Arnab Banerjee
Customer service Associate and Sales supervisor
Bankura,WB
Summary
Arnab Banerjee's experience appears to be concentrated in Sales, Customer service, with exposure to Marketing, Recruitment Process Outsourcings, Order Management and has work experience with management experience, including mid-level position.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Customer support Advisor
BT ESERVE Pvt Ltd
12.2021 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Streamlined support processes for faster resolution times and increased customer loyalty.
Sr. Customer Service Representative
Automatic Data Processing LLC
12.2014 - 07.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
Business Development Executive
Axis Bank LTD
10.2012 - 11.2014
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
Territory sales supervisor
Kansai Nerolac Paints
06.2008 - 08.2010
- Played an integral role in driving organizational growth by consistently surpassing established sales targets, contributing meaningfully to overall company success.
- Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
Education
Master's degree - MARKETING
MSIT
Kolkata, IndiaBachelor's degree - COMMERCE
SYDENHAM COLLEGE OF COMMERCE AND ECONOMICS
Mumbai, IndiaHigh school or equivalent - Commerce and Science
University of Delhi
Dhanbad, IndiaKeywords Skills
- Customer service
- Retail sales
- Associate
Less Weighted Skills
- Logistics Operations Intuit Q
- Smart Manager
- Microsoft office
- Book Keeping Journal
- MS Outlook
Awards Acknowledgements
BACHELOR OF MUSIC, MUMBAI, BACHELOR OF MUSIC, WEST BENGAL, FIRST PLACE IN SOUTH MUMBAI SINGING COMPETITION, MUMBAI, FIRST PLACE IN ALL BIHAR BENGALI RECIATION COMPETITION, PATNA, ORGANISED AWARENESS CAMP AT DHANU, MUMBAI, MEMBER SOCIAL SERVICE LEAGUE, SYDENHAM COLLEGE, ACTIVE MEMBER OF NATIONAL SERVICE SCHEME, MEMBER FOR ZEE MARATHON 2005 MUMBAI
Personal Information
- Father's Name: Rama Prasad Banerjee
- Date of Birth: 06/13/84
Timeline
Customer support Advisor
BT ESERVE Pvt Ltd
12.2021 - Current
Sr. Customer Service Representative
Automatic Data Processing LLC
12.2014 - 07.2019
Business Development Executive
Axis Bank LTD
10.2012 - 11.2014
Territory sales supervisor
Kansai Nerolac Paints
06.2008 - 08.2010
Master's degree - MARKETING
MSIT
Bachelor's degree - COMMERCE
SYDENHAM COLLEGE OF COMMERCE AND ECONOMICS
High school or equivalent - Commerce and Science
University of Delhi
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