ARNAB MITRA
Summary
Dynamic Relationship Manager with a strong focus on client management, problem-solving, and analytical thinking. Proven ability to cultivate lasting client relationships and deliver tailored financial solutions to enhance client satisfaction. Results-driven professional in financial services, committed to building and maintaining strong client relationships. Expertise in analyzing customer needs and resolving complaints effectively, ensuring loyalty and satisfaction within the banking sector.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Relationship Manager
ICICI BANK
KOLKATA
03.2024 - Current
- Cultivated strong client relationships through regular communication and personalized service.
- Analyzed customer needs to provide tailored financial solutions and services.
- Resolved customer complaints promptly to maintain trust and loyalty in banking services.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Managed client portfolios by monitoring transactions and advising on investment opportunities.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Education
POST GRADUATE DIPLOMA IN MANAGMENT - Banking And Finance
ICICI MANIPAL ACADEMY FOR BANKING AND INSURANCE
BENGALURU12-2024
M.Tech - Mobile Communication Engineering
Gurunanak Institute of Technology
Kolkata, WB, MAKAUT01.2022
B.Tech - Electronic and Communication Engineering
Gurunanak Institute of Technology
Kolkata, WB, MAKAUT01.2020
Skills
- Finacle
- Client management
- Service assistance
- Financial services
- Relationship building and management
- MS-Office (Word, Excel and PowerPoint)
- Product expertise
- Product recommendations
Certification
NISM VA - Mutual Fund Distributor
IRDA - IC 38 exam for Licensed Insurance Agents
Languages
English
First Language
Bengali
Elementary (A2)
A2
Hindi
Beginner
A1
Timeline
Relationship Manager
ICICI BANK
03.2024 - Current
POST GRADUATE DIPLOMA IN MANAGMENT - Banking And Finance
ICICI MANIPAL ACADEMY FOR BANKING AND INSURANCE
M.Tech - Mobile Communication Engineering
Gurunanak Institute of Technology
B.Tech - Electronic and Communication Engineering
Gurunanak Institute of Technology
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