Armaan Singh Kohli
Chandigarh
Summary
Experienced senior manager proficient in managing reporting, budgeting, and compliance areas. Adept at updating and working with executive leadership. With superior skills in planning, negotiation, and complex problem-solving, gained several years of experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Manager
Webart Softech
Panckula
07.2024 - Current
- Developed strategic marketing initiatives to enhance brand visibility and engagement.
- Led cross-functional teams to streamline project workflows and improve collaboration.
- Oversaw budget allocations for various projects, ensuring effective resource management.
- Facilitated training sessions for team members on new software tools and best practices.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Coordinated with internal stakeholders to align project goals with business objectives.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Represented the organization at conferences or trade shows as an expert speaker on relevant topics.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
Lead Customer Service Representative
Webart Softech
PANCHKULA, HARYANA
04.2023 - 06.2024
- Led customer service team to resolve complex client inquiries efficiently.
- Trained new representatives on company policies and customer interaction techniques.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Facilitated weekly meetings to discuss challenges and share best practices among staff.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Conducted regular staff training sessions on customer service techniques.
- Identified opportunities to enhance customer satisfaction levels through process improvements.
- Tracked customer issues and worked closely with relevant teams to resolve them quickly.
- Participated in cross functional meetings to discuss upcoming initiatives related to customer service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained up-to-date knowledge of products and services offered by the company.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Prevented key account losses by researching discrepancies and correcting problems.
Customer Service Representative
Concentrix Daksh Services India Pvt. Ltd.
CHANDIGARH
04.2022 - 03.2023
- Provided timely assistance to customers via phone and chat support.
- Escalated complex issues to senior staff for further investigation and resolution.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new hires on customer service protocols and best practices within the team.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Restaurant Manager
Mother India
Fredrikstad
12.2019 - 03.2022
- Managed daily restaurant operations and ensured compliance with health regulations.
- Maintained cleanliness and organization of dining areas and kitchen facilities.
- Collaborated with vendors to negotiate pricing and secure high-quality ingredients.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Assistant Manager
Hotel Aroma Complex
CHANDIGARH
06.2014 - 10.2019
- Assisted in managing daily hotel operations and guest services.
- Coordinated staff schedules to ensure proper coverage and service levels.
- Oversaw inventory management for hotel supplies and equipment.
- Resolved guest complaints promptly to maintain customer satisfaction.
- Developed promotional materials to enhance hotel visibility and services.
- Conducted regular inspections of facilities to ensure cleanliness and safety standards.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
Senior Secondry -
St Stephens School
ChandigarhBachelor of Arts -
Punjab University
ChandigarhDiploma -
Hotel & Catering Management
ChandigarhPost Graduate Diploma -
Niagra College
Toronto CanadaSkills
- Customer relationship management
- Quality assurance
- Team leadership
- Project coordination
- Strategic marketing
- Budget management
- Strategic planning
- Time management
- Conflict resolution
- Performance evaluation
- Troubleshooting and problem resolution
- Partnership development
- Market analysis
- Documentation and reporting
- Needs assessment
- Shift scheduling
- Market research
Certification
- Call Center Training
- Contact Center Basics
- Certificate in Call Center Supervisor Skill
- Serv Safe Restaurants Certificate
- Google AD Words
Timeline
Senior Manager
Webart Softech
07.2024 - Current
Lead Customer Service Representative
Webart Softech
04.2023 - 06.2024
Customer Service Representative
Concentrix Daksh Services India Pvt. Ltd.
04.2022 - 03.2023
Restaurant Manager
Mother India
12.2019 - 03.2022
Assistant Manager
Hotel Aroma Complex
06.2014 - 10.2019
Senior Secondry -
St Stephens School
Bachelor of Arts -
Punjab University
Diploma -
Hotel & Catering Management
Post Graduate Diploma -
Niagra College
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