ARKAPRAVA CHONGDAR

Business Consultant

IGT Solutions

04.2023 - Current

Promoted to Business Consultant for the successful implementation of multiple high-impact AI projects across airlines and OTAs.
Act as a mediator between business and technology teams (developers, PMs, sales, and clients), ensuring alignment on product requirements and delivery.
Lead requirement gathering, gap analysis, and prompt engineering, translating business needs into clear solution specifications.
Conduct product demos, digital workshops, and stakeholder meetings to validate requirements and align outcomes.
Collaborate on UI/UX mockups, functionality brainstorming, and digital transformation consulting to enhance solution usability.
Understand workflows across SABRE, Amadeus, Farelogix, and other airline systems; identify gaps and scope for improvements to enable automation and process optimization.
Prepare BRDs, RFPs, and technical documentation to support delivery of AI-powered enterprise tools.
Key Projects & Contributions
Automated Recruitment Tool – Defined workflows and requirements for AI-driven hiring automation. Reduced CV processing time by 80%, recruitment cycle by 60%, manual effort by 90%.
EU-261 Compensation Processing Tool – Designed requirements and conversational AI flows. Cut compensation processing time from weeks to minutes, boosting customer satisfaction.
AI-Powered Contract Management Tool – Led requirement gathering and prompt engineering for contract analysis solution. Adopted by Etihad & United Airlines; improved procurement visibility and decision-making.
AI-Powered Baggage Solution – Coordinated design of intelligent baggage tracking and escalation tool. Implemented by SITA, reducing customer service workload and enhancing CX.
Smart Automation for Airline Operations – Analyzed SABRE, Amadeus & Farelogix workflows, identified automation opportunities, and defined RPA–LLM automation integration. Saved 140+ hrs/week, reduced costs by 20%, cut AHT by 50%. Conducted Muscat workshop for Oman Air, leading requirement gathering for digital transformation.
AI-Powered CCass Solution – Brainstormed and supported design of AI-driven customer communication tool. Now deployed across multiple travel agencies & OTAs.