Arka Sinha

Seasoned IT Technical Program Manager with 18.6 years of experience in the Service and Outsourcing Industry. Currently serving as a Senior Technical Program Manager overseeing 3 Product Teams focused on Product Technology enhancements and Cloud Migrations. Skilled in various roles such as Growth & Transformation Leader, Project Manager, Scrum Master, PI Champion, Security SPOC, and RiO Champion. Meticulously organized and adept at uniting internal and external forces to achieve peak efficiency, overseeing disparate departments with varying levels of technical knowledge, and maintaining harmonious operations amidst differing needs of internal personnel, business channel partners, and customers.

A dynamic professional with approximately 18.6 years of experience in the Service and Outsourcing industry, including 14 years at Tata Consultancy Services Ltd. and 4.6 years across Genpact LLC and Tech Mahindra (formerly Mahindra Satyam). Currently serving as a Senior Technical Program Manager, leading three product teams focused on technology enhancements and cloud migration initiatives. Over the course of my career, I have successfully taken on diverse roles such as Growth & Transformation Leader, Project Manager, Scrum Master, PI Champion, Security SPOC, and RiO Champion. I have also managed a Business-as-Usual (BAU) team of over 80 members across multiple technologies in the capacity of a Service Delivery Manager.

• ChatGPT
• JIRA
• Remedy
• Confluence
• PL/SQL
• UNIX
• EBS R12
• R
• Tableau
• MS-Excel
• Python
• AWS

• Got several accolades on Customer and Team Management, Process Improvements from Directors of Various Customers
• Received Golden Guru award for imparting training on Data Science & Business Analytics
• Completed Yoga Protocol Level 1 Certification on 01/01/21
• Received numerous Learning, Star of the Month, On-Spot and Best Team, CLP Award, High Achiever awards on a frequent basis

• Tata Consultancy Services Ltd, Technical Program Manager, FSD Business Unit of Experian, 12/01/22, Present, Manage delivery, Project milestones risks, resources and billing for commercial products, Managing 3 Agile teams focussed on Product Enhancements and Legacy to AWS Cloud Migration to enable better time to market
• Tata Consultancy Services Ltd, Delivery Manager / Scrum Master, Experian UK Mainframe Modernisation Project, 05/01/22, 11/30/23, Delivery Manager for a large Mainframe to AWS Cloud Mainframe Modernisation Project (~ 80 associates at peak time), Managed 3 teams as a Scrum Master and worked with 5 Product Owners, Acted as a co-ordinator for Quality and Innovations at the Account level
• Tata Consultancy Services Ltd, Transition Manager, Analytics CoE for Publishers Clearing House (PCH), 01/01/22, 04/30/22, Used the Business Analytics insights to understand the Customer requirements to build a Business Analytics CoE, Responsible for transition plan, transition milestone creation and handover from other Vendor
• Tata Consultancy Services Ltd, Delivery Manager, Analytics & Insights Customer Analytics Product (Precept CX), 05/01/21, 12/31/21, Technological Shift from Oracle EBS to Analytics & Insights, Responsible for creation of Delivery Framework and Delivery Governance Model, Prepared Delivery Readiness Process Handbook Template, Had build up the delivery team from scratch and actively participated in discussion with 15 Customers on usage and benefits of the Product, Worked closely with pre-sales and product engineering teams to streamline the product adoption process
• Tata Consultancy Services Ltd, Project Manager, Application Support Projects in Alcoa Inc, Howmet Aerospace Inc. and Arconic Corp, 08/01/16, 04/30/21, Managing application support teams, team size of around 80 members, working in Global Network Delivery Model (GNDM), delivering solution to major manufacturing and mining customers, As a Growth & Transformation Leader was involved in 3-4 major initiatives, Was account SPOC for a medium size AMS RFP, Was instrumental in identification of automation opportunities which Chat bots, Self-help portals and creation of L1.5 Team, SMO Team, participated in developed persona-based dashboard for CFO and CPO, Actively involved in Application Portfolio transformation and platform upgrade projects, Used concepts of Text Analytics to present Insights to customer on Incidents and Problems
• Tata Consultancy Services Ltd, Technical lead, Application Projects in Alcoa Inc, LATAM Operations, 08/01/12, 08/01/16, Lead the project right from transition from another vendor, Had inducted the Offshore team and spent 1.5 years in Sao Paulo Brazil to streamline the Brazil onshore operations, Worked as an EBS Technical SME, All existing documents in Portuguese were converted and few of them were re-created in English for Global usage, Was instrumental in reduction of ageing issues, worked on Process Improvements to streamline the month end manual processes and automate them
• Tata Consultancy Services Ltd, Module Lead, QA Team for Johnson Controls Global EBS R12 Implementation Project, 07/01/11, 08/01/20, Involved in preparation for Global QA Template, Review and correction of technical, functional documents and Coding Standards, Responsible for Code Optimization and performance improvements across EUR, SOA and NOA Region
• Genpact LLC, Oracle Technical Consultant, 11/01/09, 07/31/11, EBS 11i implementation for IB and CRM modules for Diebold, Brazil, EBS R12 AR module implementation for MaxBupa Life Insurance, EBS R12 HRMS module implementation for Bengal Aerotropolis Limited
• Tech Mahindra (Formerly Mahindra Satyam), Developer, CISCO Projects, 11/01/06, 11/01/09, Worked in a Production Support Project for EBS SR and IB Modules in 11i, Worked on In house tool development using OAF Technologies