Arkaprava Chatterjee
Senior Consultant - Sales & Revenue Growth
Bengaluru,Karnataka
You often meet your fate on the road you take to avoid it.
French proverb
Summary
Dynamic and results-driven professional with 6 years of diverse experience in strategic account management, technical sales, business analysis, and customer success roles. Proven track record of driving business growth, exceeding targets, and fostering lasting client relationships across various industries. Expertise in client acquisition, retention, and renewal strategies, ensuring continued satisfaction and loyalty. Skilled in leveraging data-driven insights to optimize operations, enhance customer experience, and drive strategic decision-making.
Overview
9
9
years of professional experience
4
4
Certifications
5
5
years of post-secondary education
Work History
Senior Manager - Digital Business
HT Media Group
BANGALORE, Karnataka
09.2024 - Current
- Drive revenue growth for key IT, FinTech, BFSI, and Startup accounts by cultivating C-suite relationships and implementing targeted digital marketing strategies.
- Secure new high-value clients across diverse sectors, including major corporations and prominent Startups, through innovative digital marketing solutions.
- Deliver impactful campaigns by leading cross-functional teams and managing stakeholders, exceeding client expectations and improving key performance indicators.
- Build strong C-suite relationships, acting as a trusted advisor to key decision-makers and driving client engagement and satisfaction.
- Implement effective client management strategies that contribute to strong client retention and identify opportunities for account expansion.
- Analyze market trends and leverage data-driven insights to optimize digital marketing campaign performance for diverse clients.
- Enhanced annual contract value by 20% through successful cross-sell and upsell initiatives aligned with client goals.
Senior Consultant - Sales & Revenue Growth
Foodeo Technologies Pvt Ltd
Bengaluru, Karnataka
04.2022 - Current
- Identified and onboarded key prospects, driving a 30% increase in the client base by enhancing demand identification and supply generation for our SaaS solutions.
- Collaborated with the product development team to tailor our SaaS offerings to the unique needs of food tech clients.
- Developed and executed strategic account plans, driving revenue growth and achieving 110% of sales targets consistently.
- Coordinated with cross-functional teams to enhance client satisfaction and retention, achieving a 40% increase in client retention rates.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Proactively renewed partnerships by negotiating new quotes in advance, ensured continuous revenue flow, and maintained strong client relationships.
Business Analyst [Key Account Management]
Zomato Pvt Ltd
Bengaluru, Karnataka
04.2021 - 03.2022
- Managed partner P&L effectively, ensuring understanding of business decisions.
- Drove advertisement and hyper-pure sales, consistently surpassing monthly targets by achieving 120% in ad sales.
- Achieved 10-15% month-over-month growth for portfolio accounts.
- Conducted deep analysis of key accounts and large chains for effective penetration.
- Analyzed clients' weekly and monthly reports to identify market trends and develop growth plans.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Accounts Manager
Zomato Pvt Ltd
Bengaluru, Karnataka
01.2020 - 03.2021
- Managed 350+ key accounts, securing major order shares in specific sub-zones.
- Achieved a stellar 90% NPS score, the highest in the team.
- Successfully onboarded exclusive brands, boosting supply and closing market gaps.
- Launched new online ordering initiatives, overseeing marketing operations for products like Piggybank and Hyper-Pure, resulting in an 18% increase in sales.
- Cultivated long-lasting relationships with key clients, driving revenue growth by suggesting effective growth levers, resulting in a 15% increase in revenue.
Relationship Manager
Credvest Realty
Bengaluru, Karnataka
07.2018 - 12.2019
- Handled sales leads from Dubai and Europe, collaborating with numerous A-tier builders with high ticket sizes ranging from 1 Cr to 4 Cr.
- collaborated with internal teams to ensure a unified approach to sales and marketing, resulting in substantial growth in client conversion.
- Onboarded new channel partners to expand business opportunities, resulting in a 20%.
- Conducted negotiations, provided consultations on market conditions, prices, and legal requirements, and addressed client concerns.
- Successfully managed multiple projects and marketing campaigns while staying updated on industry trends and monitoring competitor activities.
Sports Leader [ Department Manager ]
Decathlon Sports India
Bengaluru, Karnataka
10.2017 - 06.2018
- Demonstrated expertise in understanding Decathlon products and services, effectively communicating benefits to external audiences and team members.
- Spearheaded advertising and promotional campaigns and generated a 25% surge in sales revenue.
- Managed piloting, budgeting, and PNL for the department, achieving a 10% reduction in operational costs while exceeding sales targets.
- Implemented strategic merchandising and stock management initiatives both online and in-store.
- Developed and executed a comprehensive commercial policy, accurately forecasting consumer buying patterns.
Customer Success [ Internship ]
Decathlon Sports India
Bengaluru, Karnataka
05.2016 - 08.2016
- Demonstrated growth in the customer happiness index from 62% to 87% on a store level.
- Driven customer satisfaction campaigns across multiple stores across Bengaluru.
- Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
Education
MBA - Marketing
07.2015 - 09.2017
B.com Honours - Marketing Management And Research
05.2011 - 06.2014
Skills
Ad sales / Technology Sales
Certification
03/01/18, Google Ads Fundamentals, Google
Awards And Accolades
- Highest NPS Score achieved for 2 consecutive quarters | South India | Zomato Pvt Ltd
- Highest monthly closure rate for 3 continuous months for advertisements | Zomato Pvt Ltd
- Star Performer | 2018-2019 | Credvest Realty
- Winner of INSPIRIT | Marketrix | Alliance University
Projects
Decathlon - A study on the work-life balance of employees at Decathlon Sports India.
Alliance University - Extra Mudra, designed an app for student microfinance.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Interests
Photography
Homeless Animal Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceStock Options / Equity / Profit SharingTeam Building / Company RetreatsPersonal development programsCompany CultureSoftware
Sales Force
CRM
MS Excel
Ms Office
Slack
Zoho
Accomplishments
# Enhanced client satisfaction and retention, achieving a 40% increase in client retention rates. Received the Best Team Lead award. [ Foodeo Technologies ]
# Achieved a stellar 90% NPS score, the highest in South India. [ Zomato ]
# Highest monthly closure rate for 3 continuous months for advertisements. [ Zomato ]
# Star Performer | 2018-2019 [ Credvest ]
# Winner of Marketrix | 2017 | [ Alliance University ]
# Finance Secretary | 2014 ] [ Seth Anandram Jaipuria College ]
Affiliations
- Lions Club
- Toastmasters
Timeline
Senior Manager - Digital Business - HT Media Group
09.2024 - Current
Senior Consultant - Sales & Revenue Growth - Foodeo Technologies Pvt Ltd
04.2022 - Current
Business Analyst [Key Account Management] - Zomato Pvt Ltd
04.2021 - 03.2022
Accounts Manager - Zomato Pvt Ltd
01.2020 - 03.2021
Relationship Manager - Credvest Realty
07.2018 - 12.2019
Sports Leader [ Department Manager ] - Decathlon Sports India
10.2017 - 06.2018
Customer Success [ Internship ] - Decathlon Sports India
05.2016 - 08.2016
Alliance School of Business - MBA, Marketing
07.2015 - 09.2017
University Of Calcutta - B.com Honours, Marketing Management And Research
05.2011 - 06.2014
03/01/18, Google Ads Fundamentals, Google
05/01/11, Multimedia Certification, Brainware
02/01/16, Operations Summit, Alliance University
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