Arnab Ghosh

Senior Consultant

Ernst & Young

Bangalore

07.2020 - Current

Service owner of a leading global application related to sharing operational information with the customers in a financial institution
Contributed in setting up and running PMO team for an FMCG and financial institution clients to help them run operations effectively and achieve improved vendor governance by consolidating critical activities, defining & performing process compliance audits and designing standardized performance reporting framework
Process owner for Incident, Problem, Change, Capacity management for multiple engagements
ITIL – Process Re-engineering to fix gaps and align processes ( Service Design, Operations and CSI) to ITIL framework
Worked in various capacities of Scrum Master for Product teams with a focus on guiding the teams towards improving the culture and ways of working. Conducted regular meetings with key stakeholders and external vendors to track project metrics particularly involving burndown, productivity, milestones and improvements. Responsible for creating and developing required dashboards views and reports with the help of Jira and PowerBI
Subject matter expertise on process gap analysis, improvement opportunities, operational risk identification and optimization in IT Services across multiple sectors. Extensive experience in organizing and facilitating sprint planning, daily stand-up meetings, reviews, retrospectives/reflections, other scrum/project management related activities
Key Performance Indicators and Dashboard Reporting - Possess good knowledge of various project health/ performance related metrics, expertise in maintaining risks and issue register, experience in recording and collecting daily/ weekly project status for stakeholder reviews
Performed the role of Major Incident Manager for one of the client – Responsible to run the Bridge calls, engaging all the required technical teams and keeping the management informed on the updates of the Critical Incident reported and drive the issue till the closure.
Working as a product owner for a renowned insurance company with Telecom clients like AT@T, Vodafone, Airtel and CISCO Worked in Procure to Pay finance management and sourcing
Extensive experience as a product owner for a multi-national FMCG client working on Microsoft Dynamics 365 and Salesforce CRM platform introducing new product lines in Trade Promotion Management and Retail Execution platforms ramping up productivity and bottom line
Responsible for translating the stakeholder business requirements by manage integration projects via internal and vendor stakeholder management, evaluating integration project plans, budget management; organize and track project plan documents; perform business analysis and scope
Led the end to end delivery of global programs from planning, design, implementation, reporting and maintenance in a PMO role
Led IT Service Transition team across multiple platforms where I transitioned services from Conceptual stage into Operations stage, ensuring a warm transfer between Business and Service Delivery teams by baselining Service Acceptance Criteria, assembling the Service Model, ensuring that services meet the Service On boarding Checklist and determining e Post Go-Live Support exit criteria
Service Level Management - Define the Service Level Agreement, coordinating with stakeholders to define the Service Levels, definitions, calculation logic, and targets and periodic Service Level reviews
Drive Holistic Monitoring - Lead an internal drive to ensure all devices are getting monitored with the appropriate parameters set and optimized thresholds across the environment. Streamline process, initiate redefinition of monitoring thresholds to proactively identify incidents and problems
Prepared Financial Budgets & Monthly Forecasts. Drafted and presented monthly and quarterly dashboards to top level stakeholders and suggested cost saving scenarios for a renowned multinational financial institution
Raised Purchase orders to vendors after evaluation of signed SOW and quotes. Also, validated the SOWs and tracked invoicing and credit notes related to vendors.
Handled rolling forecasts, validated actuals, budgeting and savings for a 25 million EUR portfolio. Worked on accruals, cross charges, prepayments and good receipts