Arka Podder

I am associated with Workmarket by ADP, which is an independent contractor management system. It focuses on automating workflows specifically for managing independent contractors, freelancers, and 1099 workers.

Here's a glimpse of what we do, and part of what I am doing.

• Onboarding and Verification
• Talent Organization:
• Work Assignment Management:
• Payment Management:
• Compliance Support:
• Integration:

I have been dealing with numerous drivers and scenarios so far, and the reason why I am looking for a change is that I believe I have the potential to do and contribute a lot more.

• Joined as a senior associate and catered to inbound customers regarding billing and tech issues.
• Served as a voice coach, helping others develop and refine their communication skills as per the business model being defined, and in the process, helped the business close the first level of interviews as well.
• I have closed multiple pre-process batches and assessed their communication skills to ensure they are the right fit for the organization.
• I have served as an acting TL since September 2023, and I have received client appreciation and best supervisor recognition as of December 13, 2023, for my delivery.

• Company Overview: BT E-SERV (INDIA) PRIVATE LIMITED, Kolkata
• Catering Inbound center's contacts and dealing with sales opportunities and helping with technical troubleshooting + Billing queries by Site leader
• BT Enterprise Award C4 2019 resolution team best performer - awarded by Site Leader and Head of Small and Medium Enterprise Service
• BT E-SERV (INDIA) PRIVATE LIMITED, Kolkata

• Company Overview: BT E-SERV (INDIA) PRIVATE LIMITED, Kolkata
• Coaching / Feedbacks
• One on One session
• Sit by's
• Handling Escalation calls
• Root Cause Analysis
• Quintile Management
• Research to simplify existing process
• Preparing reports Audits and other activities to help drive the performance of the team
• Apart from Being a SME for the Order Management team, I got the opportunity to get cross trained in Repairs and be a part of the repair team as a SME as well
• I have trained 2 batches and they are now an integral part of the Daily Operations
• BT E-SERV (INDIA) PRIVATE LIMITED, Kolkata

• Company Overview: BT E-SERV (INDIA) PRIVATE LIMITED, Kolkata
• Promoted as a SME (Subject Matter expert) for the Online Team
• Taking full responsibility of the Order journey
• Liaising with internal departments to ensure proper Tat is met for order delivery
• Ensuring that Business Customer's early life journey/experience during order fulfilment is properly taken care of
• Dealing with external and internal customer and ensuring that customer complaints are being actioned and resolved and where in necessary working with other departments to ensure that complaints are properly taken care off
• Taking Customer Feedback through Medallia and understanding the challenges that could impact customer experience and to work as team to work to overcome the challenges
• Creating opportunities through Business customer interaction and generating Leads/opportunities and handing them over to sales channel for potential revenue
• BT E-SERV (INDIA) PRIVATE LIMITED, Kolkata

• Providing support along with setting up campaigns for the sellers
• Reviewing reports for accuracy and integrity
• Understanding Sponsored Products platform and uses various tools to fix campaign related issues
• Guiding sellers to complete Profile to activate account via brand registry or UPC exemption
• Reviewing and maintaining accurate online help content related to Product Ads platform on Seller Central
• Processing data within systems per standard operation procedures
• Engaging with advertisers to understand their business goals and deliver results by reviewing their accounts and sharing recommendations
• Providing value-added recommendations to enhance systems and programs or resolve partner issues