ARJUUN BERRY
Senior Executive Assistant
Bangalore,KA
Work Preference
Summary
Organized professional with solid experience in executive support, ready to contribute to fast-paced environment. Proven ability to enhance workflow and increase productivity by anticipating needs and managing complex calendars. Known for strong team collaboration, adaptability to changing priorities, and proficiency in communication and project management.
Experienced with high-level administrative support, ensuring seamless daily operations for executives. Utilizes advanced organizational skills and meticulous attention to detail to manage schedules, travel arrangements, and correspondence. Track record of leveraging strong interpersonal skills and discretion to build trust and maintain confidentiality.
Overview
17
17
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Senior Executive Assistant
Kworks Technologies Pvt Ltd
10.2022 - Current
- Provided comprehensive support to the Group Founder, enhancing executive efficiency and decision-making.
- Orchestrated and coordinated meetings and conferences, optimizing business operations and ensuring seamless execution.
- Prepared detailed agendas and documented meeting minutes, facilitating effective communication and follow-up.
- Managed executive calendars and supported the administrative team, ensuring smooth operational flow.
- Collaborated with accountants to prepare and manage departmental budgets, ensuring financial accuracy and accountability.
- Developed and maintained administrative reports and spreadsheets, streamlining logistical processes.
- Acted as a key liaison, managing information flow between senior executives and staff, ensuring alignment with policies and directives.
- Served as the primary administrative contact, enhancing communication with external organizations and offices.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Senior Lifestyle Consultant
American Express
01.2019 - 10.2022
- Designed personalized experiences for clients, aligning with their goals and driving improvements.
- Developed tailored curriculums to address client objectives, uncovering motivations and fostering growth.
- Created diverse content, including worksheets and social media plans, to cater to varied client preferences.
- Maintained a comprehensive database and file systems, ensuring accurate documentation and easy retrieval.
- Demonstrated strong time management, multitasking, and problem-solving skills, ensuring efficient operations.
- Maintained discretion and confidentiality, fostering trust and professionalism in client interactions.
- Enhanced customer satisfaction through prompt and empathetic resolution of concerns and inquiries.
- Streamlined processes within the consultancy practice leading to greater efficiency and productivity among team members.
Front Office Manager
Hotel Sewa Grand
11.2017 - 12.2018
- Ensured a welcoming and organized front desk, creating a positive first impression for guests.
- Led staff training and onboarding, enhancing customer service skills and complaint management.
- Utilized upselling techniques to boost customer purchases, increasing revenue through room upgrades and service add-ons.
- Provided comprehensive information to customers, leveraging extensive knowledge of services and availability.
- Managed group and meeting room bookings, preventing scheduling conflicts and ensuring smooth operations.
- Delegated tasks effectively, promoting responsibility and balancing operational needs.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
Assistant Front Office Manager
Clarion Inn
10.2016 - 10.2017
- Maintained an organized and presentable front desk, ensuring a positive guest experience.
- Conducted staff training and onboarding, focusing on customer service excellence and best practices.
- Implemented upselling strategies, enhancing customer purchases and service offerings.
- Provided detailed information to guests, utilizing extensive knowledge of hotel services and layout.
- Coordinated group and meeting room bookings, ensuring efficient scheduling and avoiding conflicts.
- Communicated effectively with hotel departments, maintaining consistent service levels.
- Demonstrated proficiency in OPERA booking systems, managing room reservations accurately.
Duty Manager
The Lalit
07.2013 - 10.2016
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
Concierge Supervisor
The Fairmont
07.2011 - 06.2013
- Ensured compliance with company policies, industry standards, and local regulations within the concierge department at all times.
- Implemented new procedures to optimize concierge team performance, resulting in higher guest satisfaction ratings.
- Assisted with event planning and coordination, ensuring successful execution of on-site events and special occasions.
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Reduced guest complaints with proactive problem-solving and timely communication.
- Continuously monitored market trends to identify potential opportunities for enhancing hotel offerings or updating existing services based on demand shifts and preferences among clientele.
- Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
Front Office Assistant
The Oberoi Rajvilas
07.2008 - 10.2010
Education
Bsc - Hospitality Management
International Institute of Hotel Management
KolkataDiploma - Hotel Management and Catering Technology
I.I.H.M(WBSCTE)
KolkataSkills
Expert time management
Certification
People Management by LearnTube
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Advanced (C1)
Timeline
Senior Executive Assistant
Kworks Technologies Pvt Ltd
10.2022 - Current
Senior Lifestyle Consultant
American Express
01.2019 - 10.2022
Front Office Manager
Hotel Sewa Grand
11.2017 - 12.2018
Assistant Front Office Manager
Clarion Inn
10.2016 - 10.2017
Duty Manager
The Lalit
07.2013 - 10.2016
Concierge Supervisor
The Fairmont
07.2011 - 06.2013
Front Office Assistant
The Oberoi Rajvilas
07.2008 - 10.2010
Diploma - Hotel Management and Catering Technology
I.I.H.M(WBSCTE)
Bsc - Hospitality Management
International Institute of Hotel Management