Arnab Samadder
Software Engineer
Kolkata,TN
Summary
- Presently working as Capgemini Travel box SME with 3.9 years of extensive expertise in L2/L3 Application Production Support, Cloud Infrastructure Operations, Incident and Release Management, Product and Project Management, Batch Framework Design, and Tourism & Reservation Management Architecture with Client Disney.
- Strong communication skills with an ability to grasp new things quickly. Good team player with strong interpersonal skills with ability to solve problems, critical thinking, analytical mind and acquire process modelling knowledge.
- Experience in working in Agile methodology.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Associate Consultant
Capgemini Technology Services India Limited
06.2023 - Current
- Client - The Walt Disney Company (WDW, DLR, DLP Parks)
- Experience in troubleshooting and resolving Production issue quickly, maintaining SLA 99.2% uptime rate to minimize business impact and customer expectations through proactive monitoring and incident response
- Reviewing and qualifying reported critical incident tickets, ensuring accurate identification of Critical incidents log and RCA
- Designed, Implemented and managed cloud infrastructure using AWS services such as EC2, S3, ECR, ECS and Lambda, ensuring high availability, Security, Application Health and cost efficiency
- Lead organizational level bridge calls involving relevant resolver groups for swift Production issue resolution, handling critical escalations for minimal business impact
- By applying Problem Management skills identify, analyze and resolve the root causes of recurring incidents which reduce the Future impact and optimized resources.
- Handled over 5+ P1/P2 incident tickets.
- Maintained Docker files in GitHub repositories, ensuring consistent and efficient application deployment process using Rundeck
- Familiarity with database management and SQL databases.
- Implement a continuous improvement process for release activities to enhance efficiency and quality By integration and deployment methodologies (Jenkins, Rundeck (CI/CD)).
Senior Analyst
Capgemini Technology Services India Limited
07.2022 - 06.2023
- Client - The Walt Disney Company (WDW, DLR, DLP Parks)
- Coordinated with project management, QA, and development teams to align the timing of releases and manage risks and resolve any issues that affect release scope, schedule, and quality.
- Communicated all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
- Participate in Change Advisory Board (CAB) meetings to discuss release scope and/or roadblocks.
- Optimized production system performance using Splunk, AWS CloudWatch, Grafana and Cisco AppD alerts for improving system uptime and responsiveness.
- Used Splunk Queries and index to fetch Response and Request Log history details for any raised Prod Environment issue
- Managed and updated Incident and Defect tickets through Jira, ensuring efficient tracking and timely resolution of tasks and issues
- Served as a Batch (Atomic UC4) Lead manages the batch Jobs across Production and three QA Environments
Analyst
Capgemini Technology Services India Limited
04.2021 - 06.2022
- Client - The Walt Disney Company (WDW, DLR, DLP Parks)
- Improvements and automation using Python to create Build for Release JSON file, have basic understanding of networking concepts
- Conduct Release Readiness reviews, Milestone Reviews, and Go/No-Go reviews.
- Developed and maintained comprehensive knowledge-based articles and documentation related to procedures on build and release, various notifications lists, and dependencies on Confluence and SharePoint as day-to-day activities
- Participate in on-call rotation and provide 24x7 support for production systems and services
Education
B. Tech - Electrical Engineering
West Bengal University of Technology
01.2016 - 01.2020
HSC - undefined
Sodepur High School
Skills
Splunk
Certification
AWS Certified Cloud Practitioner, Foundational, CLFC02
Accomplishments
- Received Capgemini Spot Award for on time quality delivery of production Release.
- Received Client Spot award from Disney for contribution in Incident Management to maintain 100% SLA throughout the H1 2022.
Timeline
Associate Consultant
Capgemini Technology Services India Limited
06.2023 - Current
Senior Analyst
Capgemini Technology Services India Limited
07.2022 - 06.2023
Analyst
Capgemini Technology Services India Limited
04.2021 - 06.2022
B. Tech - Electrical Engineering
West Bengal University of Technology
01.2016 - 01.2020
HSC - undefined
Sodepur High School
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