Arleth Gomez Arcia
Indianapolis
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Quality Control Team Leader
Deckers Brands
04.2024 - Current
- Delegates and monitors daily workload of 20 inspectors performing AQL and 100% inspections to ensure efficiency and accuracy.
- Coordinates with material handlers to stage defective inventory and maintain control of QC Hold areas.
- Reviews defective findings with inspectors and escalates critical quality concerns to supervisors for further action.
- Leads daily team huddles, promotes safety awareness, and communicates operator priorities.
- Oversees inventory in QC locations, applies QC Holds using Highjump Webwise and Pyramid, and ensures cleanup of aging stock.
- Submits accurate inspection reports through MFG system and distributes failure notifications to key stakeholders.
- Trains associates on inspection procedures and system transactions using RF equipment.
- Maintains clear, professional communication through regular email correspondence and End-Of-Day reporting.
Team Leader
Ngroup
04.2023 - 04.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality and conformance.
Sales Supervisor
Instacredit
03.2020 - 07.2021
- Developed and implemented sales strategies to increase customer base.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Established clear expectations for quality control processes among staff members.
- Maintained relationships with customers through regular follow-up calls and emails.
- Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
- Created monthly reports on regional sales performance and presented to upper management.
Assistant Manager
Financier FUNDESER
11.2018 - 06.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Assigned work and monitored performance of project personnel.
Credit Card Sales Representative
FINANCIERA INSTACREDIT
02.2017 - 08.2018
- Developed and implemented sales strategies to increase credit card applications.
- Created marketing materials to promote products, services and benefits of credit cards.
- Responded to inquiries from customers regarding credit card terms and conditions.
- Analyzed customer profiles to recommend appropriate credit cards based on individual financial situation.
- Processed new accounts including application verification, data entry and account activation.
- Reviewed credit history to determine eligibility for certain types of cards.
- Advised customers on how best to use their credit cards responsibly while minimizing debt levels.
Costumer Service
LAFISE BANCENTRO BANK
06.2016 - 12.2016
- Provided customer service to bank customers, addressing questions and concerns in a professional manner.
- Responded to customer inquiries via phone, email, and in-person transactions.
- Verified customer identification information with the applicable documents according to bank policies.
- Monitored customer accounts for suspicious activity according to established protocols.
- Performed daily balancing of cash drawer and reconciled discrepancies as needed.
Education
Bachelor's Degree in Business Administration -
Hispano-American University
Managua, Nicaragua12-2016
Microcomputer Operator And Programming Technician -
Nicaraguan Institute of Computer Science Eloy Canales
12-2010
Skills
- Staff Management
- Inventory Control
- Scheduling
- Operations
- Analyzing Data
- Tracking Sales Metrics
- Staff Training
- Quality control assurance
Timeline
Quality Control Team Leader
Deckers Brands
04.2024 - Current
Team Leader
Ngroup
04.2023 - 04.2024
Sales Supervisor
Instacredit
03.2020 - 07.2021
Assistant Manager
Financier FUNDESER
11.2018 - 06.2019
Credit Card Sales Representative
FINANCIERA INSTACREDIT
02.2017 - 08.2018
Costumer Service
LAFISE BANCENTRO BANK
06.2016 - 12.2016
Bachelor's Degree in Business Administration -
Hispano-American University
Microcomputer Operator And Programming Technician -
Nicaraguan Institute of Computer Science Eloy Canales
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