Arnab Ganguly
AML Analyst
Summary
Dynamic AML/KYC Analyst with expertise in customer due diligence and report preparation. Proven ability to enhance team collaboration and drive process improvements. Recognized for developing effective training materials and delivering exceptional customer service, fostering a culture of continuous learning and increasing team efficiency.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
AML/KYC Analyst
American Express
08.2023 - Current
- Maintained updated knowledge of relevant regulations and industry best practices to continuously improve AML/KYC processes.
- Provided guidance to junior team members, helping them grow their expertise in AML/KYC analysis techniques.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Customer Service Representative
American Express
05.2023 - 08.2024
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Accenture
10.2022 - 04.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Admiral Solutions
02.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Subject Matter Expert
Amazon
04.2018 - 01.2021
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Education
High School Diploma -
Army Public School
04.2001 -
Skills
Customer due diligence
Report preparation
Documentation and reporting
Excel proficiency
MS Excel
Certification
Google IT Support Specialization
Timeline
Excel Essential Training (Microsoft 365)
12-2024
AML/KYC Analyst
American Express
08.2023 - Current
Customer Service Representative
American Express
05.2023 - 08.2024
Customer Service Representative
Accenture
10.2022 - 04.2023
Customer Service Representative
Admiral Solutions
02.2022 - 09.2022
Google IT Support Specialization
02-2022
Subject Matter Expert
Amazon
04.2018 - 01.2021
High School Diploma -
Army Public School
04.2001 -
Similar Profiles
Zaahira FarheenZaahira Farheen
Senior Customer Service Associate at American ExpressSenior Customer Service Associate at American Express
PRASANNA ADDANKIPRASANNA ADDANKI
Senior Java Developer at American ExpressSenior Java Developer at American Express
LUCAS ROMEROLUCAS ROMERO
Software Engineer at American ExpressSoftware Engineer at American Express
Rohan ChungRohan Chung
Security Professional at American ExpressSecurity Professional at American Express
SWAPNIL KARANDESWAPNIL KARANDE
AML/KYC Analyst, TM Analyst, Fraud Det. Analyst at Tata Consultancy ServicesAML/KYC Analyst, TM Analyst, Fraud Det. Analyst at Tata Consultancy Services