Armond Wilkins
Anderson
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell Restaurant
11.2024 - Current
- Trained and mentored team members on food safety protocols and service excellence.
- Conducted performance evaluations to recognize achievements and identify areas for improvement.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Welder
Tyler Truss
09.2024 - 11.2024
- Maintained a clean and organized work environment to enhance safety standards.
- Chipped off excess weld, slag, and spatter using hand tools.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
Wash Labor
Prime Car Wash
08.2020 - 09.2020
- Clean interior
- Clean outside of car
- Customer care
Crew Member
Popeye's Restaurants
01.2020 - 07.2020
- 1. Cook
- 2. Clean
- 3. Communicated
- 4. Customer service
- 5. Cashier
Crew Member
BurgerFi
12.2017 - 12.2019
- Assembly
- Cashier
- Grill cook
- Dish washer
Education
High school diploma or GED - undefined
Northrop High School
Fort Wayne, IN06.2019
Skills
- Assisted in maintaining cleanliness and organization of dining areas Supported waitstaff by promptly clearing tables and resetting for new guests Contributed to a positive dining experience through attentive service
- Executed cash handling procedures to ensure accurate financial transactions
- Executed thorough cleaning protocols to maintain hygiene standards in various environments
- Assisted in meal preparation and cooking tasks to support kitchen operations Collaborated with team members to ensure timely delivery of dishes Maintained cleanliness and organization of cooking stations
- Executed culinary operations, ensuring high standards of food preparation and presentation
- Assisted in maintaining cleanliness and organization of car wash facilities Supported team members in delivering high-quality service to customers Contributed to efficient operations by following established procedures
- Cultivated extensive restaurant experience over four years, enhancing customer service and operational efficiency
- Assisted customers in selecting products that meet their needs Supported team members in maintaining store organization and cleanliness Contributed to achieving sales goals through effective product placement
- Executed food preparation processes to ensure timely service delivery
- Assisted in loading and unloading materials to support operational efficiency Contributed to team efforts by organizing items for transport Helped maintain a clean and safe work environment during loading and unloading processes
- Executed fundamental mathematical operations to ensure accuracy in calculations
Certification
Servsafe
Timeline
Shift Manager
Taco Bell Restaurant
11.2024 - Current
Welder
Tyler Truss
09.2024 - 11.2024
Wash Labor
Prime Car Wash
08.2020 - 09.2020
Crew Member
Popeye's Restaurants
01.2020 - 07.2020
Crew Member
BurgerFi
12.2017 - 12.2019
High school diploma or GED - undefined
Northrop High School