Arnab Ghatak
Noida
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
14
14
years of professional experience
Work History
Assistant Manager Training ( QA + Training)
Integrated Resources, Inc ( IRI )
Gurugram
06.2022 - 09.2024
- Tailoring a Quality Management System to the specific needs of the organization including US Staffing through the development and implementation of quality policies, procedures, and guidelines.
- Compliance and Standards: Ensure compliance with relevant industry standards, EEOC/ADA Guidelines for leads, managers, and recruiters.
- Quality Audits: Conducted regular internal audits to assess the effectiveness of the Quality Management System and identify areas for improvement.
- Address red flags and take corrective actions in line with the operational needs.
- Process Improvement: Identify process inefficiencies and low performers.
- Implement continuous improvement initiatives to enhance the overall quality and efficiency of operations.
- Head of learning program for all employees and maintained Training calendar.
- Served as a liaison between staff members and senior management personnel.
- Developed training materials for the organization's training needs.
- Assisted in developing effective communication mechanisms between SME's and new hires during the Healthcare and Life Science Trainings.
- Managed the successful completion of the new hire training program.
- Suggested and implemented effective employee engagement strategies to Delivery Heads and AGMs to tackle attrition issue.
- Directed multiple training and quality assurance projects involving a group of seven experts.
- Developed and implemented comprehensive training programs for US staffing recruiters up to VP level.
- Coordinated and oversaw training initiatives for a diverse international team comprised of American, Canadian, and Colombian staff members.
- Developed Sharepoint-based training programs for various skill levels with support from IT Team.
Lead Global Process Trainer
Integrated Resources, Inc ( IRI )
Gurugram
06.2021 - 06.2022
- Managed comprehensive training programs for India offices, USA, Canada and Colombia.
- Evaluated employee skill levels and identified necessary training
- Aligned training goals with corporate objectives and developed development programs
- Collaborated with trainers to effectively meet their performance targets in training and development.
- Assigned KRA tasks to subordinate Trainers.
- Developed and implemented training programs for new process employees.
- Conducted classroom, on-the-job, and web-based training sessions to ensure employee understanding of processes.
- Created and maintained comprehensive documentation related to process training activities.
- Assisted in the development of assessment tools used to evaluate effectiveness of process training initiatives.
- Facilitated group discussions with trainees to ensure comprehension of process objectives.
- Monitored trainee progress throughout the course of their program and provided additional support as needed.
- Collaborated with other departments to develop effective integration strategies between different processes.
- Identified areas where additional process instruction was necessary and created supplementary materials accordingly.
- Researched industry trends in order to stay abreast of changes in relevant processes that may impact operations.
- Coordinated with management teams across multiple locations to ensure consistency in process implementation.
- Evaluated current procedures for compliance with established standards and regulations governing processes.
- Utilized Microsoft Office Suite, Adobe Creative Suite, and Canva for instructional design purposes.
- Developed surveys measuring employee satisfaction with the overall quality of process training received.
- Ensured adherence to safety protocols when conducting hands-on demonstrations during sessions.
- Recommended measures aimed at improving efficiency within existing processes while minimizing costs.
- Collaborated with other departments to maintain current knowledge of training needs.
- Created and implemented training programs to fill requirements.
- Gathered and organized training materials to support program objectives.
Process Trainer
Integrated Resources, Inc ( IRI )
Ahmedabad
03.2018 - 06.2021
- Reviewed and standardized process manuals on a regular basis.
- Created effective training resources to support organizational objectives
- Established the use of process manuals as the exclusive reference guide for training new employees and enhancing skills of current staff.
- Increased awareness among staff about the underlying reasons for task performance and the possible negative outcomes resulting from mistakes, while also aiding them in correctly carrying out their responsibilities.
- Initiated Training Materials development in the role of primary Process Trainer.
- Conducted classroom, on-the-job, and web-based training sessions to ensure employee understanding of processes.
- Provided feedback to supervisors regarding employee performance in relation to the processes being trained.
- Assisted in the development of assessment tools used to evaluate effectiveness of process training initiatives.
- Coordinated with management teams across multiple locations to ensure consistency in process implementation.
Technical Recruiter
Integrated Resources, Inc ( IRI )
Pune
11.2016 - 03.2018
- Reviewed and analyzed resumes utilizing our in-house ATS software program, Jobdiva.com.
- Engaged in cold calling of prospective recruits sourced from online job portals
- Screened resumes for non-IT/Business Professional Roles, Junior IT Roles, and Managed Care Healthcare Jobs.
Food And Beverage Supervisor
Four Points by Sheraton Hotel and Serviced Apartments
Pune Area
10.2015 - 11.2016
- Managed Alfresco -Outdoor Dining, Eatery - Coffee shop and Panash - Pan Asian Restaurant with fellow Team Leaders
- To be responsible and accountable for the operational running of their area of responsibility
- This will include managing a team of supervisors and full time and casual staff.
Food and Beverage Associate
Four Points by Sheraton Hotel and Serviced Apartments
Pune
03.2013 - 05.2014
Food and Beverage Associate
Hyatt Hotels Corporation
05.2012 - 12.2012
Summer Internship
Taj Bengal (Kolkata)
Kolkata
05.2010 - 10.2010
Education
Bachelor's Degree - Hospitality Administration/Management
Edinburgh Napier University
06.2012
High School - Accounting and Finance
Army Public school Ranchi
06.2009
Skills
- Needs Analysis
- Budget Management
- Recruiting and interviewing
- Task Delegation
- Operations Management
- Cost Reduction
- Employee engagement
- Orientating and training
- Employee performance evaluation
- Workload Management
- Customer Relations
- Recruitment and hiring
- Compliance understanding
- Microsoft Office expertise
- Succession Planning
- Policy Enforcement
- Staff Training and Development
- Meeting facilitation
- Team motivation
- Negotiation
- Handling Onshore Trainings
Websites
Languages
- Hindi, Full Professional
- French, Limited Working
- Marathi, Elementary
- Gujarati, Elementary
- English, Full Professional
- Bengali, Full Professional
Affiliations
- Composing Music
- Gardening
- Participation in Indian Instrument Festivities
- Making Travel Plans
Accomplishments
- Winner of President's Club Award (Integrated Resources Inc.) - 2020 and 2022
Timeline
Assistant Manager Training ( QA + Training)
Integrated Resources, Inc ( IRI )
06.2022 - 09.2024
Lead Global Process Trainer
Integrated Resources, Inc ( IRI )
06.2021 - 06.2022
Process Trainer
Integrated Resources, Inc ( IRI )
03.2018 - 06.2021
Technical Recruiter
Integrated Resources, Inc ( IRI )
11.2016 - 03.2018
Food And Beverage Supervisor
Four Points by Sheraton Hotel and Serviced Apartments
10.2015 - 11.2016
Food and Beverage Associate
Four Points by Sheraton Hotel and Serviced Apartments
03.2013 - 05.2014
Food and Beverage Associate
Hyatt Hotels Corporation
05.2012 - 12.2012
Summer Internship
Taj Bengal (Kolkata)
05.2010 - 10.2010
Bachelor's Degree - Hospitality Administration/Management
Edinburgh Napier University
High School - Accounting and Finance
Army Public school Ranchi
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