Armaan Kishore

· Managing the application software of the company for Global shipping Logistics.

· Preparing invoicing on Quickbook application for the customers.

· E-Mail handling to and fro of the customers

· Managing the customer data base.

• Provided excellent customer service by efficiently resolving issues and responding to inquiries.

· Responding to inquiries through E-mail.

· Basic trouble shooting.

· Time management.

· Assisting and confirming dispatches and deliveries.

· Routing and providing driver support and coordination to ensure timely deliveries.

Filling in all the relevant details and dealing with the relevant manifests

• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Trained and coached new and existing employees to boost staff productivity.
• Undertake Customized Orders for Parties and Caterings.
• Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
• Trained and motivated employees to perform daily business functions.

• Greet visitors and customers upon arrival, offered assistance and assessed their requirements and made adequate arrangements to their satisfaction keeping in view the employers guidelines,rules and interests.
• Handling groups and their boarding, lodging and assisting them for their further travel arrangements.
• Co-ordinating with the other hotel departments for a pleasant and comfortable stay of the guests
• Follow up and resolution of all customer complaints to their satisfaction.
• Focus on the over all brand image of the organisation in relation to the customer.

• Greet visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Produced high-quality communications for internal and external use.
• Planned and booked travel arrangements and venues for company events.
• Reviewed files, records and other documents to obtain information and respond to requests.
• Sorted and distributed incoming mail and prepared outgoing mail.
• Attended meetings to record and transcribe minutes.
• Directed phone inquiries, answered customer questions and scheduled appointments.