Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arka Acharjee

Hyderabad

Summary

Over 10 years of Healthcare experience and 2 years of Freelance Writing experience has prepared me for a leadership role in the field of Training, content development and Transition lead. I have successfully accomplished two client transitions and worked end to end, starting from transfer of Knowledge from Client to Operations and Quality. I have the potential to work both as an Individual contributer as well as team manager. I have completed Manage Right Programme certification, TTT and CRCS in my previous organizations.

Overview

13
13
years of professional experience

Work History

Training Manager

Inventurus Knowledge Solutions
Hyderabad
07.2023 - Current
  • Organized and coordinated training sessions for new employees.
  • Developed training materials, including manuals, guides and handouts.
  • Conducted assessments to determine skill gaps of existing personnel.
  • Created post-training evaluation surveys to measure performance improvement.
  • Provided coaching and mentorship programs for staff members.
  • Monitored progress of trainees through feedback from operations leadership.
  • Identified areas of improvement in existing training methods and procedures.
  • Collaborated with department heads to design effective learning strategies that support organizational goals.
  • Maintained up-to-date records of employee training activities within the organization's database system.
  • Analyzed data to evaluate effectiveness of current training program offerings.
  • Developed instructional materials such as presentations, videos, simulations and online courses.
  • Oversaw and led training for two new business transitions, ensuring seamless coordination across various departments for a smooth and efficient process.

Technical Trainer

Omega Healthcare
Bengaluru
03.2022 - 07.2023
  • Developed and implemented comprehensive technical training courses for both freshers and experienced resources.
  • Provided feedback to trainees on their progress throughout the course.
  • Assisted in developing instructional materials such as presentations, handouts, videos, and manuals.
  • Maintained records of all instruction activities including attendance, evaluations, tests scores.
  • Facilitated problem solving discussions with participants when needed during training sessions.
  • Performed RCA against errors received by associates during LAW/OJT and conducted refresher trainings.
  • Responsible for updating weekly and monthly reports.

Subject Matter Expert

Primera Medical Technologies
Hyderabad
02.2021 - 09.2021
  • Managed inventory and delegated tasks to associates as per rules set by the Operations Team Manager.
  • I was responsible for managing aging reports, ensuring timely and accurate analysis of outstanding accounts.
  • Conducted client-specific training for freshers related to EPM.
  • Successfully handled accounts receivable (AR) calls and denial management, consistently achieving daily targets in line with established processes.

Process Specialist

Cognizant India Limited
Kolkata
04.2016 - 02.2021
  • Worked on denials and underpaid claims, working diligently to resolve denials and address no-response claims.
  • Handled payer and clearinghouse rejections. Efficiently sending and receiving appeal responses were an essential part of my KRA. Provided claims resolution support while mentoring peers and new joiners.
  • Analyzed production processes and identified areas of improvement.

Senior Process Associate

Wipro Limited
Kolkata
11.2011 - 03.2014
  • Provided prompt and courteous service to providers via phone and chat.
  • Assisted with provider inquiries related to claims information, claim status, billing issues and more.
  • Performed follow-up calls to providers regarding their inquiries on refunds.
  • Ensured that all customer queries were handled quickly and professionally.

Education

High School -

TATA DAV School
Dhanbad
03-2006

Bachelor of Arts -

Netaji Subhas Open University
Kolkata

Skills

  • Leadership training
  • Process evaluation and enhancement
  • Leading Business transition
  • Team Handling
  • Content Development
  • Technical training
  • Streamlining
  • Management

Timeline

Training Manager

Inventurus Knowledge Solutions
07.2023 - Current

Technical Trainer

Omega Healthcare
03.2022 - 07.2023

Subject Matter Expert

Primera Medical Technologies
02.2021 - 09.2021

Process Specialist

Cognizant India Limited
04.2016 - 02.2021

Senior Process Associate

Wipro Limited
11.2011 - 03.2014

High School -

TATA DAV School

Bachelor of Arts -

Netaji Subhas Open University

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Arka Acharjee