ARKO SEN
Azure Module Lead
Bangalore,Karnataka
Summary
IT Professional with a proven track record and faculty to manage IT Infrastructure services portfolio and Application Managed Services, Service Levels, Technical Projects. Extensive Experience leading Service Stability and continuous improvement matrix to Innovate State of Art IT Solution and Process Design against Business Requirements.
Overview
5
5
Certifications
18
18
years of post-secondary education
7
7
years of professional experience
Work History
Azure Module Lead
Mindtree
Hyderabad, Telangana
04.2021 - Current
- As a cloud administrator would be responsible for supporting multi-tenant customers hosted in Azure cloud spanned across multiple data center.
- Worked with the customer to understand their needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Handled day-to-day running of [project or department or task], ensuring high levels of productivity and progression.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Sr. Service Delivery Engineer
DELL Technologies
Bangalore, Karnataka
08.2017 - 04.2021
- Role involves supporting clients Mission critical SAP applications hosted in Virtustream OS platform
- Windows OS and cloud administration / validation.
- Responsible for maintaining Windows servers in a virtualized environment.
- Responsible for maintaining the smooth operation of windows VM’s and their
associated storage, networks, and alerting systems. . - Manual and automated patching using Lumension tool.
- Incident resolution using Service Now tool.
- Task/Change/Incident handling and resolution.
- Overall Incidents and service request queue management and reporting to management.
- Monitor alerting systems for system failures, addressing issues as they arise
- Respond to support and service request tickets
- Troubleshoot operating system issues and usability issues throughout the environment
- Install the software, configure servers, implement security patches, and provide overall support of cloud computing environments.
- Respond to and remediate systems incidents.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Delivery Specialist
EMC2
Bangalore, Karnataka
08.2016 - 08.2017
- As an OS Engineer was responsible for supporting multi-tenant customers hosted in Virtustream cloud xStream portal and Microsoft Azure spanned across multiple
data center. - Role involves supporting clients Mission critical SAP applications hosted in Virtustream AMS OS platform.
- Responsible for maintaining Windows servers in a virtualized environment.
- Responsible for maintaining the smooth operation of windows VM’s and their associated storage, networks, and alerting systems.
- Experienced in doing security patching and doing OS upgrades for Windows 2012, 2016, 2019
- Monitor alerting systems for system failures, addressing issues as they arise
- Respond to support and service request tickets
- Troubleshoot operating system issues and usability issues throughout the environment
- Install the software, configure servers, implement security patches, and provide overall support of cloud computing environments.
- Respond to and remediate systems incidents.
- Root cause and failure analysis to resolve systems problem
- OS installation and doing upgrades, Software and Patch management.
Wintel Analyst
HCL TECHNOLOGIES LTD
Chennai, Tamil Nadu
08.2014 - 08.2016
- Super heading efforts in performing data center operations and troubleshooting for windows servers.
- Carrying out business process analysis and interacting with the client for requirement gathering, understanding technical & functional specifications, IT Service Management, Data Centre and IT Infrastructure Management and Project management.
- Responsible for entire day-to-day activities covering wide functional areas include designing & developing the workflow program, debugging and troubleshooting of the application.
- Handling acknowledgement and ownership responsibility of IT infrastructure alerts.
- Responsible for overall documentation work along with maintaining and updating information on a regular basis.
- Efficiently monitoring all windows of servers in data center; working towards resolving high priority tickets for alerts and resolving of 100+ tickets in SNOW for Spectrum & Nimsoft per month.
- Accountable for preparing and submitting performance reports based on daily/weekly/monthly basis.
Education
B. Tech - Computer Science and Engineering
Camellia Institute of Technology, W.B.U.T
Kolkata 07.2010 - 07.2014
XII- ISC - Science Education
St. Stephen’s School
Kolkata 04.2008 - 04.2010
X - ICSE - General Studies
St. Stephen’s School
04.1996 - 04.2008
Skills
Self-motivated professional
Analytical skills
Critical thinking
Interpersonal Communication
Multitasking abilities
Detail-oriented
Cultural awareness
Microsoft Windows Server Administration
Cloud Computing
Certification
ITIL V3 Foundation Certified. (Global- APMG/AXELOS)
Accomplishments
- Customer Hero Award 2021 for best CSAT values
- Customer Hero Award 2020 for best CSAT values
- Dell's got Talent winner 2019 for Annual cultural event
- Bronze Award for service and process implementation while onboarding mission critical enterprise class customers
- Inspire Award for being excellent team player
- Cause of Applause for leading Service Stability and continuous improvement matrix
Awards:
Timeline
Azure Module Lead
Mindtree
04.2021 - Current
Sr. Service Delivery Engineer
DELL Technologies
08.2017 - 04.2021
Delivery Specialist
EMC2
08.2016 - 08.2017
Wintel Analyst
HCL TECHNOLOGIES LTD
08.2014 - 08.2016
B. Tech - Computer Science and Engineering
Camellia Institute of Technology, W.B.U.T
07.2010 - 07.2014
XII- ISC - Science Education
St. Stephen’s School
04.2008 - 04.2010
X - ICSE - General Studies
St. Stephen’s School
04.1996 - 04.2008