Open To Work
Arjun Virmani
Delhi NCR
Work Preference
Summary
Experienced Solution Architect specializing in cloud migration and API management. Delivered enhancements in operational efficiency and customer satisfaction through event-driven systems and security compliance. Led cross-functional teams to implement scalable microservices architecture, improving returns processing and fraud management.
Overview
11
11
years of professional experience
Work History
Self learning
Self
01.2025 - Current
- Constructed AI-backed web application enabling pet owners to discover travel options based on region, distance, and breed preferences.
- Suggested tailored travel routes and essential items for specific pets and breeds to improve travel planning for pet owners.
- Developed voice AI prototype with advanced AI software to enhance user interaction in freelance projects.
Solution Architect
Adidas
Gurgaon
08.2021 - Current
- Led AWS migration of OmniHub, managing DNS updates for all external API consumers to ensure zero downtime.
- Evaluated security measures for Akamai and Kong to enhance system protection.
- Spearheaded Akamaisation for global API optimization and latency improvement.
- Managed Kong API gateway onboarding and governance, standardizing service exposure across ecosystems.
- Migrated auxiliary systems like Minisoft (invoice generation) and Drools from IBM Cloud to AWS, ensuring compliance with security and operational standards.
- Implemented carrier decoupling, a practical use of composable architecture principles, improving modular scalability.
- Conducted upskilling sessions for architecture community on cloud-native and API-first topics.
- Developed solution architectures across business areas - risk (Forter integration), returns, and Minisoft infrastructure.
- Assisted with Minisoft migration by creating technical blueprints that aligned with enterprise security and cloud standards.
- Partnered with SFCC, SFMC, and SFSC teams for seamless OmniHub and Salesforce integrations.
- Redesigned SEA market refund process using Kafka and microservices - reduced refund cycle by 95 percent.
- Strengthened Kubernetes architecture - services, ingresses, resilience, and observability improvements.
- Specialized in event-driven, API-first architecture for decoupled, scalable systems.
- Hands-on with AWS components: Direct Connect, Route 53, VPC, subnets, NAT Gateway, Lambda, and Bedrock.
- Led initiatives for return optimization, instant refunds, fraud detection, and open return workflows with the risk team.
- Optimized global post-sales operations, which enhanced the returns and exchanges experience for customers.
- Redesigned India’s Cash on Delivery (COD) refund process, reducing refund time and enhancing operational efficiency for quicker customer service.
- Implemented instant refunds, which led to higher customer retention and satisfaction, making the shopping experience smoother for users.
- Designed and scaled supply chain architecture by integrating IBM Sterling OMS, risk management tools, and cloud technologies, enabling better management of operations.
- Developed fraud detection and risk assessment solutions, reducing financial losses and protecting the company’s bottom line.
- Led self-service innovations for automated returns and quality claims, which decreased costs and enhanced customer experience by making processes easier for users.
- Designed and deployed multi-region payment orchestration service, integrating with Adyen and local PSPs to streamline real-time authorization, tokenization, and refund workflows.
- Led the redesign of returns and refunds, enabling asynchronous label generation and carrier-based return eligibility tied to the order creation lifecycle, making returns more straightforward for customers.
- Managed payment and order service modernization for a multi-region rollout across Asia, EU, and the Americas, ensuring a consistent experience across diverse markets.
- Implemented fraud handling using Forter.
- Built event-driven payment workflows with retry logic and circuit breakers for handling high-volume traffic, improving system resilience during peak times.
- Collaborated with finance and compliance teams to support tax logic (Avalara) and reconciliation reporting, ensuring compliance and accuracy in financial records.
- Contributed to the migration of core OMS/auxiliary systems to AWS, ensuring secure networking, IAM roles, and cost-effective design, helping the company utilize cloud resources effectively
Cloud DevOps Engineer
Yantriks / Blue Yonder
Noida
03.2020 - 08.2021
- Architected and deployed cloud infrastructure on GCP and Azure, which ensured high availability and reliable service for users.
- Engineered Kubernetes and Terraform infrastructure supporting scalable Spring Boot microservices.
- Automated resource provisioning using Terraform, reducing operational effort and freeing up time for strategic tasks.
- Integrated proactive monitoring solutions, achieving 99.9% system uptime and enhancing user satisfaction and trust in services.
- Supported multi-cloud migrations and implemented monitoring solutions to enhance reliability.
Consultant (IBM Sterling & RPA)
Xformics
Noida
01.2019 - 03.2020
- Delivered IBM Sterling Order Management System (OMS) consulting and automation solutions for enterprise clients, enhancing supply chain efficiency and streamlining operations.
- Led system assessments and implemented architecture improvements, reducing operational bottlenecks and enhancing system performance.
- Developed process automation strategies that optimized workflows, enabling clients to save time and increase productivity.
IBM Sterling OMS Developer
Reliance Retail
Bangalore
04.2018 - 12.2018
- Developed and optimized IBM Sterling OMS functionalities to improve order fulfillment processes, enhancing customer satisfaction and operational efficiency.
- Integrated third-party logistics (3PLs) and Payment Service Providers to ensure seamless transactions and streamline payment and delivery processes.
- Conducted performance tuning initiatives that reduced system latency by 20%, resulting in faster processing times and a smoother user experience.
Consultant (IBM Sterling & Automation)
Expicient
Gurgaon
01.2015 - 04.2018
- Designed and implemented Order Management System (OMS) solutions, which significantly enhanced supply chain automation and streamlined operations.
- Developed plug-and-play integrations to streamline client onboarding and facilitate smoother transitions to our systems.
- Automated workflows and testing frameworks to enhance system efficiency and reduce manual errors.
Education
Master of Computer Applications (MCA) -
Guru Gobind Singh Indraprastha University
Delhi, India08-2015
Skills
- Shopify implementation
- Web development
- API management
- Payment gateway integration
- Microservices design
- REST/SOAP services
- Cloud architecture
- Docker technologies
- Kubernetes management
- AWS services
- S3 storage solutions
- IAM management
- API scalability
- Event-driven systems
- CI/CD pipelines
- Kafka messaging system
- Security compliance
Websites
Hobbies and Interests
- Individual Animal Welfare Advocate
- Volunteer in feeding, sterilization, and medical treatment for stray animals; organized vaccination drives improving community animal health
- Exploring new places/couchsurfing.
Timeline
Self learning
Self
01.2025 - Current
Solution Architect
Adidas
08.2021 - Current
Cloud DevOps Engineer
Yantriks / Blue Yonder
03.2020 - 08.2021
Consultant (IBM Sterling & RPA)
Xformics
01.2019 - 03.2020
IBM Sterling OMS Developer
Reliance Retail
04.2018 - 12.2018
Consultant (IBM Sterling & Automation)
Expicient
01.2015 - 04.2018
Master of Computer Applications (MCA) -
Guru Gobind Singh Indraprastha University