Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Arka Mukherjee

Arka Mukherjee

Associate
Kolkata

Summary

Detail-focused and outgoing individual with a strong understanding of medical terminology and healthcare regulations. Committed to ensuring precise coding and billing processes for efficient healthcare operations.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Chat Support Representative

Teleperformance
08.2024 - Current
  • Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
  • Resolved issues for customers by utilizing comprehensive knowledge of company products and services.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.

Technical Administrator

Wipro Technologies
01.2023 - 08.2024
  • Documented technical specifications for easy reference by colleagues as well as any external parties involved in projects or support activities.
  • Supported the integration of new technologies into existing infrastructure, facilitating seamless transitions and minimal disruptions to workflow.
  • Led user acceptance testing efforts to ensure all implemented solutions met established functional requirements.
  • Performed diagnostic tests on hardware components to identify problems and recommend appropriate solutions.

Senior Billing Analyst

Wipro
06.2022 - 12.2022
  • Streamlined communication between billing and financial service departments, fostering a collaborative approach to resolving client inquiries and concerns.
  • Developed detailed financial reports for management review, enabling informed decision-making about overall company performance.
  • Reviewed and updated department procedures regularly, ensuring alignment with evolving business needs and industry standards.
  • Established successful relationships with clients, fostering trust and open communication regarding their accounts receivable status.

Subject Matter Expert

Wipro
05.2021 - 06.2022
  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.

Senior Technical Associate

Wipro
08.2019 - 05.2021
  • Assisted in the selection of new technologies to integrate into existing systems for improved functionality based on business requirements analysis.
  • Delivered high-quality technical presentations to stakeholders for enhanced understanding of complex concepts while promoting a collaborative working environment.
  • Developed and maintained detailed technical documentation to facilitate knowledge transfer for seamless team handoffs.

Technical Associate

Wipro
12.2018 - 08.2019
  • Developed comprehensive documentation for technical procedures, enhancing knowledge transfer among team members.
  • Collaborated with cross-functional teams to develop and implement innovative technical solutions.
  • Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.
  • Maintained and deployed standardized software packages for deployment on end user systems.

Teaching Staff

CESTEMO
05.2017 - 09.2018
  • Improved student reading comprehension through the incorporation of engaging literature selections and focused teaching strategies.
  • Participated in ongoing professional development opportunities to remain current on educational trends and enhance teaching effectiveness.
  • Served as an advisor for extracurricular clubs and activities, cultivating leadership skills and promoting personal growth among students.
  • Communicated regularly with parents and guardians regarding student progress, addressing concerns and celebrating achievements collaboratively.

Education

Bachelor of Science - Zoology

West Bengal State University
Kolkata, India
04.2001 -

Skills

    CRM software

    Performance tracking

    Up-selling techniques

    Quick typing

    Empathy display

    Adaptability and flexibility

    Teamwork and collaboration

    Multitasking

    Time management abilities

    Computer skills

    Data management

    Problem resolution

    Database management

    Report generation

Accomplishments

  • Supervised team of 18 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Interests

Gardening

Reading storybooks

Photography

Timeline

Chat Support Representative

Teleperformance
08.2024 - Current

Technical Administrator

Wipro Technologies
01.2023 - 08.2024

Senior Billing Analyst

Wipro
06.2022 - 12.2022

Subject Matter Expert

Wipro
05.2021 - 06.2022

Senior Technical Associate

Wipro
08.2019 - 05.2021

Technical Associate

Wipro
12.2018 - 08.2019

Teaching Staff

CESTEMO
05.2017 - 09.2018

Bachelor of Science - Zoology

West Bengal State University
04.2001 -

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