Arnab Das
System Engineer At TCS
Kolkata
Summary
Results-driven System Administrator with 7 years of experience in implementing network systems, configuring hardware and software, and resolving technical issues. Strong problem-solving skills and in-depth knowledge of operating systems enable effective support under pressure. Committed to continuous learning and leveraging communication skills to enhance client interactions.
Overview
3
3
Languages
1
1
Certification
9
9
years of professional experience
Work History
System Administrator
TATA Consultancy Services
Kolkata
03.2024 - Current
- I am working as a system administrator L2 for COOP(The Co-operative Group Limited)
- Managed and maintained IT systems for COOP, ensuring optimal performance and availability.
- Provide timely support for hardware, software and network-related issues, responding to and solving 100 weekly tickets.
- Monitored and maintained all installed systems infrastructure, supporting seamless operations.
- Managing the AVD (Azure Virtual Desktop) infrastructure and access management.
- Allocated Azure Virtual Desktop resources temporarily for users.
- AD Account maintenance (Various type of access, Password reset, Account unlock, MFA Modification)
- Blocked Email release through IronPort application.
- Vulnerability management- workstation vulnerability mitigation and enterprise system compliance.
- Configuration and troubleshooting of MDM profile (Android & iOS).
- Network Device status check through Meraki.
- Group Policy Management and Registry Editing.
- Audio and video conference setup, Wi-Fi setup, VPN support and VDI support (Citrix and VMware)
- Server Health Check up.
- Perform the system imaging and remote data wipe out of user system.
- Handling System Issues of several users divided in 72 branches via Remote Access Software.
- Installing, configuring, testing and maintaining operating Systems, application software and system management tools.
- Maintaining Asset Inventory and periodically checking on a monthly basis.
- Troubleshot system errors and coordinated with support teams to achieve timely resolutions within SLA.
- Ticketing tool handling and assignment (Ivanti and Service Now) and maintain the SLA.
- Install new/rebuild existing pcs and macs, configure hardware, peripherals, services, settings, directories, storage.
- Enterprise asset handling-Offboarding and Onboarding process.
- It is a British consumer co-operative with a group of retail businesses, including grocery retail and wholesale, legal services, funerals and insurance, and social enterprises.
System Administrator
Wipro Technologies
Kolkata
12.2019 - 03.2024
- Provided timely support for hardware, software, and network-related issues, resolving approximately 150 tickets weekly.
- Managing and monitoring all installed systems infrastructure.
- Mitigated vulnerabilities on workstations and maintained compliance with enterprise systems.
- Configuration and troubleshooting of MDM profile (Android & iOS).
- Audio and video conference setup, Wi-Fi setup, VPN support and VDI support (Citrix and VMware).
- Perform the system imaging and remote data wipe out of user system.
- Handling System Issues of several users divided in 72 branches via Remote Access Software.
- Installing, configuring, testing and maintaining operating Systems, application software and system management tools.
- Completed three implementations of SEP Antivirus across company workstations.
- Troubleshooting system error and coordinating with the support teams for resolution within SLA.
- Ticketing tool handling and assignment (Service Now and Service Desk) and maintain the SLA.
- Install new/rebuild existing pcs and macs, configure hardware, peripherals, services, settings, directories, storage.
- Performed daily system monitoring to verify integrity and availability of all hardware components.
System Engineer
Precision Infomatic (M) PVT LTD
10.2017 - 12.2019
- Managed and deployed SEP patches and SCCM packages across all systems to ensure security compliance.
- Deployed OS upgrade through network across systems.
- Maintaining AV and SCCM patch reports and handling Incident and Requests on a daily basis.
- Maintained AV and SCCM patch reports while handling incidents and requests daily to support operational stability.
- Local LAN configuration, VLAN creation, Cisco 1800 router config.
- Executed local area network configurations, established VLANs, and configured Cisco 1800 router to enhance network performance.
Education
BTech - ECE
Seacom Engineering College
Dhulaghar, India01-2023
Diploma - ETCE
Ramakrishna Mission Shilpamandira
Belur, India01-2017
Intermediate - Science
Deulpara B.N Vidyaniketan
Pursura, India01-2013
High School - General
Ghargohal Mahamay Basu Vidyaniketan
Arambagh, India01-2011
Skills
System Administrator - Expert
Windows Administration - Expert
Cloud Computing (eg, AWS, Azure) - Expert
System monitoring
Network troubleshooting
Remote Access
Certification
Azure Admin
Timeline
System Administrator
TATA Consultancy Services
03.2024 - Current
Azure Admin
07-2023
System Administrator
Wipro Technologies
12.2019 - 03.2024
System Engineer
Precision Infomatic (M) PVT LTD
10.2017 - 12.2019
Intermediate - Science
Deulpara B.N Vidyaniketan
Diploma - ETCE
Ramakrishna Mission Shilpamandira
BTech - ECE
Seacom Engineering College
High School - General
Ghargohal Mahamay Basu Vidyaniketan