Arko Bhattacharya

Supervising 13-member team for managing invoicing procedure within O2C framework for North America operations. Focus is on managing invoice preparation for Capgemini, ensuring timely customer funds recovery. Key activities are listed below:

• Supervised overall team operations.
• Recognized obstacles affecting operations and introduced solutions.
• Addressed customer issues and provided timely updates through regular client calls.
• Conducted resource requirement evaluations during new platform integration phase.
• Responsible for preparing month-end reports and reporting different KPIs.
• Produced comprehensive dashboards for monthly governance meetings.
• Contributed to the implementation of PEGA system for billing integration.
• Conducted detailed UAT scenarios facilitating successful platform deployment.

Also, contributed to project setup and maintenance as a member of the Project Admin team. The team used to analyze project financial inconsistencies by reconciling balances with GL during month-ends and variances are reported if any. Below are other important activities that were part of my deliverables:

• Query Management- Critical Mails.
• Invoicing and Revenue exceptions clearing.
• ICB Reporting and Exception Processing.
• TPR 1.27 Mark-up.
• PA month and week closure.
• Misc Batch Posting.
• Month End Report Reconciliation.
• Updating KPI tracker and Monthly Governance Data.

• Worked as an SME of Invoice exception handling team, managing a team of 7 members.
• Understanding customer need, handling client escalations, point of contact of getting updates from client, circulating process updates and training the team accordingly to deal with ongoing challenges.
• Performing reporting activities like undertaking AP close activity (Scheduling reports to be sent out to various client locations), providing ageing report of Vendor Debit Balances to the client and management on weekly basis.
• Following up with the team and taking action on cases to bring down the volume of vendor Debit balances.
• Also keeping track of the same so as to keep the balances within limits in respect to ageing days and amount.
• Part of Ap Uploads team- Clearing batch invoices using Process Runner Tool.
• Worked on clearing priority payments- E-payments/Clinical Self Billing Invoices.
• Invoice processing (Purchase order & Non-Purchase order Invoices).
• Knowledge on withholding tax calculations, applicability, and rates for North America.
• Making Manual postings in MIRO.
• Invoice and Withholding corrections.
• (Reversal, clearing, posting via MIRO, FB60, FB08, MR8M, F-44 etc).

• Passing entries & finalising accounts of parties.
• Filling & submitting respective IT Returns & tax audit forms.

Had experience in following audits: -

• Concurrent Audit of Banks {Indian Bank (Durgapur Branch) & Oriental Bank of Commerce (Panagarh Branch)}.
• Revenue Audit of Bank (United Bank of India).
• Stock Audits of Banks (Rice Mills, Automotive Industries, Cold Storages etc).
• Audit of Eureka Forbes (CRC, BP, Payroll).
• Stale Audit for Pepsico India Pvt Ltd.

• Verifying and checking documents and acknowledging the same in system.
• Posting day-to-day business transactions into respective books of account.
• Handling books of parties.
• Making/Collecting payments to/from parties.