Arlena Howard
North Vernon
Summary
Driven Quality Assurance Technician and Team Leader with a proven track record at NTN Driveshaft, enhancing product quality and team productivity through expert data analysis and problem-solving skills. Excelled in implementing preventive measures, reducing defect rates, and fostering a culture of continuous improvement. Skilled in auditing and maintaining rigorous quality assurance standards, alongside strong leadership in conflict resolution and team empowerment.
Overview
7
7
years of professional experience
Work History
Quality Assurance Technician
NTN Driveshaft
06.2022 - Current
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Inspected finished products for overall quality and adherence to customer specifications.
- Streamlined data collection methods for test results, enabling faster analysis and decision-making regarding product improvements.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Provided training on quality assurance best practices for new employees, fostering a culture of excellence within the organization.
Team Leader
NTN Driveshaft
12.2020 - 06.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Supported Living Home Manager
Archer Services
01.2017 - 12.2020
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Evaluated staff performance on an ongoing basis, offering constructive feedback and guidance for improvement when necessary.
- Handled difficult situations calmly, addressing conflicts between residents or staff with diplomacy and fairness.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Adapted quickly to changing circumstances within the home, such as staffing shortages or emergent health concerns, taking prompt action to rectify issues when they arose.
Education
High School Diploma -
Jennings County High School
North Vernon, IN05.2017
Skills
- Testing Procedures
- Auditing
- Equipment Inspection
- Lab equipment maintenance
- Quality Assurance Requirements
- Data Analysis
- Specifications understanding
- Problem-solving skills
- Documentation skills
- Performance Testing
- Test case line change development
- Internal Audits
Timeline
Quality Assurance Technician
NTN Driveshaft
06.2022 - Current
Team Leader
NTN Driveshaft
12.2020 - 06.2022
Supported Living Home Manager
Archer Services
01.2017 - 12.2020
High School Diploma -
Jennings County High School
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