Arka Chakraborty
Cluster Manager -COE
Siliguri
Summary
Motivated Product Manager eager to learn all aspects of business while further developing advanced skill-sets and abilities. Dedicated, problem-solver and team manager.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Cluster Manager- Bharat Lending COE
Bajaj Finserv
11.2024 - Current
- Creating the project roadmap of entire migration of partner into SFDC platform
- Creating workflows and submitting relevant business requirement document
- Engaging with IT team on raising User Stories, bug fixes and end-to-end testing
Cluster Manager -Product (Credit Cards)
Bajaj Finserv Limited
06.2022 - 11.2024
- Interacting with internal and external stakeholders to create product strategies and facilitate various change management for business.
- Jointly working with partner bank to create fraud prevention strategies.
- Tracked trends and suggested system/process enhancements to ensure lesser customer enabled complaints and inactive usage.
- Create business requirement document and raise user stories for changes and new developments on the system end of the business
- Led projects such as Long Range Strategy and Annual Operating Plan for the business.
Manager- FLDG and Co-Lending Partnerships
Loantap Financial Technologies Pvt.Ltd.
05.2020 - 05.2022
- Managing existing and onboarding new partners. Facilitating entire onboarding journey from [negotiation>>agreement signing>>commercial closure>> product policy>> tech requirement>> testing >> go live]
- Internal Stakeholder Management to resolve all operational issues and technical roadblocks for onboarded partners.
- Interacting with Senior Management to assist them in strategy and planning.
Education
MBA - Marketing
Symbiosis Institute Of Business Management
Bengaluru 06.2018 - 04.2020
Bachelor of Computer Applications - Computer Application
Techno India University
Kolkata 04.2015 - 04.2018
Skills
Product Management
Product Life-Cycle Management
Stakeholder Management
Strategy and Planning
Business Requirement Document
Communication and Presentation
Certification
Strategy Consulting Certification from BCG
Accomplishments
- Received Debutant of the year in 2022 at Bajaj Finserv for exceptional contribution to business.
- Received Heroes Award in 2023 at Bajaj Finserv for continuous rigour of product management and service resolution.
- Received Wall of Fame in 2024 for setting up the Fraud Management platform for business
Timeline
Cluster Manager- Bharat Lending COE
Bajaj Finserv
11.2024 - Current
Cluster Manager -Product (Credit Cards)
Bajaj Finserv Limited
06.2022 - 11.2024
Manager- FLDG and Co-Lending Partnerships
Loantap Financial Technologies Pvt.Ltd.
05.2020 - 05.2022
Strategy Consulting Certification from BCG
05-2020
MBA - Marketing
Symbiosis Institute Of Business Management
06.2018 - 04.2020
Bachelor of Computer Applications - Computer Application
Techno India University
04.2015 - 04.2018
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