Arlena Howard
North Vernon
Summary
Driven Quality Assurance Technician and Team Leader with a proven track record at NTN Driveshaft, enhancing product quality and team productivity through expert data analysis and problem-solving skills. Excelled in implementing preventive measures, reducing defect rates, and fostering a culture of continuous improvement. Skilled in auditing and maintaining rigorous quality assurance standards, alongside strong leadership in conflict resolution and team empowerment.
Overview
7
7
years of professional experience
Work History
Quality Assurance Technician
NTN Driveshaft
2022.06 - Current
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Inspected finished products for overall quality and adherence to customer specifications.
- Streamlined data collection methods for test results, enabling faster analysis and decision-making regarding product improvements.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Provided training on quality assurance best practices for new employees, fostering a culture of excellence within the organization.
Team Leader
NTN Driveshaft
2020.12 - 2022.06
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Supported Living Home Manager
Archer Services
2017.01 - 2020.12
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Evaluated staff performance on an ongoing basis, offering constructive feedback and guidance for improvement when necessary.
- Handled difficult situations calmly, addressing conflicts between residents or staff with diplomacy and fairness.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Adapted quickly to changing circumstances within the home, such as staffing shortages or emergent health concerns, taking prompt action to rectify issues when they arose.
Education
High School Diploma -
Jennings County High School
North Vernon, IN05.2017
Skills
- Testing Procedures
- Auditing
- Equipment Inspection
- Lab equipment maintenance
- Quality Assurance Requirements
- Data Analysis
- Specifications understanding
- Problem-solving skills
- Documentation skills
- Performance Testing
- Test case line change development
- Internal Audits
Timeline
Quality Assurance Technician
NTN Driveshaft
2022.06 - Current
Team Leader
NTN Driveshaft
2020.12 - 2022.06
Supported Living Home Manager
Archer Services
2017.01 - 2020.12
High School Diploma -
Jennings County High School
Similar Profiles
Aaron NeyAaron Ney
Set Up Technician at NTN DriveshaftSet Up Technician at NTN Driveshaft
Julie HannaJulie Hanna
Accounting Technician at NTN Driveshaft AndersonAccounting Technician at NTN Driveshaft Anderson
Mary Colleen VandervortMary Colleen Vandervort
Shipping and Receiving Associate at NTN DriveshaftShipping and Receiving Associate at NTN Driveshaft