Arka Dasgupta

• Assisted marketing team with SEO content
• Designed products on Canva and photoshop premiere
• Updated Keyword search for website products and kept a check with sales team about the same.
• Managed a team of 26 people
• Assessed and offered solutions to improve procedures and customer experiences.
• Requested escalation for unresolved issues.

As a Customer Experience Executive in an apparel company, my responsibilities would revolve around ensuring that customers have a seamless and enjoyable experience with the brand's products and services. Here's a breakdown of what I would typically do:

• Customer Support: Providing assistance to customers via various channels such as phone, email, live chat, or social media. This involves addressing inquiries about products, orders, shipping, returns, and any other issues customers may encounter.

• Order Management: Managing the end-to-end order process, from order placement to delivery. This includes tracking orders, resolving any issues with shipments or deliveries, and ensuring that orders are processed accurately and in a timely manner.

• Returns and Exchanges: Facilitating returns and exchanges for customers, including processing return requests, issuing refunds or store credits, and coordinating the exchange of products for different sizes or styles.

• Complaint Resolution: Handling customer complaints and escalations with empathy and professionalism. This involves investigating the root cause of complaints, addressing customer concerns, and taking appropriate steps to resolve issues to the customer's satisfaction. Overall, my role as a Customer Experience Executive in an apparel company is focused on delivering exceptional service, building positive relationships with customers, and ensuring that their interactions with the brand are memorable and satisfying.

As a Customer Experience Executive at Revolut, my role centered around ensuring that our customers had the best possible experience while using our products and services. Here are some key responsibilities and tasks I may have handled:

• Customer Support: Responding to customer inquiries, issues, and complaints through various channels such as email, chat, and phone. This involved troubleshooting technical problems, providing information about our services, and resolving any issues or concerns raised by customers promptly and effectively.

• Product Knowledge: Maintaining a deep understanding of Revolut's products, features, and services to effectively assist customers with their queries and provide them with relevant information and guidance.

• Feedback Management: Collecting and analyzing customer feedback to identify areas for improvement in our products and services. This involved liaising with other teams within the company, such as product development and marketing, to advocate for changes or improvements based on customer insights.

• Quality Assurance: Ensuring that all customer interactions met quality standards and followed company policies and procedures. This might involve reviewing customer support tickets or monitoring customer interactions to identify areas for improvement in communication or service delivery.

Overall, my role as a Customer Experience Executive at Revolut was focused on delivering exceptional service to our customers, building positive relationships with them, and continuously striving to improve their overall experience with the brand.

• Handled lifecycle airing of issues the merge complaints professionally, from the initial to positive resolution
• Delivered efficiency for improved customer care .
• Determined department KPIs, motivating and incentivizing staff to consistently achieve against targets
• Implemented continual improvement strategies, effectively maintaining first-class customer service and faultless brand reputation
• Motivated and mentored high-performing service teams to consistently provide excellent customer care.

• Responded to customer queries in real-time within 10-seconds timeframe
• Maintained up-to-date knowledge on new offerings to ensure optimum results for customers
• Gave clients information about available products and services to build awareness
• Maintained working knowledge of available products and services for enhanced customer service.

• Allocated classes asper student's availability
• Assigned teacher as per student's need and demand
• Coordinated tests and feedback sessions for constant improvement of the student.
• Organized face to face sessions with parents for optimized scope of growth for the student.
• Provided timely assistance to students experiencing challenges or difficulties in their academic or personal lives.

• Assisted Citi Business customers with their concerns.

• Offered Credit limit increase to eligible account owners

• Offered new cards that had more rewards and benefits to the user.

• Offered assistance related to interest and annual charges

• Assisted Vodafone Australia customers with billing and data charges.

• Built rapport with customers through courteous and professional communications.

• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests

• Mentored junior team members on methods to provide outstanding service to customers