ARMINDER SINGH GIRGLA
CHANDIGARH
Summary
- I have more than 20 years of IT experience heading the Technical, NOC and Customer Support departments.
- As much as I love being an IT Leader, I'm more of a hands-on person working on Cloud Infrastructure Management, Automation and DevOps roles. I love working on Technology and Automation.
- Successfully managed Customers across the globe through teams working 24x7 from 4 different continents providing tech and customer support.
- Highly skilled in setting up and managing standalone/clustered/virtualized/cloud environments. Deployed multiple public & private clouds in-house.
- Strong focus on Automated, scalable infrastructure through scripting, IaaS, IaC, CI/CD & DevOps tools.
- Love learning & testing out new technologies. Conducting PoC’s, providing demos and training sessions.
- Been instrumental in cost savings and additional revenues through optimization, using new technologies and new service offerings.
Overview
23
23
years of professional experience
2
2
Certifications
Education
Master of Science - Computer Science
Maharishi Dayanand University
2002
P.G.D.C.A. -
Kurukshetra University
2000
Bachelor of Arts - Computer Science
Punjab University
Chandigarh1999
Certification
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: DevOps Engineer Expert
Work History
Director of IT (SaaS-Ops)
Edifecs Technologies Pvt Ltd
Mohali
04.2020 - Current
- IT Leader for India Dev Center – Managing SaaS Infra Operations Team, Corporate IT Team, Hosted NOC Monitoring and Service Desk departments.
- Member of Leadership Council of India – IT single point of contact for key IT decisions.
- IT Procurements, Projections, Budgeting, Requirements Analysis, Decision making, Recommendations.
- Managing teams working in 24x7 and 24x5 environments – rosters, hirings, escalations, mentoring, skill development & team building
- Additionally, hands-on person contributing to SaaS Operations – IaaS, IaC, Infra Automation, Application Deployment Automation, Managing Projects & Sprints, run Daily Standups, handling escalations. Not just overseeing & managing, but coding too.
- Successfully, executed projects in Automation saving roll-out times from Days, down to couple of hours. Cloud Cost savings through infra automation and optimizations.
- BCP/DR Coordinator - During COVID, lead the team that ensures the associates in India could continue working from their homes, providing support remotely and through vendors.
- Worked with other teams like Engineering for product requirements, automation, code repositories; with Sales for pre-sales queries; with Finance for budgets, projections and procurements; with HR for JDs, hiring and on-boardings; with Executive team for projects, planning and metrics reporting.
Chief Technical Officer
Pugmarks InterCloud LLP
Chandigarh
08.2018 - 04.2020
Chief Technical Officer
Pugmarks Interweb Pvt Ltd
Chandigarh
04.2002 - 07.2018
- HOD – Technical, NOC and Customer Support departments
- Managing team, skill development & team building
- Managed team sized 50+ direct reports spanned across the globe covering 4 continents – N
- America, Europe, Asia & Oceania
- Shifts Management for running 24x7
- Doing Inter-departmental coordination, Handling Sales/Billing/Dev queries and supervising Hiring and Training processes for Tech staff at all positions
- Coordinating with the client right from initiation, doing requirement analysis, capacity planning, designing and proposing solution(s), doing a PoC, freezing on requirements, procuring hardware & software, setting up the system, testing the same, handover to customer, get a sign off and then followed by on-going support and maintenance
- Initially being first point of contact with the customer till the time both customer and my team is comfortable working together and then stays in loop for staying abreast of developments
- Worked with various clients and deployed multiple public & private clouds using different versions of Openstack running in HA and non-HA modes; designing the whole system based on requirements
- Currently working with few of partners building SDN & SaaS solutions, providing them infrastructure setup and support
- Working with Hardware vendors and liaising with Software vendors like Microsoft, cPanel, Plesk, Mcafee, Symantec, etc
- For licenses and participation in partner programs
- Managing Spamfilter Cluster, Authoritative DNS, Gatekeeper/Jumpboxes, Ubersmith, Support Desks, Asterisk VoIP, corporate Mail servers, RBL Tools
- Management of main nodes and VMs on KVM, Xen, OpenVZ, Virtuozzo and VMware Servers
- Pugmarks' APM product Nexvu - Shell scripting for automating/scheduling tasks, data processing scripts, Testing builds, RPM, ISO creation, SVN management, coordination tasks, Virtual appliance, VMware Ready certifications
- Heading team manage on-premise IDC, Internet Gateways, Firewall and Filtering servers, VPS servers, NAS storage
- Administration of dedicated/co-located/remote infrastructure management client’s servers
- Providing physical to virtual migrations, allowing cloud adoption in the corporates. Planning the entire infrastructure migration to cloud virtualizing it completely ensuring low to zero-downtime for highly scalable, multi-technology, high traffic websites.
