Console Gaming
Arman Singh Mehta
Assistant Manager - Risk Management
New Delhi
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands, dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Team Leader
MM BPO services Pvt ltd
New Delhi
12.2014 - 05.2016
- For retention, collections (Telecom, Bharti Airtel)
- Handling a team size of 45 (Tele Callers, Field Executives, Backend executives & Field coordinators)
- Keen planner, strategist & implementer with demonstrated abilities in devising collections & Retention, service operations activities to accelerate the business growth.
- Hands on experience in identifying and developing measures to control & minimize Bad debts.
- Setting targets & driving collection in terms of percentage and absolute value
- Periodic monitoring the performance of the process regarding delinquent customer base.
Senior Team Leader
Home Credit India Finance Private Limited
Gurugram
05.2016 - 04.2019
- Handling a team of 25-30 Collection Field Executives.
- Responsible for early bucket EMI collection & rollback of loan (Consumer Durables, Two Wheeler & Cash Loan) targets as per the service level agreement for the portfolio I was handling.
- Responsible for the confirmed PTP collection conversion with Co-Ordination of field support Team.
- Co-ordination with the field Executives for resolution of customer’s queries for enhancing the collections, follow ups of PTPs.
- Achievement of bucket wise targets before cycle closing.
- Taking responsibility for the Shrinkage and Undesired attrition of the team.
- Maintaining effective work-related communications with all team members.
- Researched and corrected erroneous payment postings to the customer's contracts.
- Always choosing a smart way to work rather than working hard
- Good keyboard and interpersonal skills
- Handled multiple projects during my tenure in Home Credit for improvement of collections and backend support.
Assistant Manager
Home Credit India Finance Private Limited
Gurugram
04.2019 - Current
- In Monitoring & Control Team (Field Support) (Home Credit India Finance Private Limited)
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitoring & Control team supports Field collections team with (Allocations, Contract Settlements, Cash Reconciliation & External Collections Partners Invoice Billings)
- Handling team of 2 Assistant Managers, 3 Team Leaders & 50 Specialists of Monitoring and Control Team
- Responsible for field collection’s allocations, settlement & Foreclosure of loans & Payment Reconciliations of cash collected by field collection team
- Responsible for the contract allocation to the internal field team and external collections partners based on bucket, product and DPD wise priority
- Responsible for the contract foreclosure and settlements requests raised field collection team based on contract eligibility criteria with the agreed grids and approval authority grids
- Also tracking of the payments on settlement contracts as per the agreed installments
- Responsible of the payment reconciliation of the cash collected by the field collection team to be paired on customer contracts correctly and timely
- Responsible for the External collection partner’s monthly payout validations according to the agreed grids and clearance of the invoice.
- I had collaborated with the IT team in testing of the field visit disposition tool for the field executives in open network environment and also worked with the training team to train the field executives to use the newly developed tool.
- I had collaborated with the IT team in testing of the E-Receipt portal for the field executives in open network environment and also worked with the training team to train the field executives to use the newly developed tool, this tool replaced the physical payment receipt with the digital receipt.
- Worked on Pilot projects for live Geo-Tracking of the field executives with multiple vendor, to track field executive on real time basis for better productivity in collections (Vendor Names - GEO SPOC, Map My India & Airtel - Trace mate).I had maintained field executives home and working location data to monitor their working hours with the help of Geo-Fencing feature and also planned their daily visits according contract priority and the best optimized route for better productivity.
Education
High School Diploma -
Baba Saheb Ambedkar Institute of Mechanical
New Delhi 03.2010 - 07.2013
Skills
Basic knowledge of computer (MS Office-word, Excel, Power Point & MS Access, Microsoft Outlook and Surfing mails)
Additional Information
- Permanent Address E-159 Shastri nagar New Delhi 110052
Interests
Photography
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Assistant Manager
Home Credit India Finance Private Limited
04.2019 - Current
Senior Team Leader
Home Credit India Finance Private Limited
05.2016 - 04.2019
Team Leader
MM BPO services Pvt ltd
12.2014 - 05.2016
High School Diploma -
Baba Saheb Ambedkar Institute of Mechanical
03.2010 - 07.2013
Similar Profiles
Rachit GandhiRachit Gandhi
Lead Information Technology at Everise India BPO Services Pvt. Ltd.Lead Information Technology at Everise India BPO Services Pvt. Ltd.
Fawaz RaheelFawaz Raheel
Customer Support Representative at Errands Services Pvt. Ltd - BPO and Call CenterCustomer Support Representative at Errands Services Pvt. Ltd - BPO and Call Center
JAYAMOHAN CJAYAMOHAN C
Operations and Training Manager at Ecesis BPO Services PVT LTDOperations and Training Manager at Ecesis BPO Services PVT LTD
Ankit TanejaAnkit Taneja
Founder at Uphaar - Roohani EnterprisesFounder at Uphaar - Roohani Enterprises
Ajit SinghAjit Singh
Financial Modeling Student(Internship) at InvactFinancial Modeling Student(Internship) at Invact