Arkid Ray
Marketing & Business Development
Kolkata
Summary
A highly motivated and enthusiastic 2015 BCA graduate with some hands-on experience in Business Development, Operations & Analytical skills. Efficient in Supervising, Planning, delivering Positive Customer Engagement, Business Planning, Market Research, and Managing. Collaborative, Highly Organized, Initiative-Driven, and Passionate with an ability to coordinate, lead & achieve set targets.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Marketing and Business Development Executive
Calcutta Café United
Kolkata, West Bengal, India
01.2021 - 11.2022
- Created and managed social media campaigns to increase brand engagement and make Inside sales.
- Developed a business plan and sales strategy for the market that ensures the attainment of company sales goals and profitability.
- Developed new proposals, contracts, and procedures to draw in more clients and streamline work operations.
- Regulated customer and employee feedback, to regularize better service.
- Developed, recommended, and implemented strategies to improve employee work efficiency with time management.
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Responsible for B2B Cold Calling sale leads - Contacted people at home, offices, places of business to market the food sale orders, bulk orders & branding.
- Examined problem-solving strategies, highlighting development opportunities to improve organizational operations.
- Handled a team of more than 15 members.
Customer Care Executive
Krealm Infotech Pvt Lld
Kolkata, West Bengal, India
01.2019 - 12.2019
- Learned to work with a team of customer support representatives and maintain customer satisfaction
- Handling customer complaints, and providing appropriate solutions and alternatives within the time limits to follow up to ensure the resolution.
- Kept records of customer interactions, processed customer accounts, and filed documents.
- Drove customer retention by building engaging relationships through every interaction.
- Enhanced listening and communication skills to handle escalated and complex calls, achieving positive outcomes by following communication procedures.
- Performed sales analytics through Outbound Calling and provided product recommendations that increased sales and created a new customer database.
Education
Bachelor of Computer Applications - Information Technology
Maulana Abul Kalam Azad University of Technology, Formerly WBUT
Kolkata, West Bengal, India2015
Skills
- Proficiency in MS Excel / Spreadsheet
- Analytical & Problem Solving Skills
- Pattern Recognition
- Relational Database & SQL
- Strong Data Visualization
- Tableau & R
- Web Content Development
- Digital Marketing
- Business Development
- Sales Strategies
- Relationship Management & Customer Retention
- Operations
- Teamwork & Collaboration
- Adaptability
- Attention to Details
Certification
- Introduction to Project Management from SkillUp by Simplilearn. [Certificate code : 4212714]
- Fundamentals of Digital Marketing from Google Digital Garage. [Certificate id: VN5 SN6 YKP]
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Timeline
Marketing and Business Development Executive
Calcutta Café United
01.2021 - 11.2022
Customer Care Executive
Krealm Infotech Pvt Lld
01.2019 - 12.2019
Bachelor of Computer Applications - Information Technology
Maulana Abul Kalam Azad University of Technology, Formerly WBUT