Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Roles And Responsibilities
References
Certification
Accomplishments
Timeline
Arkyaprabha Guha

Arkyaprabha Guha

Banker
Kolkata

Summary

Seeking a position to utilize my skill and abilities in the industry where I want to make a significant contribution through my creative talent, urge to learn and commitment to excellence.

A dynamic professional with nearly 14 years of rich experience in Indian banking industry. Currently associated with Indusind Bank Ltd as Branch Manager. Have Strong Problem Solving Skills coupled with confident decision making abilities for enabling effective solutions leading to high customer satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Vice President/Branch Manager

IndusInd Bank Ltd
Kolkata
06.2023 - Current
  • Boosted customer satisfaction ratings by delivering exceptional service and resolving issues promptly.
  • Led employee development programs aimed at enhancing skills, promoting career growth, and improving overall job satisfaction levels.
  • Oversaw facility maintenance projects, ensuring timely completion within budget constraints.
  • Increased loan portfolio growth by identifying new business opportunities and building strong customer relationships.

Senior Manager & Branch Head

Bandhan Bank Limited
Kolkata
10.2020 - 06.2022
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Provided strong leadership to enhance team productivity and morale.

Manager & Assistant Branch Head

Bandhan Bank Limited
Kolkata
07.2018 - 07.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Deputy Manager & Assistant Branch Head

Bandhan Bank Limited
Kolkata
04.2016 - 07.2018
  • Maintained, documented and presented progress reports to leaders.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Improved team efficiency by streamlining processes and implementing innovative management strategies.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.

Assistant Manager Branch Operations

Axis Bank Limited
Burdwan
05.2013 - 04.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Assistant Manager Branch Operations

Axis Bank Limited
Kharagpur
08.2010 - 05.2013

Education

B.A. - undefined

Calcutta University
Percentage: 45%

12th - undefined

Belgachia Manohar Academy, W.B.C.H.S.E
Percentage: 66%

10th - undefined

The Scottish Church Collegiate School, W.B.B.S.E
Percentage: 66%

Skills

Assertive

Personal Information

  • Father's Name: Mr. Partha Sarathi Guha
  • Date of Birth: 04/29/1988
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Disclaimer

I do hereby declare that the particulars furnished by me above are correct to the best of my knowledge and belief.

Roles And Responsibilities

  • Over all responsibilities of a branch banking operations and sales.
  • Overall responsibility of Branch Profitability.
  • Person in command of a branch and have the exposure to run an Metro location branch.
  • Proficient in Banking Operational activities like handling Cash transactions, Cheque processing, Opening FD A/Cs, Verification of daily vouchers, processing tax challans etc.
  • Experience of working as a Front Desk Officer and dealing with customers’ general banking queries and solving them.
  • Worked as the branch’s head cash officer and at the same time was responsible for keeping vault balance within retention limit.
  • Handling of cash as per “Clean Note Policy”.
  • Handling of deliverables and keeping record of them.
  • Processing gold loan and personal loans to existing as well as new to bank customers.
  • Custodian of gold loan related documents.
  • Target for number of “New-to-Bank” Customers.
  • Savings deposit target for Priority Banking (NTB and ETB).
  • IPG/Cross-sell target for Credit Cards, Life Insurance, Mutual fund, General Insurance and Health Insurance, Retail loans, Current Accounts, Foreign Remittances Etc.
  • Servicing Customers for their Banking and Investment needs.
  • Keeping in regular touch with all the Customers.
  • Co-ordination and implementation of Direct Marketing activities.
  • Obtaining referrals from existing Customers.

References

Will be provided as and when required.

Certification

IRDA

Accomplishments

    For Indusind Bank

    1. Qualified in Road to Finale (CASA TD) campaign in March 24 under New Branch category.

    2. Qualified ZHRC contest for CASA achievement in March 24.

    3. Qualified Road to Finale (CASA TD) campaign in June 24 under New Branch category.

    For Bandhan Bank

    1. Qualified as 1st in category as BH in national level campaign March Beyond in 2021.

Timeline

Assistant Vice President/Branch Manager - IndusInd Bank Ltd
06.2023 - Current
Senior Manager & Branch Head - Bandhan Bank Limited
10.2020 - 06.2022
Manager & Assistant Branch Head - Bandhan Bank Limited
07.2018 - 07.2020
Deputy Manager & Assistant Branch Head - Bandhan Bank Limited
04.2016 - 07.2018
Assistant Manager Branch Operations - Axis Bank Limited
05.2013 - 04.2016
Assistant Manager Branch Operations - Axis Bank Limited
08.2010 - 05.2013
Calcutta University - B.A.,
Belgachia Manohar Academy, W.B.C.H.S.E - 12th,
The Scottish Church Collegiate School, W.B.B.S.E - 10th,
Arkyaprabha GuhaBanker