ARNAB HALDER

Strategic Management :-

• Assisted in setting up the pilot unit of HCM from scratch in Hyderabad as a BCP Initiative. This included Resource Planning, SOP deliverable, Asset Management, Security Management and Training Overview.
• My role as a SME required to manage case queue for over 6 months via various PeopleSoft softwares such as CCPulse and CMS, Seibel and Cimplicity. It also allows me to bridge any process knowledge for any employee who needs assistance through training, up-skilling and real time monitoring.
• Acting as a Report Writer using tools like CMS, Tableau and Medallia
• Enhance Workflow by using a Management Framework GENESYS to optimize various HRIS units such as process management, fault management, configuration, performance, logging, security, message infrastructure, and so on
• Collaborated with management to drive strategy and implement new processes by using NextGen HCM Tools to obliterate any redundant steps/navigation within the Cloud based HCM tools such as Workforce Now and TheBridge Learning Platform.
• Communicated and explained business requirements to team members to understand and implement functional demands of our clients and acting as a liaison withing various business units to facilitate transparency throughout the software development life cycle.
• Worked with the GSO Team to enhance client security by initiating Project Mercury, wherein any emails that required to be sent out to clients was sent though the HCM software Cimplicity rather than sending it through Outlook, which ensured Data Protection is enhanced.

Client Coordinator :-

• Assisting associates on case work when they need help with complex HCM process workaround.
• Offered input for complex documents, to support client-ready Training versions within the Bridge (https://thebridgeglobal.adp.com)
• Collaborated wIth various departments to make multiple corrections using tools like SBM, JIRA and SharePoint
• Manning team based on business requirement and acting as bridge between developers and associate.
• Authored best practices documentation for use in new personnel onboarding processes.
• Analyzed client business processes to propose optimal software applications for unique requirements.
• Maintained authoritative knowledge through continued education and ongoing training.

• Helped in Sunsetting internal emails sent out to clients for surveys and overview the implementation of cloud based survey platform MEDALLIA for better data analytics
• Collaborated with Network Team to integrate 5G coverage check through an address in PeopleSoft
• Case Management and distribution within team to ensure no backlogs are kept and timely actions are rendered.

• Coordinated timely responses to online customer communication and researched complex issues.
• Provided customers with updates and periodic statements on service developments and changes in trends.
• Communicated with customers to identify needs and expectations.
• Took ownership of customers issues to follow problems through to resolution.