- Doing proactive monitoring, setup alerts, vulnerabilities scan, PCI-DSS Scans and certifications on the servers proposing fixes, updates, alternatives, new technologies, support to enforce customer’s infrastructure
- Managed various projects and services/tools like VoIP, MRTG, Web Analytics, Monitoring, Live Help, customer portals, forums, knowledge base
- Installation, configuration, maintenance and troubleshooting of common Hosting related web server/mail server/DB server issues of customers via ticketing, email and chat support
- Creation of user accounts, VPS, cloud accounts, etc for hosting customers
- Installing SSL certificates and setting up SSL hosts
- Maintenance of Linux servers, including regular system and application updates, monitoring server health, Daily backups, etc
- Hardening Linux server’s security using firewall and security applications and modules
- Worked with various Web-based server administration tools like cPanel/WHM, Plesk, Ensim, DirectAdmin, ISPConfig, Kloxo, Zpanel, Webmin, Virtualmin, etc.
Consultant
Qualisoft India
07.2001 - 03.2002
- Setup, troubleshooting and administration of servers, customer technical support
- Project Management including Systems Analysis, Designing and Development
- Coordination with customers and on-site support and consultancy.
System Administrator
TC Internet Software Pvt. Ltd
Mohali
07.2000 - 06.2001
- Remote administration & troubleshooting of Red Hat Linux server placed at US using secured shell connection
- Job responsibilities of a DBA, Web Master, Network Administrator
- Internal LAN Administration and troubleshooting under Red Hat Linux 6.2 Server & Windows NT 4 Workstations environment
- Linux based Squid proxy administration
- Routine Systems Administration jobs like User/group administration, Domain administration, Network management, creating virtual web & mail domains, creation of DNS zones, setting Cron jobs, Website uploading, data backup & recovery, e-mail retrieval, Software Installations, Creating scripts for Job automation, etc.
Skills
- Strategic Infrastructure Planning, IT Budget Administration, Vendor Management, Quotes & Approvals, Operational Reporting
- Project Management, Scrum, Daily standups, Sprints & Tasks
User Support Team Head, Escalations - Staff Hiring, New Hire Onboarding, Mentoring
- Security Improvements, Multi-Factor Authentication, Privileged Identity Management
- High Availability, Scalability, Disaster Recovery
- Public Clouds - Amazon AWS, Azure, Familiar with Google Compute, Navicloud, HP Cloud, Rackspace
- Cloud Technologies - EC2, EBS, EFS, S3, RDS, EIP, ELB, CF, EKS, IAM, VPC, Auto-Scaling, CloudWatch, CloudFront, Azure VM, AD, LB, AKS, SQL, Storage
- DevOps/Automation/CI-CD - Git (Gitlab/Github), Jenkins, Terraform, Cloudformation, Ansible, Docker, Kubernetes, Familiar with Puppet, Chef, Mesosphere, Chronos, Marathon, Bamboo
- CentOS/RHEL/Amazon Linux, Ubuntu, Debian, Mac OS, Solaris, Windows, Server Control Panels
- Virtualization - KVM, Docker, VMware ESXi, VSphere, VCenter, LXC, OpenVZ, Virtuozzo, Xen, Citrix Xenserver, Hyper-V, Virtualbox, SolusVM
Cloud Orchestration Technologies - Openstack, Cloudstack, Eucalyptus, OpenNebula, VMware vCloud, OpenNode - Ticketing Systems - FreshService, Footprints, Kayako, Jira, Remedy, Autotask, OTRS
- Database - MySQL, PostgreSQL, MS SQL Server
- Storage & File Systems - Ceph, Gluster NFS, CIFS, FreeNAS, OpenNAS, OSNEXUS, OpenFiler, Dell Powervault MD, Amazon S3, Openstack Swift, ownCloud
- Backup - Veritas/Symantec BackupExec, Zmanda, R1Soft, Scheduled customized Shell scripts (archive/encryption/sync/etc)
- Monitoring - Nagios, Opsview, Zabbix, OpenNMS, Cacti, MRTG, Pingdom, NewRelic
- Log Aggregation & Monitoring - ELK (Elasticsearch, Logstash, Kibana), Prometheus w/Grafana, Filebeat, Graylog, Syslog, Logentries
- Scripting - Bash Shell Scripting, Familiar with Perl, Python
- Collaboration - MS Teams, Zoom, IRC, Slack, RocketChat, Skype, Confluence, Sharepoint
Languages
Punjabi
First Language
English
Proficient
C2
Hindi
Proficient
C2
Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
Director of IT (SaaS-Ops)
Edifecs Technologies Pvt Ltd
04.2020 - Current
Chief Technical Officer
Pugmarks InterCloud LLP
08.2018 - 04.2020
Chief Technical Officer
Pugmarks Interweb Pvt Ltd
04.2002 - 07.2018
Consultant
Qualisoft India
07.2001 - 03.2002
System Administrator
TC Internet Software Pvt. Ltd
07.2000 - 06.2001
Master of Science - Computer Science
Maharishi Dayanand University
P.G.D.C.A. -
Kurukshetra University
Bachelor of Arts - Computer Science
Punjab University
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