Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

ARKA HALDER

Operations
KOLKATA

Summary

To carve a niche in the field of hospitality/retail & seeking Senior Level Managerial assignments in Operations’ Management/ Client Servicing with a growth oriented organization in the Hospitality/ Retail Industry. To have a long lasting relationship with professional organization that provides a challenging job and an opportunity to prove my skills and diligent work and change among the best in the industry. PROFESSIONAL SYNOPSIS Currently holding 12 years of experience in Operations Management and Client Servicing in the Restaurant Operations (Hotels, QSR and Retail Industry). Presently associated with Graviss Foods Pvt Ltd (Baskin Robbins) as Assistant Manager Franchise Operations, but also Look into Market and Aggregator business for East Region Since October 2019 to till date. OTHERS SKILLS Having good knowledge of computer (Microsoft office). Having knowledge in Team & Customer (Franchise owner) Handling. Experience in handling emails.

Overview

4
years of professional experience

Work History

PERMANENT
Kolkata

Assistant Manager
10.2019 - Current

Job overview

  • Supervising 35 Parlours with average sale of ₹ 25 to 30 thousand (per day) in East Mid lands; managing Marketing and Aggregate platform for East Region and also associated with the training and BD department.
  • Experienced in planning, supervising and managing the entire operations including resource planning, new product launch procurement and projection during festival and occasions for the smooth functioning of the parlours.
  • Experienced in allocating and opening new parlour in new location by market survey and helping the Franchise Partner to develop his business as well through planning, branding, marketing, aggregate platform.
  • Supervising the aggregate promotion, sale and on board for the entire east region.
  • Coordinating with Franchise Partner regarding placing order, notices and update, balance flow up. Thereby, acting like a bridge between Franchise Partner and Company.
  • Experienced in Scheduling the daily, weekly and occasionally Projection and providing assistance to the marketing team for Festival Planning, Promotion on newly launched product and branding.
  • Experienced in administering Shop Operations as well as maintaining hygiene and quality standard.
  • Proficient in leading dedicated teams for running successful business operations & developing procedures and service standards for business excellence.
  • Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of a single unit & multiple units.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.

Switz Foods Pvt Ltd

Sales Officer

Job overview

  • Kolkata for last 2 years
  • Supervising 28 Shops with average sale of 45 to 50 thousand (per day in each shop) along with the highest selling shop (average 1.3 lakh per day) in Kolkata
  • Managing a team of 6 ISR
  • Also associated with the training department in company and our daily despatch Amount was 90 lakhs
  • Experienced in planning, supervising and managing the entire operations including resource planning, procurement and doing projection during Festival and occasions for smooth functioning of the Shops and Factory
  • Experienced in allocating and opening New Shop in new Location by Market survey and also help the Franchise owner to Developed his business (Planning, Branding, Marketing)
  • Coordinating with Franchise Owner on Ordering, Notices and update, Balance flow up, act like a bridge between Franchise Owner and Factory
  • Experienced in Scheduling, Daily, weekly and occasionally Projection and also help out the marketing team in Festival Planning, Promotion on newly launched product and Branding
  • Experienced in managing Shops Operations while maintaining hygiene and quality standards
  • Proficient in leading dedicated teams for running successful business operations & developing procedures and service standards for business excellence.
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.

Future Group

Assistant Department Manager

Job overview

  • KANKE (second highest selling store in Ranchi) for 9 months
  • Managing a store with Average sale of 9 to 10 lakh, in which my Department (Food bazaar) contribute 60-70% sale in total SALE
  • 65 Team members and 4 team leaders worked under my supervision
  • Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of a single unit & multiple units
  • Dealing with vendors and others
  • Having the experience of new store opening procedure


Devyani International RJCORP (KFC India)

Assistant Store Manager

Job overview

  • Managing a store with Average Sales of more than 2.70 Lakhs per day in KFC New Empire Kolkata. 36 Team members along with 3 Managers worked under my supervision with a monthly profit margin of 16 lakhs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

The Park

Assistant

Job overview

  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Developed and implemented strategies to streamline office operations.
  • Updated database of contacts and resources for company-wide distribution.
  • Reviewed and edited documents for accuracy, grammar and clarity.

Education

ALAGAPA University

Diploma from Hotel Management

St. Peter School, North Point Senior Secondary School (affiliated under CBSC Board

Higher Secondary

Skills

    Profitability ,Revenue generation, Business development and planning

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Affiliations

INDIAN (BY BIRTH). MARITAL STATUS : MARRIED. RELIGION : HINDU Arka Halder Kolkata

Timeline

Assistant Manager

PERMANENT
10.2019 - Current

Sales Officer

Switz Foods Pvt Ltd

Assistant Department Manager

Future Group

Assistant Store Manager

Devyani International RJCORP (KFC India)

Assistant

The Park

ALAGAPA University

Diploma from Hotel Management

St. Peter School, North Point Senior Secondary School (affiliated under CBSC Board

Higher Secondary

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