Arka Pathak
West Bengal
Summary
Detail-oriented and passionate data enthusiast with over 2.5 years of experience in data support and production environment management. Proven expertise in troubleshooting, data issue resolution, and ensuring system stability using Microsoft SQL Server, and SQL Server Integration Services. Skilled in incident, service request, and problem management on the ServiceNow platform, maintaining 100% SLA compliance. Recognized with the 'Rising Star' title and the 5 YER award (2024) for consistently delivering high-quality results ahead of deadlines, and earning direct client and stakeholder appreciation. Adept at collaborating with cross-functional teams, leveraging data to drive insights, and streamlining operations.
Overview
4
4
years of professional experience
Work History
Associate
COGNIZANT
Kolkata
10.2025 - Current
- Leveraging 2.5+ years of expertise in troubleshooting and resolving data-related issues, ensuring smooth production operations.
- Leading a team of 4 members, providing training and onboarding support to help newcomers quickly adapt to project workflows.
- Analyzing data and system logs to identify root causes of incidents and delivering effective, timely resolutions.
- Enhancing application performance and permanently fixing recurring bugs by implementing optimized and efficient code changes.
- Applying strong understanding of ITIL processes to manage incidents, service requests, and problems effectively.
- Collaborating with cross-functional teams to deliver high-quality solutions, demonstrating excellent communication and teamwork skills.
- Contributed innovative ideas and developed CrewShift360, a smart crew management solution for restaurant operations using LovableAI.
PROGRAMMER ANALYST
COGNIZANT
Newtown
03.2024 - 09.2025
- Monitored and upheld the Production environment to maintain system stability and seamless functionality.
- Proficiently analyzed data and logs to identify root causes of incidents and delivered effective, timely resolutions.
- Enhanced application performance and permanently fixed bugs/issues in the production environment by implementing optimized and efficient code changes.
- Applied a strong understanding of ITIL processes to adeptly manage incidents, service requests, and problems.
- Collaborated with cross-functional teams to deliver high-quality solutions, demonstrating excellent communication and teamwork skills.
- Technologies: Microsoft SQL Server, SQL Server Integration Services (SSIS), ServiceNow
PROGRAMMER ANALYST TRAINEE INTERN
COGNIZANT
02.2022 - 06.2022
- Worked on: SQL, Python, Data Warehousing & ETL Concepts, Informatica
PROGRAMMER ANALYST TRAINEE
COGNIZANT
Newtown
03.2023 - 02.2024
- Worked as a Production Data Support Analyst for a Travel and Hospitality Client.
- Managed Incident and Service Request Resolution in the ServiceNow platform, leveraging MS SQL Server and SSIS.
- Proactively identified and fixed system bugs, ensuring long-term solutions through problem ticket management.
- Monitored production environments to mitigate risks and prevent market escalations.
- Contributed to software development projects, collaborating with senior developers and enhancing skills in advanced programming concepts.
- Maintained clear documentation and fostered team collaboration for seamless project execution.
- Proactive in identifying the bugs in the existing system and providing permanent fixes via Problem tickets.
- Engaged in team meetings and contributed ideas for improving project workflows.
- Documented project progress and maintained clear communication with team members.
Education
B.Tech - Mechanical Engineering
ACADEMY OF TECHNOLOGY
Hooghly,India06-2022
Class XII - CBSE
KENDRIYA VIDYALAYA NO.1 ISHAPORE
2018
Class X - CBSE
KENDRIYA VIDYALAYA NO.1 ISHAPORE
2016
Skills
TECHNICAL
- C
- Python
- SQL
- MS SQL Server
SOFT
- Leadership
- Team work
- Oral and written communication
- Innovation and Creativity
Languages
- English
- Hindi
- Bengali
Projects and Innovations
- Unprocessed Files Teams Alert Integration: To enable Teams Alert Integration for all the Inbound and Outbound Unprocessed Files so that Support Team can get notified and take proactive actions on the Unprocessed files, which in turn reduces the risk of potential market escalations from upstream and downstream systems caused by delays in file processing.
- Reference Data Repository ChatBot: Developing a chatbot designed to process natural language queries, allowing users to access data-related information instantly. By providing immediate responses to user inquiries, this innovation significantly reduces downtime for customers and clients. Unlike the traditional service request process, which typically requires a day to retrieve data by the Support Team, the chatbot ensures seamless access to required information in real-time, enhancing efficiency and user satisfaction.
- CrewShift360 - Intelligent Workforce Scheduling for Restaurant Excellence: Developing an intelligent crew scheduling and management platform for restaurant operations. The solution automates shift allocation, adapts dynamically to real-time changes, and incorporates performance-based rewards to boost workforce efficiency. The MVP of the idea has been built using LovableAI, and CrewShift360 provides a scalable, user-friendly experience for crew members, restaurant managers, and area managers, reducing manual effort and improving operational agility
Hobbies and Interests
- Playing Cajon and various types of instruments
- Teaching programming languages
Certifications
- Microsoft Azure Data Fundamentals | May 2024
- HackerRank SQL (Advanced) Certified | Aug 2023
- Google Cloud Digital Leader | Jun 2023
Accomplishments
Winner of the Project Level Hackathon in the Travel and Hospitality domain.
Timeline
Associate
COGNIZANT
10.2025 - Current
PROGRAMMER ANALYST
COGNIZANT
03.2024 - 09.2025
PROGRAMMER ANALYST TRAINEE
COGNIZANT
03.2023 - 02.2024
PROGRAMMER ANALYST TRAINEE INTERN
COGNIZANT
02.2022 - 06.2022
B.Tech - Mechanical Engineering
ACADEMY OF TECHNOLOGY
Class XII - CBSE
KENDRIYA VIDYALAYA NO.1 ISHAPORE
Class X - CBSE
KENDRIYA VIDYALAYA NO.1 ISHAPORE