Arnab Ghosh
Senior Consultant
Bengaluru
Summary
Motivated and driven professional offering expertise in delivering consulting and strategic IT solutions in areas of Agile, IT Service Management, Environmental Change Management, Service Delivery, Infrastructure Management and IT Finance Management. Possess Program management and Change management background - driven by the urge to address business needs with highest quality solutions. Possess technical knowledge on Azure Cloud, Azure DevOps and tools like Bitbucket, Jenkins and ALM. Exposure to multiple Salesforce projects working on Sales Cloud, Service Cloud, Marketing Cloud along with CI/CD Cloud in IaaS, SaaS and PaaS.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Senior Consultant
Ernst & Young
Bangalore
07.2020 - Current
- Service owner of a leading global application related to sharing operational information with the customers in a financial institution
- Contributed in setting up and running PMO team for an FMCG and financial institution clients to help them run operations effectively and achieve improved vendor governance by consolidating critical activities, defining & performing process compliance audits and designing standardized performance reporting framework
- Process owner for Incident, Problem, Change, Capacity management for multiple engagements
- ITIL – Process Re-engineering to fix gaps and align processes ( Service Design, Operations and CSI) to ITIL framework
- Worked in various capacities of Scrum Master for Product teams with a focus on guiding the teams towards improving the culture and ways of working. Conducted regular meetings with key stakeholders and external vendors to track project metrics particularly involving burndown, productivity, milestones and improvements. Responsible for creating and developing required dashboards views and reports with the help of Jira and PowerBI
- Subject matter expertise on process gap analysis, improvement opportunities, operational risk identification and optimization in IT Services across multiple sectors. Extensive experience in organizing and facilitating sprint planning, daily stand-up meetings, reviews, retrospectives/reflections, other scrum/project management related activities
- Key Performance Indicators and Dashboard Reporting - Possess good knowledge of various project health/ performance related metrics, expertise in maintaining risks and issue register, experience in recording and collecting daily/ weekly project status for stakeholder reviews
- Performed the role of Major Incident Manager for one of the client – Responsible to run the Bridge calls, engaging all the required technical teams and keeping the management informed on the updates of the Critical Incident reported and drive the issue till the closure.
- Working as a product owner for a renowned insurance company with Telecom clients like AT@T, Vodafone, Airtel and CISCO Worked in Procure to Pay finance management and sourcing
- Extensive experience as a product owner for a multi-national FMCG client working on Microsoft Dynamics 365 and Salesforce CRM platform introducing new product lines in Trade Promotion Management and Retail Execution platforms ramping up productivity and bottom line
- Responsible for translating the stakeholder business requirements by manage integration projects via internal and vendor stakeholder management, evaluating integration project plans, budget management; organize and track project plan documents; perform business analysis and scope
- Led the end to end delivery of global programs from planning, design, implementation, reporting and maintenance in a PMO role
- Led IT Service Transition team across multiple platforms where I transitioned services from Conceptual stage into Operations stage, ensuring a warm transfer between Business and Service Delivery teams by baselining Service Acceptance Criteria, assembling the Service Model, ensuring that services meet the Service On boarding Checklist and determining e Post Go-Live Support exit criteria
- Service Level Management - Define the Service Level Agreement, coordinating with stakeholders to define the Service Levels, definitions, calculation logic, and targets and periodic Service Level reviews
- Drive Holistic Monitoring - Lead an internal drive to ensure all devices are getting monitored with the appropriate parameters set and optimized thresholds across the environment. Streamline process, initiate redefinition of monitoring thresholds to proactively identify incidents and problems
- Prepared Financial Budgets & Monthly Forecasts. Drafted and presented monthly and quarterly dashboards to top level stakeholders and suggested cost saving scenarios for a renowned multinational financial institution
- Raised Purchase orders to vendors after evaluation of signed SOW and quotes. Also, validated the SOWs and tracked invoicing and credit notes related to vendors.
- Handled rolling forecasts, validated actuals, budgeting and savings for a 25 million EUR portfolio. Worked on accruals, cross charges, prepayments and good receipts
Senior Systems Engineer
Infosys
08.2015 - 05.2018
- Developed and maintained various applications under AGILE for a leading US based
- Insurance company using Java, J2EE, Springboot and Python languages
- Created status reports on weekly basis, updating client leaders and end users on overall efficiency of systems and potential risks
- Consulted with field representatives and other client personnel to capture requirements and coordinated across multiple functional teams to delivery timely solutions for a US based Insurance company
- Facilitated transition of applications from Legacy to Java systems
- Transferred Change Management Tickets, Knowledge Management Tickets and Problem Management Tickets from HP Service Management Tool to Cherwell and updated priority and risk level accordingly based on business requirements.
Education
MBA - Marketing, IT/Analytics
T. A. Pai Management Institute
Manipal, Karnataka 07.2018 - 05.2020
Bachelor of Technology - Information Technology
Heritage Institute of Technology
Kolkata, West Bengal 08.2011 - 07.2015
Skills
IT Service Management
Product ManagementProject ManagementPMOBusiness TransformationAgile MethodologiesTransition to ServiceJIRA, Confluence
Salesforce CRMAzure Cloud
Bitbucket, Jenkins, CodeScan
IT Finance ManagementTransition ManagementSOW/SLA AgreementsBudgetingSharepointService NowApplication Lifecycle Management
Infrastructure Change Management
CI/CD Cloud
Azure DevOps
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Marketing Cloud
Solution Delivery
Contract Management
Operations management
Business planning
Strategic planning
Financial Management
Business needs analysis
Infrastructure-as-code
Release Management
Accomplishments
Kudos Award, Ernst & Young
Won this award for exemplary performance which recognized
commitment towards delivering excellence in multiple engagements.
Internships
Product Evangelist at MobCast Innovations, Mumbai
March 2019 — April 2019
Generated a pipeline for sales by identifying clients through market research, setting up
and attending meetings with HR and Learning heads of relevant organizations. Identified
prospects in Europe and U.S.A. for increasing brand awareness.
Certification
ITIL V4 Foundation Certificate in IT Service Management, PeopleCert
Hobbies
Singing, Playing multiple string and percussion instruments, Video Editing, Cricket, Football, Tennis, Formula 1
Extra-Curricular Activities
Committee Member and Organizer at Sports Committee, TAPMI
Scheduling, planning and organizing sports events in TAPMI
Developing digital content like posters, banners and videos to promote the events
Vocalist of Y.T.B.N. (TAPMI College Band)
Secured 1st prize at TTIS Carnival for Unconventional Orchestra
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Azure Fundamentals
09-2023
Certified Scrum Master, Scrum Alliance
02-2023
ITIL V4 Foundation Certificate in IT Service Management, PeopleCert
04-2022
Certified SAFe 5 Agilist, Scaled Agile
03-2022
Senior Consultant
Ernst & Young
07.2020 - Current
AWS Cloud Practitioner Essentials , Amazon Web Services
06-2020
MBA - Marketing, IT/Analytics
T. A. Pai Management Institute
07.2018 - 05.2020
Senior Systems Engineer
Infosys
08.2015 - 05.2018
Bachelor of Technology - Information Technology
Heritage Institute of Technology
08.2011 - 07.2015