years 2016 and 2017 at HSBC
  • Placed a 60-member team into production through effective training and support, and the team started working on live cases while in the OJT (On the Job Training) phase, meeting all the production and quality metrics at HSBC
  • Closed and completed 120 large corporate cases with no errors, with minimal support at TCS
  • Appreciated and rewarded for the work contributions from the respective senior management at TCS
  • Rewarded and recognized for productivity and 100% quality for the years 2023, 2024 at JP Morgan
  • Deputized a team of 10 staff members at TCS

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1

Timeline

Team Leader (IC) - Client Data Analyst

J P Morgan and Chase
04.2022 - Current

Team Leader (IC)

Tata Consultancy Services (TCS)
02.2021 - 04.2022

Client Onboarding Specialist

UBS
05.2020 - 12.2020

Assistant Manager (IC) - Credit Services

HSBC
07.2019 - 04.2020

Assistant Manager (IC) - Quality Control

HSBC
09.2017 - 06.2019

Commercial Banking KYC - CRS / FATCA

HSBC
03.2015 - 09.2017

Quality Analyst

WNS Global Services PVT LTD
06.2013 - 02.2015

Bachelor of Commerce (B.com) - Commerce

Gayatri Vidhya Parishad

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Arjun Vilas Mattackal